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Larry H. Miller Used Car Supermarket Sandy
Sandy, UT
251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 251 reviews
October 28, 2016
Stay away from them! Checkout all the reviews on Yelp! False advertising. You have probably heard them say on the radio that they will give you $3000 more than the trade Checkout all the reviews on Yelp! False advertising. You have probably heard them say on the radio that they will give you $3000 more than the trade in value of your car. That's a big fat lie. The only reason I went in was for that deal so after finding the van that I wanted online I went in for a test drive only to find out that they couldn't sell me the van at the listed price if they gave me $3000 for my car. They would have to sell the van for more of course. So after the test drive we talked about payment plans and I wanted to think about it and look at other options at other places but I felt like they wouldn't let me leave without getting me to buy something. I talked the price down a little bit and luckily I have excellent credit so they got a payment I could feel okay about. Three hours later, after what should have only been a half hour test drive (my kids with a babysitter that hadn't expected me to be gone that long) I got out the door with a new van but I still had to bring it back to get detailed and get my husband to sign. Signing took another hour, in which they tried to talk us into extra coverage that we didn't want. Although they may really think the extra coverage is useful, our baby was screaming and we did not want to be there. All in all, it was frustrating and they need to be more considerate of people's time. Furthermore, They seem like nice sales agents that want to get you a payment you can afford but months after this purchase I realized that they charged me more than we had talked about. They didn't tell me there was a finance fee. Had I known I would have got third party financing. Also, when JJ discussed with me how much my trade in was worth and the price of the car they first told me my trade in would be one thing and the price of the van was another. They negotiated by lowering the price of the van by $500. He neglected to tell me that they decreased my trade-in value by $500 at the same time essentially not changing my overall cost at all!! what kind of deal is that? That is so dishonest. That isn't negotiating this is cheating! Overall the van ended up being $2000 more than expected. I tried calling Doug Webb and he never returned my calls. More
by dealfinder
Employees Worked With
JJ and Valerie
October 25, 2016
Hard worker and personable I've been checking with our salesman that we contacted, Cody Berg and he has sent us pictures and given us several suggestions of what we might be in I've been checking with our salesman that we contacted, Cody Berg and he has sent us pictures and given us several suggestions of what we might be interested in, within the guidelines of what we wanted. Today he told us about a car that he saw on the lot and we came up and ended up buying it, at first he took us to several other places or other options just to make sure. I appreciate all his hard work and his diligence and he was a great salesman. More
by Cool Mom
Employees Worked With
Cody Berg
October 13, 2016
Great Experience The Salesman and Saleswoman were awesome! Much better experience this second time around than my first! I am writing this review just 3 days after r The Salesman and Saleswoman were awesome! Much better experience this second time around than my first! I am writing this review just 3 days after receive it so I just need the financing to come back! If it's around the interest provided before than the experience will be a 10/10. More
by 2ndtimebuyer
Employees Worked With
Trevor E
October 13, 2016
Buy your next car here. Jj and George, were awesome! They got our trade in and in the truck we wanted in no time. They didn't jerk is us around like other dealers they were u Jj and George, were awesome! They got our trade in and in the truck we wanted in no time. They didn't jerk is us around like other dealers they were upfront honest and I would highly recommend them to sale you your next car. Definitely a 5 star for them. Thanks guys! More
by Auzzy321123
Employees Worked With
Jj, George
October 12, 2016
They are wretched lying thieves!! I was foolish enough to purchase a car from the Larry H. Miller used car superstore, they lied about the vehicle, when I paid for a separate mechanics I was foolish enough to purchase a car from the Larry H. Miller used car superstore, they lied about the vehicle, when I paid for a separate mechanics inspection from the Larry H. Miller Chrysler dealership across the street, they also lied in collusion with Doug Webb, the salesman to say the 2008 Chrysler 300 SRT8 I purchased had never been in an accident. I discovered the depth of their lies when I returned to purchase another vehicle and the truth came out about my previous purchase. I had gotten in an accident that was the other drivers fault. When I filed for depreciated value, I was denied and they informed me that the vehicle had been in 3 severe accidents previously. The damage had exceeded $20,000 in repairs on two of them and $13,000 for the third. When I had the Larry H. Miller Chrysler dealership do the mechanics inspection, I specifically told them to look for any indications of accident damage and they lied and said it had never happened. I was told the truth the day after I had selected a truck that I was seriously considering purchasing. When I confronted them about the whole thing and said I didn't want the truck and didn't want to buy anything from a dishonest dealership they used the extended test drive form I signed as a contract to force me to buy a truck that I didn't want and then upsold the interest on my financing, rolled $3,000.00 from my Chrysler into the new loan on the truck and forced me to pay for it all because I told the manager that I was not happy with their dishonesty. All told, Larry H Miller dealerships have cost me almost $30,000.00 due to their lies and horrible business practices. No one should ever buy a car from them. They wholesale the cars from their other dealerships to themselves and mark them up by $2,000 to $5,000 and then show you paperwork that says they are selling you the car for around $500 over the purchase price. These tactics of artificially inflating the price are acceptable business practices in Utah. I contacted the BBB and Gephardt and no one would do anything to expose them. More
by Aaron
Employees Worked With
Doug Webb, Mark ?? (Manager)
October 02, 2016
Needed a new car Helped in every way to get me into a reliable safe car took the stress and worry out of it was reassuring we would find the right car canno say enoug Helped in every way to get me into a reliable safe car took the stress and worry out of it was reassuring we would find the right car canno say enough about these good people More
by Luvmyjazz
Employees Worked With
Brad Herd Ryan Orr Becky Hawkes
September 24, 2016
Awesome staff, great selection of vehicles, fair pricing I give my experience at this dealership 5 stars. The staff were very friendly and willing to take the time to show me different vehicles and compare p I give my experience at this dealership 5 stars. The staff were very friendly and willing to take the time to show me different vehicles and compare price options. I worked closely with Jenny and Amanda, and they were excellent! I highly recommend both of them to future customers. The reason why I say this is because they really cared about me, the customer, and wanted what was best for me. Although I did not actually buy a vehicle from the dealership, I will definitely consider them in the future and recommend them to friends. More
by dariusb12
Employees Worked With
Jenny and Amanda
September 17, 2016
Great experience Valerie was awesome very helpful answered all my questions right. Very easy process. Would definitely recommend this dealership to family. Valerie Valerie was awesome very helpful answered all my questions right. Very easy process. Would definitely recommend this dealership to family. Valerie was very friendly and easy to communicate with More
by Kathy123
Employees Worked With
Valerie Morita
September 17, 2016
Peachy keen The sales people were helpful, friendly, and on my side. I didn't feel pushed or pressured. Jenni took the necessary steps to accommodate the needs an The sales people were helpful, friendly, and on my side. I didn't feel pushed or pressured. Jenni took the necessary steps to accommodate the needs and wants in my car buying experience. Overall I had a great personable experience More
by sarienicholls
Employees Worked With
Jeni and Brad
September 17, 2016
Excellent My experience at Larry H. Miller was fantastic! I wasn't expecting the process to go through so smoothly. We were in and out and we were able to get a My experience at Larry H. Miller was fantastic! I wasn't expecting the process to go through so smoothly. We were in and out and we were able to get almost exactly what we wanted. Ten out of ten, I highly recommend. More
by Kody0318
Employees Worked With
Valerie Morita
