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Larry H. Miller Toyota Peoria - Service Center

Peoria, AZ

4.6
1,247 Reviews
Call Service Center (480) 865-3990

1,247 Reviews of Larry H. Miller Toyota Peoria - Service Center

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July 23, 2024

Stephen G. Is a great service advisor. I think he knows this is my last car, has taken very care of my car. More

by bbobbiet1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen G.
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July 23, 2024

Todd is amazing and friendly person ! ! He understand me what I need to get my cari fixed I feel safe to drive !! More

by lynnford2038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Sparlin
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July 23, 2024

I thought the service was good! I would however prefer a quite area while I wait like they have in Tucson. More

by slyter61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shakoda
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July 22, 2024

They were very polite, informative, and experienced. This dealership has always been very easy to deal with, whether with service renting a vehicle or possible buying experience. More

by ryan.l.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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July 21, 2024

Jeffery on Service Drive was great. Listened to my concerns and what I wanted in a first time visit. Got it all done in no time. Thanks Jeffery, I’ll be back ! More

by Ravoffroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
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July 21, 2024

Excellent. . professional service. Took care of problem with ease. Would recommend service at this dealership More

by Lfa39_lfa39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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July 20, 2024

Great service and friendly people every time I go. Do not have to worry about the quality Im getting. More

by rgarcia93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Conger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2024

Steven G. Service writer is awesome. Customer service is on another level. I want to have a beer with that guy. More

by v.abril23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Giavando
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July 20, 2024

Very pleased with the quickness of scheduling service and the speed the aervuce was performwd. More

by blucky11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Mercer
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July 19, 2024

Terrible service. I just needed a second key and fob made. I chatted with them on their website 2 weeks ago and they were supposed to contact me back, they never did. More

by tiffany.saccomonto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Their name was Steven
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Aug 01, 2024 -

Larry H. Miller Toyota Peoria responded

Hello Tiffany, after speaking with my service manager, Scott, I am being told that your parts are in and they have reached out. I would like to help with the situation so if you'd like to can reach me personally. - Sean McKinnon, General Manager 623-876-3410

Aug 01, 2024 -

tiffany.saccomonto responded

I went to the Dealership on Camelback, they had the part ready for my appointment within 1 day of calling them. They took me in early and treated me great. So great I had them do an additional $4k worth of work. There is nothing you can do to fix the situation for me personally. You can talk to the people that manage your chat service and make sure if they promise to call someone back, they do. You can also talk to Steven, he was terrible, he was the one we talked to make the appointment, the one that didn’t order the part in the first place and the one that showed 0 empathy for wasting my time. Also the one that didn’t listen when I said I’d be finding another dealership and NEVER using your company, if he had listened he wouldn’t have ordered the part or called me days later leaving a message that it was in and he “couldn’t remember” if I still needed it. There are dealerships everywhere, your “product” is your customer services which is just terrible, fix that or I’m sure you’ll loose future customers.

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