
Larry H. Miller Toyota Lemon Grove
Lemon Grove, CA
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1,321 Reviews of Larry H. Miller Toyota Lemon Grove
Our sales rep, GIOVANNI, was fantastic! It was wonderful working with him. However, when it came to the finance side, we had a very NEGATIVE experience with BERNARDO LUNA. Bernardo scuffed It was wonderful working with him. However, when it came to the finance side, we had a very NEGATIVE experience with BERNARDO LUNA. Bernardo scuffed at us when he wanted us to sign documents before seeing the vehicle we were going to purchase stating he had other customers waiting. We informed him that we’ll wait until he’s finished then he proceeded to hang out in the glass office without a customer and did not help us even after we’ve finally had the chance to see the vehicle. It’s as if he’s punishing us for not signing documents on an item we haven’t seen, at his convenience. A+ for Giovanni. Bernardo Luna needs to be reminded that he’s in customer service and should behave as such. More
I like the way I am treated, with respect. They explain everything in words I understand and they are not pushy to get all work done. I enjoy bringing my vehicle to get the maintenance service They explain everything in words I understand and they are not pushy to get all work done. I enjoy bringing my vehicle to get the maintenance service done, they do a great job. More
I was overjoyed when I found out that I still had a tire rotation and oil change on the books. What a surprise to take advantage of the deals that were offered to me months ago. Thanks Toyota for saving me rotation and oil change on the books. What a surprise to take advantage of the deals that were offered to me months ago. Thanks Toyota for saving me a grip of money. More
Excellent sales rep who answered all our questions and was engaging with my son and me. All other staff were attentive and professional. One of the best car buying/leasing experiences I have had. was engaging with my son and me. All other staff were attentive and professional. One of the best car buying/leasing experiences I have had. More
This dealership was friendly and professional. The salesman listened to me and helped me through the deal. The sales manager was very helpful in the negotiation process.We came to an agreement on The salesman listened to me and helped me through the deal. The sales manager was very helpful in the negotiation process.We came to an agreement on the vehicle price. They then accepted my trade-in at what I expected to be paid. I would highly recommend Larry H. Miller Toyota if you are looking for a car or truck. Thank you! More
Had to wait 40 minutes to check in my car as my appointment was for 8:30 AM, but I got there at 8:10 and the service advisor didn’t arrive till 840. Then I had called two weeks ago to tell the appo appointment was for 8:30 AM, but I got there at 8:10 and the service advisor didn’t arrive till 840. Then I had called two weeks ago to tell the appointment person that my battery had died and they informed me clearly that the battery would not be covered under my warranty. I only have 28,000 miles on my car. My passenger side window would not roll down after my battery was replaced. I had to get my battery replaced and did not come to Toyota as I was told specifically that it would not be covered under warranty. I was not told though that due to it being a 2022, that a communication error could happen and now I ended up having to pay $100 to get my window to roll back up properly! I would like a call from the service manager as I do not believe I should have to spend that $95 on the service fee. My car only has 28,000 miles on it. More
This first time to come Toyota dealership I'm looking for different I'm used for different I'm used More