Larry H. Miller Toyota Lemon Grove

I bought my 2004 Prius at Bob Baker Toyota in Lemon I bought my 2004 Prius at Bob Baker Toyota in Lemon Grove, and I usually have all service done there by just turning my car over to any available Ser I bought my 2004 Prius at Bob Baker Toyota in Lemon Grove, and I usually have all service done there by just turning my car over to any available Service Advisor. On July 5th, however, I was written up by Trudy Roux, who I had seen several times prior, but had never spoken to. Well, I had a most pleasant conversation with Trudy, who explained a number of things to me which made my experience at the dealership most satisfying. From now on I will ask for Trudy right from the start because I know now that I can expect good advice and excellent service from Trudy and her team. I also want you to know that I have bought several items from Mike Gwatney (parts dept.) over the years, and he too has been most pleasant to deal with. More

Salesperson was the main reason I went to this dealership.I had leased from this dealership in 2007, but I was very dissatified with the my salesperson. Art Taylor my original salesperson was not dealership.I had leased from this dealership in 2007, but I was very dissatified with the my salesperson. Art Taylor my original salesperson was not avaiable due to a health problem. And the person taking care of his affairs was no one for me to do business again. But this year when I was looking for a new lease Art Taylor made the difference and I came back to this dealership for a new lease. I was so impressed with his professionalism that I brought in friend who also leased a Camry with Art. More

The service I received was excellent, it was not the usually price haggling you usually have to do when you go to a dealership. Art Taylor became not just a sales person but a friend. It is unsually th usually price haggling you usually have to do when you go to a dealership. Art Taylor became not just a sales person but a friend. It is unsually that you meet sales people who put your needs infront of making a sale. I was really impress, Art should be commended for being such a great customer service person. Thank you More

I went in to Bob Baker to trade in my 06 Toyota Tacoma for a family vehicle since I am going to be a new Dad in October. Art Taylor was the sales representative that helped me. I told him that I needed a for a family vehicle since I am going to be a new Dad in October. Art Taylor was the sales representative that helped me. I told him that I needed a 4 door family vehicle that would be able to get my quad to the desert without spending more than I was already spending. He was able to offer me a great deal on a 2010 Rav 4 Sport which met all of my requirements and then some. I love the new car and could not be happier. I did not feel pressured or uncomfortable with any part of the purchase process. The paper work process was the shortest I have ever experienced and I have purchased two other new vehicles other than the Rav 4. Art made buying a new vehicle as enjoyable as it could possibly be. I would highly recommend that other prospective buyers go to Bob Baker Toyota and ask for Art Taylor. More

Bob Martin is the best. Since I bought the car he has taken care of me and my car and he has been the reason I keep coming back, even though the expense is more. I cannot thank him enough and Bob Bake taken care of me and my car and he has been the reason I keep coming back, even though the expense is more. I cannot thank him enough and Bob Baker Toyota is lucky to have him! Sharon Oppenheimer More

Trudy Roux began to take care of me when Bob Martin left. I absolutely recommend her to anyone. She as been absolutely stellar and taken care of my car regularly. Trudy is not only an asset to your comp I absolutely recommend her to anyone. She as been absolutely stellar and taken care of my car regularly. Trudy is not only an asset to your company but a necessity. When Bob Martin left I almost left until I met Trudy. She certainly knows her Toyota cars and her customer service is above and beyond anything I have experieced. I am truly grateful to her Sharon Oppenheimer More

The purpose of our first visit (yesterday) was an oil change for our 2006 Toyota Sienna van. When we first arrived to the service center we were greeted by a welcoming and friendly Bob Martin. Bob was pl change for our 2006 Toyota Sienna van. When we first arrived to the service center we were greeted by a welcoming and friendly Bob Martin. Bob was pleasant to speak with and provided excellent customer service, to include service recommendations based on our service report in their system. Unfortunately, we weren't able to complete the minor maintenance package due to personal time constraints. We rec'd a thorough report of what needed to serviced, including immediate attention items. We didn't hesitate to give Bob a call the next day to schedule the service. We returned the next day to service and repair a trans pan gasket, adjust and clean brakes, replace engine air filter and cabin filter. We called Bob directly and he informed us that if we brought it in before 2pm he would have the vehicle back to us by 5pm that same afternoon. We rec'd a call at about 4pm from Bob who said our car is ready and currently being washed, an hour earlier than expected. We didn't arrive until after 5pm and Bob was waiting there to greet us and thank us for our business before he had to leave for the day. Bob also provided a complimentary tire rotation. Again, Bob exemplified awesome customer service. I would definitely recommend Bob Martin and their service department, and will continue to go there for our Toyota Sienna service needs. Thank you, Bob! Make it a phenomenal day! Sincerely, Rex Abalos More

The service that I have received from the people that I have mentioned above over the years has been exceptional. They take care of my (4) cars (different makes). The quality in parts and service that I re have mentioned above over the years has been exceptional. They take care of my (4) cars (different makes). The quality in parts and service that I receive from Bob Baker Toyota lasts long after the price is forgotten. I highly recomend this team of professionals. More

I purchased my 2006 Saturn Vue in Dec. 2007 at Bob Baker. When I went in to close the deal, I was told the price on the windshield was the sale price and the sale was over, even though it was still painted o When I went in to close the deal, I was told the price on the windshield was the sale price and the sale was over, even though it was still painted on the car. Then I was told I needed a different car alarm (over $700) in order to get financing and they raised the interest rate. The salesman was a nice guy, but the dealership was all about xxxx and pillage. The car's been a good ca, but I would never ever go to a Bob Baker dealership. I'm selling my Saturn now in order to buy my 1st new car. And, once again, I'm feeling the pain of Bob Baker as I see how upside down I am on this car. So unless you want to learn a lesson on how not to buy, NEVER BUY A CAR FROM BOB BAKER AUTO GROUP. If you have any question feel free to email me at sandiegobd@aol.com and I'd even be happy to show you the contract. Dennis San Diego More

I bought one used car that had been pieced together. I only noticed this after owning it for awhile. They do very good reconstruction work. I took the car back sucked up the difference and bought one that only noticed this after owning it for awhile. They do very good reconstruction work. I took the car back sucked up the difference and bought one that they told me hadn't been pieced together and I have been finding all the things that are pieced back together on this one. I have bought used cars from Bob bkaer before and have never had problems like this. It's almost like they have a new system or practice, that or they just got two over on me. I am very dissapointed and have been actually laughed at adn been told that I am a complainer by employees. So now I have a car that I don't want and I am really thinking about just taking it back and leaving it on the lot and finding out what happens. I call and talk with people who say they are going to get soneone to help me and I never get a call back. I took it in for a oil change and they cmae back with a list of 700 hundred dollars of things that need to be done and I haven't even had the car a year....I am really disappointed and will never deal with them again! More