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Larry H. Miller Volkswagen Avondale
Avondale, AZ
700 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 700 reviews
June 12, 2025
I visited this dealership today to potentially test drive a Jetta. I met with salesman, Andres Mendez. After test driving a car, I told Andres that the Jetta was not going to be the car for me. However, I t a Jetta. I met with salesman, Andres Mendez. After test driving a car, I told Andres that the Jetta was not going to be the car for me. However, I told him that I would like to see what they would pay me for my vehicle. When we got back inside the dealership, I handed Andres the keys to my car so that he could evaluate it. He then said that he will be back with some numbers on the Jetta. When I reiterated that I did not want the Jetta, Andres poured on a little hard sales tactic. I then told him to disregard evaluating my car and I asked him to give my keys back, while simultaneously reaching for the keys from his hand. Andres quickly moved backward and refused to give me my keys. He just said, "I got you. I got you". I was about to get loud and make a scene, but there were service customers nearby, so I just allowed him to go evaluate the car. He returned shortly and gave me and offer. He then handed me the keys, and I left the dealership. The fact that Andres refused to give me back my keys when I asked is very unethical, if not criminal. Please beware when visiting this dealership. More
by gtmcdaniels612
Employees Worked With
Andres Mendez
May 06, 2025
So I went to this dealership because they supposedly had a vehicle there, that was advertised for sale. A salesman came out by the name of Freddy and I told him and showed him a picture of a 2016 Jeep that a vehicle there, that was advertised for sale. A salesman came out by the name of Freddy and I told him and showed him a picture of a 2016 Jeep that I wanted to purchase. The first thing out of his mouth was, so why is it that you like this car? Right then and there all the red flags went off! I'm 61 years old, was a mechanic for 20 years, so I need not go any further :-) he went inside to see if he can find the keys and then he came back out and said, actually the car is on its way right now to be dropped off here. Then he said something like what is there anything else in a price range maybe that you would be interested in? I said no, I wanted this specific vehicle. In the meantime he went inside and came back out and tried to sell me a brand new vehicle that was over $10,000 more! As he continually and persistently tried to sell me a different vehicle for at least 5 minutes straight I kept saying no I want the one advertised. So he had told me listen it is on its way here and I said okay I will go get something to eat and he said I will call you when the vehicle shows up. So then I proceeded to actually find out where the car was at and it was at the Larry Miller dealership in Surprise by the 303. I contacted them they had the vehicle. So in the meantime Freddy never called me back to let me know that the car arrived, why? Cuz he was lying to me the whole time! He didn't care about my needs he didn't care about what I wanted all he wanted to do was make a sale and make me spend over $10,000 more than I wanted to. I just got off the phone with the sales manager and let him know what a jag off this guy actually was! My other half could not believe how dishonest Freddie was with all the lying and trying to get her to buy something she didn't want! I don't think anything is going to happen to Freddy because you know I'm just one guy that they can give two xxxxs about obviously. But what I can tell you is that I want to Larry Miller Dodge by the 303 in Surprise, and Edgar sold me the car, no pressure, was very very pleasant, was very conscious of my needs, was very courteous also. A complete 180 degree difference! So what's my point to this whole thing? I would never recommend anybody going to Larry h Miller Volkswagen in Avondale, and if for some reason you do, don't even negotiate anything with a gentleman in the sales department named Freddy! I'm sure I'm going to get feedback for how they apologize because I guess that's what people do when their employees xxxx up. But Freddy is not concerned about your wants, it's all about what he wants obviously. It's going to be very interesting to see the reply to this review. Again, I am not expecting any actions to be taken at that dealership due to the complete selfish, money making salesman. Too bad I can't post the video of the phone conversation that I just had. More
by pezdel13
Employees Worked With
Freddy
October 19, 2024
Nice people and clean surroundings. Need to upgrade waiting lounge for area and food. Also, was told by my sales person and Finace Manager that my car was detailed prior to putting up f Need to upgrade waiting lounge for area and food. Also, was told by my sales person and Finace Manager that my car was detailed prior to putting up for sale but the exterior was not waxed and the inside had dog hair everywhere. More
by jimkopinski5417
Employees Worked With
October 04, 2024
Good dealership the people there in specific “Andreas” is really good reasonable as well as the sales manager helped me out lowering some prices. really good reasonable as well as the sales manager helped me out lowering some prices. More
by mk7joey
Employees Worked With
October 01, 2024
They always do a great job when servicing my car, I never have a problem have a problem More
by Guadalupe Cervantes
Employees Worked With
September 28, 2024
Very nice people very generous very helpful very clean treated very good good experience thank u treated very good good experience thank u More
by marquezdarlene75
Employees Worked With
