Larry Puckett Chevrolet - Service Center

Service department is outstanding! Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend. Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend. More

I originally scheduled an appointment with Larry Puckett Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my tr Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my transmission is vibrating when the car changes from third gear to fourth gear. I was told that the service team would take a look and find out. The next day I received a phone call saying the car had a few issues and that motor mounts was the reason for the car shuddering from 3rd to 4th gear and it would be $2,300 to fix. I was called back and told that the parts were on back order and they would order aftermarket parts. So I told her to proceed with the those parts. When I arrived to pick up my car i was told that the car was not fully fixed but one of the vibrating issues was done. I drove off and the car was doing the same exact thing before I took it to them. So when I returned and explained that the car still had the same issue. Lewis stated that the car needed engine mounts anyway and I can take it to a (shade tree) mechanic if I wanted the issues fixed without installing engine mounts first to tackle the initial problem. I feel used and sold on something that was fixed but could have waited until after the initial problem with the transmission. Very upset and disappointed with Larry Puckett Chevrolet. More

Justin Schmalenberger in the service department is amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was r amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was ready as promised. More

First, let me say that I am highly disappointed in Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience multiple “check engine” lights. It started with each glow plug malfunctioning one and by one and then a control module failure which was covered under warranty. Then the DEF tank and heater element failed and was replaced by Chevrolet. At 40K miles we started experiencing multiple failures related to the DEF exhaust system which included NOX sensors, exhaust temperature sensors and you name it which ultimately puts you in a reduced power mode and tanks your fuel mileage. At this point we had over 13 check engine lights and Larry Puckett could not resolve our issues. We were experiencing about 300 to 500 miles between check engine lights. Additionally, we were out of warranty, even though only at 40K miles, due to time, so we filed a claim with a GM Corporate priority care specialist. After two months of back and forth (while in and out of the shop) we were denied any assistance from GM corporate. Ultimately, after way too many unresolved service visits to Larry Puckett we were advised by Justin to install a DEF delete kit and bypass GM’s faulty DEF exhaust system. A proper DEF delete system install is $3500 or higher and against the law! In the end Justin avoided my calls and failed to call me back when requested to do so, he still hasn’t followed up with me and we still have a check engine light on. We are beyond very disappointed after spending $60K on a Duramax Diesel 3500 HD 4X4 only to be plagued with issues with no recourse and/or assistance from GM or the dealer! Let me state that this is a low mileage, mint condition 3500HD that has been serviced and maintained by the dealer. Needless to say, we our stuck with an unreliable $60K vehicle, that is stuck in regen mode, that has so many carfax service records and recalls we could never sell it and recoup our investment. Chevrolet Trucks are NOT built “Like A Rock” and we would NEVER purchase another Chevrolet truck or vehicle again. These are known issues with this vehicle and yet GM chooses to leave their loyal customer high and dry, totally unacceptable by any standard! Let me add that this is not directly Larry Puckett’s service department’s fault, even though they were less than helpful and didn’t know how to resolve our issues, but rather defective engineering on GM’s part. More

This place is undesirably unorganized, took my truck there for what I was told would be a 45 min to 1 hour procedure at a cost of $130. How ever after 2 1/2 weeks he'd to have it towed back to my house there for what I was told would be a 45 min to 1 hour procedure at a cost of $130. How ever after 2 1/2 weeks he'd to have it towed back to my house for me to do work myself. First problem was to program a pcm module, that was 1 1/2 weeks. Then a week later told me my battery was bad ( purchased new 2 weeks prior), and then turned around and told me I needed a new fuel pump,($750 more). Would not recommend this dealership to anyone.STAY AWAY!!!! More

This dealership saved our beach vacation. Our Chevy Avalanche needed immediate assistance while we were en route to the beach. The service staff was so friendly, positive and helpful. Avalanche needed immediate assistance while we were en route to the beach. The service staff was so friendly, positive and helpful. More

Service was great and worry free! Justin Schmalenberger handled everything and kept us updated throughout our service. would recommend to anyone. Look forward to future business ! handled everything and kept us updated throughout our service. would recommend to anyone. Look forward to future business ! More

Team member George has been really great. Easing the stress of me not having my truck while they are fixing it. Thanks, thanks much George stress of me not having my truck while they are fixing it. Thanks, thanks much George More

It’s always a pleasure working with CT. He is always honest and doesn’t tell you what you want to hear, he makes sure he gives you the right answer and right advice! I’m happy my family chose him a seco honest and doesn’t tell you what you want to hear, he makes sure he gives you the right answer and right advice! I’m happy my family chose him a second time.. Thanks Larry Puckett for an amazing worker! More

My experience at Larry Puckett was great. Bruce worked diligently to make sure I got the best deal possible and to meet my expectations. I would recommend for everyone to give Larry Puckett a try, you wo diligently to make sure I got the best deal possible and to meet my expectations. I would recommend for everyone to give Larry Puckett a try, you won’t be disappointed. More