Larry H. Miller Toyota Lemon Grove

I would like to begin with the salesmen were wonderful and very accomidating. In fact when we left that day we were determined to spread the word about how wonderful they were... then came the finance dep and very accomidating. In fact when we left that day we were determined to spread the word about how wonderful they were... then came the finance department. First they sold our loan to another bank (which under Scion pure-pricing is not allowed). This bank did not have automatic deposit which we specifically said we wanted. Only after we threatened to report them was it taken care of, and then very slowly. For the past 3 months, yes 3 months, we have been dealing with their financial department. Apparently they did not get all the paper work at signing for one of our trade-ins and it is our fault. In that 3 months we have been badgered everyday that the paperwork is in our hands, even when we are waiting for the bank to mail us something or a DMV to call back. When they have the paperwork they do not respond to us for weeks, then suddenly it's this urgent thing all over again. My husband and I both are in crunch time at work, that means 80+ hour weeks (which has been explained), but they still call us during our work hours with condescending accusations. Overall this has been a headache and pain, and even after the bank has said "we sent you everything they need" and we give it to the dealer, they still cannot get anything done. We will never deal with them again, and we are seriously considering not buying a Toyota again simply out of customer service. More

Tried to tell me I have bad credit (they said score of of 600), then offered me high financing. I told them I could finance thru my bank for much less, and that I knew I had a score of 850. I kept asking t 600), then offered me high financing. I told them I could finance thru my bank for much less, and that I knew I had a score of 850. I kept asking them why they lied, and they said it was a joke. Not funny.They kept telling me that the papers were almost ready, tried to charge $300 over advertised price for the car (I was in to buy the weekly advertised special so no negotiating). Finally after 1 1/2 hours of stalling me (remember that when I walked in at 8 am the price was already set) I had to get to work. At that point, they told me 1/2 hour more- but they had said that twice before. They also told me they don't take credit cards, which is also B.S. Do not trust these people. More

I was looking for a Scion tC RS1 model (the limited edition red one). They had one on the lot that they let me test drive. When we went back inside, about to purchase it, they told us that it was alr edition red one). They had one on the lot that they let me test drive. When we went back inside, about to purchase it, they told us that it was already on hold for someone else. These other people happened to show up and bought the car. I don't know whats worse, the fact that he BS'd us around with a car we couldn't buy, or the fact that we almost bought a car that was technically on hold (possibly sold) to someone else. Regardless, it's very shady, and I was very displeased with the way they handled themselves. More