Larry H. Miller Toyota Lemon Grove

This place is a joke. Called them before even going down there to see if we would qualify for a car. Did all the credit stuff over the phone so we wouldn't be wasting our time. They approved us over the pho there to see if we would qualify for a car. Did all the credit stuff over the phone so we wouldn't be wasting our time. They approved us over the phone so we went down there immediately. When we got there they immediately showed us a car that we fell in love with. They worked with us with the down payment, filled out the paperwork, signed every document and left really happy. Fast foward to to now a whole month later and the dealer is calling us saying we need $2000 more to keep the car even though we have all the legal documents saying they can't do this. Been harassed every day telling us to make a higher down payment and that they womt tell us anything over the phone. Complete crap trying to scam money out of people just trying to get a safe car for their son. More

After a week negotiating a fair price for a 4runner, my husband received a phone call from Dale on a Saturday to come down to the dealership to make a deal. So we went the next day very excited , only to b husband received a phone call from Dale on a Saturday to come down to the dealership to make a deal. So we went the next day very excited , only to be disappointed. It was a complete waste of time and gas for us. They had sold the vehicle on Friday. So why call us on Saturday ? They should have taken the time to look on their lot to see if it is still there before calling us and wasting our time. More

Bought a used Forester from them this year. Great car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was completely unhelpful. I took the car home and found that there was a factory alarm system installed which I had no means of disarming save unlocking the car manually and rushing to put the key into the ignition and turning off the already blaring alarm. I took the car the next day since it was obvious that there was a missing keyless entry "clicker" which was lost in the THREE months the car was sitting on the lot. The director said this was not his problem since he didn't know what was with the car when it was traded in. How can your overlooking inventory not be YOUR problem? He refused to pay for a replacement even though it was his responsibility and directed us to ANY Subaru dealership where a replacement would cost $50. I just went to a few Subaru dealerships and found that the programming would cost $50 and the remote itself another $150. Thanks for a wonderful car Bob Baker and horrible service. ..... Within just a few hours of my posting, a customer service rep from Bob Baker Toyota contacted me in order to resolve the issue at hand. She helped me get the alarm system issue sorted all "on the house." I dropped the car off and an hour later I had two keyless entry remotes in hand. Here's to Bob Baker making it right. More

Let me start by saying I am so excited to be a part of the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager Jennifer.. even Virgil in Finance was great! Now when I was in my early 20s I was taken advantage of by a different dealership and had a horrible experience so when I arrived I was quickly put at ease by Jennifer and knew instantly that was not going to be the case again.... I got an awesome deal for my brand new 2013 Toyota Corolla Sport and I couldn't be happier! Steve reviewed all of the features and introduced me to the Service department where I will be getting free oil changes for the first 2 years!!! { SCORE!!!} Throughout the couple hours my boyfriend and I was there the Manager Gary checked on us about 3 times and was very friendly. I gave them 5 stars because they truly deserve it =) More

My husband and I purchased a 2013 FJ cruiser trail teams edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back whic edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back which helped us feel more relaxed throughout our experience. Art was also honest with us so nobody's time was wasted as he had to locate the vehicle we were looking for from another dealer as it was being transferred from customs. Not only was he able to do a dealer trade so we could get the vehicle we wanted, but he got it for us in time for Christmas which made my husband very happy. Additionally, we weren't the "ideal" customers as we have a bankruptcy from a couple years ago and not once did Art make us feel as if we were invaluable or a waste of his time. We will go back to see Art when it's time to replace our second car. More

Great customer service from the time I arrived to the time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car an time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car and financing. All the employees at the dealership were friendly and helpful! If I need a car in the future, hopefully not for a long time, but I will go to Bob Baker Toyota to get one. More

Purchasing the car was easy because I had a large down payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to re payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to return to get my Blue Tooth hooked up later. Ray couldn't do it as it was an older phone, but 1 of their younger sales men was able to do it so it worked out fine. After 2 months it rained here in San Diego and after the rain I needed to place an object in my trunk, while wiping off the rain residue from the lower portion of my rear window I noticed a crack at the bottom of the window. I didn't see any evidence of a hit, ie. rock etc., so I took the car back to the dealer to have them check it out. Fortunately for ME the factory rep. was there that day, she inspected the crack and determined it was a factory defect. I must say the guys at the dealer had already told me they were going to replace the window for free but I got the impression they were hoping the rep. would say it was my problem not theirs. The window is now fixed but my issue is that the bottom of the window that sort of extends into the trunk has no rubber gasket around it to protect it from being damaged while placing something in my trunk. None of their cars seem to have that gasket, so all their cars are subject to damaged rear windows and it will be the customers fault. This however is an engineering problem and not a dealer issue, just check out your rear windows for cracks that may not be your fault. Other than that the Bob Baker Dealer has been great to deal with so far. More