Larry H. Miller Toyota Peoria

I have always had a great experience at Toyota. The servivce staff is very friendly and courtious. They explain the repairs needed and done in layman terms that anyone can understand. servivce staff is very friendly and courtious. They explain the repairs needed and done in layman terms that anyone can understand. More

Anthony Sherrill (Sales) and Elite Trice (Finance) were great - very personable, friendly and responsive; I was less impressed with the Sales Manager as he talked very quickly, didn't explain things all th great - very personable, friendly and responsive; I was less impressed with the Sales Manager as he talked very quickly, didn't explain things all that well, and generally made me feel uncomfortable with respect to the value I was receiving as a customer. Seemed like he was in a hurry to get the deal done and move on. Period. This questionnaire is also terrible as it doesn't allow me to rate particular people or aspects of the trade. Seems like we're just "going through the motions" without really capturing the customer experience - i.e. the customer input doesn't seem relevant or important. Moreover using this DealerRater account seems like just a way to sell email addresses and customer info - why doesn't Toyota USA care about the user experience?? The pricing, while totally disclosed, was still made confusing and convoluted by discounts with seemingly undisclosed conditions and numerous line items (e,g, the $3K incentive was contingent on Toyota financing). Very easy to slide in a few hundred or even more$$$. The "Desert Protection Package (DPP)" was of particular concern as I didn't really know what I was paying $2000 for or whether or not it was worth that price. I was also turned off by the "what payments were you looking for" mentality. I don't CARE about the payments - I want to know HOW MUCH I am paying!! I'll probably do Fleet Purchase in the future. More

Stay away! Online prices are to lure you in. Sleazy Stay away! Online prices are to lure you in. Sleazy tactics, once you're there. Many overpriced dealer addons. If you lookup sleazy car sales ma Stay away! Online prices are to lure you in. Sleazy tactics, once you're there. Many overpriced dealer addons. If you lookup sleazy car sales man online, the picture of their internet sales manager should come back. Would not honor Consumer Raports, Costco, Amex or TrueCar pricing.Car I wanted to buy: MSRP 35k, offered for 32K, price offered to me 38.5K. But it has a desert protection package!!! None of my cars in AZ had to be protected from the desert, and a toyota for sure doesnt!!! A window tint should not be more than $300, they pay 260 (or less) at Shane's. LHM should reconsider their model as they are losing customers. I drove down south to AT, and bought a car there. In and out in 2 hours. I would not recommend their Sales services at all! More

Amanda was great and I want her as my service rep always! Work was completed in time Amanda said it would be. The free car wash was fantastic, I was called by Amanda to see if they could take care of the r Work was completed in time Amanda said it would be. The free car wash was fantastic, I was called by Amanda to see if they could take care of the recall and told it would take a little longer which was fine with me. Also appreciated the lounge waiting area, complimentary treats and snack/soda machines. Very accommodating and comfortable. Thank you! More

As always, an exceptional service visit. Rick Emerson is the best! The new customer lounge is beautiful and comfortable. Thanks for your continued great service! the best! The new customer lounge is beautiful and comfortable. Thanks for your continued great service! More

Love the help and commitment to customer service. Gary you are awsome. Very professional and I like that you explained everything in detail. Very helpful. Rodney thank for your help. Great changes since m you are awsome. Very professional and I like that you explained everything in detail. Very helpful. Rodney thank for your help. Great changes since my last purchase. Love my car. I will defently be coming back. More

Everything went great, Ruben was very professional an personable. Lone zone did amazing, overall had an outstanding experience. Deal took 3hrs, my interest rate went down dramatically, got a newer car wi personable. Lone zone did amazing, overall had an outstanding experience. Deal took 3hrs, my interest rate went down dramatically, got a newer car with warranty and save over $150 a month on my car. Everyone was helpful and never felt pressured. Ruben made sure that i was aware of what was going on and had my best interest in mind. Have already brought in family member and Ruben got her an amazing deal as well. More

Tony was helpful and ensured that we were happy and comfortable. He helped to set up the apps in the car and took time to explain all the features despite it being late in the work day. comfortable. He helped to set up the apps in the car and took time to explain all the features despite it being late in the work day. More

What began as a decent experience purchasing a new vehicle through the Costco auto buying program at Larry Miller Toyota has turned into the same old run around with car dealerships. I have been tryin vehicle through the Costco auto buying program at Larry Miller Toyota has turned into the same old run around with car dealerships. I have been trying to contact the Customer Service manager Irina for two weeks now regarding getting reimbursed for window tint on my new vehicle since the dealership would not tint it to my liking as part of the protection package I paid 300.00 dollars for. I was assured by the Customer Service manager Irina that their would be no issues getting reimbursed. I dropped off the copy of the reciept for the tint as instructed after I paid for the tint out of pocket. I have left voicemail's for Irina the last two weeks, with no return phone call. I suppose the whole customer service concept the dealership preached while I was purchasing the vehicle goes out the window once yopu leave the dealership. I very disappointed with the Customer Service manager who can't even return a phone call to answer a few simple questions. More

The man was very Friendly, helpful , kind and very nice. She waiting room was clean and had a tv to watch also while waiting along with popcorn to snack on while waiting. Very pleasant experience She waiting room was clean and had a tv to watch also while waiting along with popcorn to snack on while waiting. Very pleasant experience More