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Larry H. Miller Toyota Peoria - Service Center

Peoria, AZ

4.6
1,247 Reviews
Call Service Center (480) 865-3990

1,247 Reviews of Larry H. Miller Toyota Peoria - Service Center

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August 24, 2024

Every one I felt with today was polite. I also appreciated the fact l was able to speak with a real person rather quickly when I called to make an appointment. At a different dealer I went More

by gzoske
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Conger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

The first 5month/5k warranty and tire rotation service visit was excellent as well as timely. More

by Lisa
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff Mohs
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August 24, 2024

The service Department provided excellent professional and knowledgeable services.Everything was performed in a timely manner More

by Ruby Red
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Mohs
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August 23, 2024

Scott was an excellent service representative. He explained everything thoroughly through texting and in person. My oil change only took approximately an hour! More

by happetalker
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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August 23, 2024

The service manager and his boss were amazing. They went above and beyond to help get my truck fixed, up and going. I always take my truck to Larry Miller Toyota for service. More

by Zenchris
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Tim Geary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Giovando
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August 23, 2024

Brought my car in for the normal oil change and tire rotation. I always try to request Todd for my service. He has always been very friendly and helpful. I appreciate his pleasant attitude. I usually le More

by Eikanas
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Sparlin
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August 22, 2024

Service manager was very helpful. Good advice and even help me with a non-Toyota car. More

by Shirckr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael mohr
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August 22, 2024

Awesome customer service, the waiting area was very clean. And my service advisor kept me informed every step of the way. More

by letid
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Almgren
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August 21, 2024

The service was quick and on time. Jeff took the time needed to explain all my questions. Great job! More

by Tom
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Mohs
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August 20, 2024

Went in for service on my Prius, a follow-up to two previous visits. Was told they didn’t have the part necessary because “nobody reads the notes left in the online appointment system”. Why have an onl More

by PhilO
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Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quin
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Aug 24, 2024 -

Larry H. Miller Toyota Peoria responded

Hello Phil, I know that you have spoken with a few people here at the store, but if you would like to discuss further, you can reach me if you'd like. In order to diagnose you lights, which are aftermarket, will in fact take some time but we are more than willing to do that for you. - Sean McKinnon, General Manager 623-876-3410

Aug 24, 2024 -

PhilO responded

Thank you for the offer, but too little, too late. When I asked if they (both the technician and the service advisor were there) could do a diagnosis, I was met with the suggestion to replace the bulb (the only "aftermarket" part involved) with a Toyota bulb for around $600. Then and only then would they check to see if the ballast resistor was bad (and then replace that for $900). No actual diagnosis was involved, just troubleshooting by process of elimination. They were convinced that, because the bulb did not have a Toyota brand on it, that was the problem, nothing else. So with that the only option, I left. I talked to a local mechanic who agreed to diagnose the issue for a small fee and it turned out to be the ballast resistor, not the "aftermarket" bulb. That was replaced and the headlight works fine now. With the decline in customer service I have seen over the past few years at Larry Miller Toyota, I will not be taking my Prius back there ever again. I also will not purchase my next car from you since I no longer have faith in this dealership.

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