Larry H. Miller Toyota Lemon Grove

Bought a used Forester from them this year. Great car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was completely unhelpful. I took the car home and found that there was a factory alarm system installed which I had no means of disarming save unlocking the car manually and rushing to put the key into the ignition and turning off the already blaring alarm. I took the car the next day since it was obvious that there was a missing keyless entry "clicker" which was lost in the THREE months the car was sitting on the lot. The director said this was not his problem since he didn't know what was with the car when it was traded in. How can your overlooking inventory not be YOUR problem? He refused to pay for a replacement even though it was his responsibility and directed us to ANY Subaru dealership where a replacement would cost $50. I just went to a few Subaru dealerships and found that the programming would cost $50 and the remote itself another $150. Thanks for a wonderful car Bob Baker and horrible service. ..... Within just a few hours of my posting, a customer service rep from Bob Baker Toyota contacted me in order to resolve the issue at hand. She helped me get the alarm system issue sorted all "on the house." I dropped the car off and an hour later I had two keyless entry remotes in hand. Here's to Bob Baker making it right. More

Let me start by saying I am so excited to be a part of the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager Jennifer.. even Virgil in Finance was great! Now when I was in my early 20s I was taken advantage of by a different dealership and had a horrible experience so when I arrived I was quickly put at ease by Jennifer and knew instantly that was not going to be the case again.... I got an awesome deal for my brand new 2013 Toyota Corolla Sport and I couldn't be happier! Steve reviewed all of the features and introduced me to the Service department where I will be getting free oil changes for the first 2 years!!! { SCORE!!!} Throughout the couple hours my boyfriend and I was there the Manager Gary checked on us about 3 times and was very friendly. I gave them 5 stars because they truly deserve it =) More

My husband and I purchased a 2013 FJ cruiser trail teams edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back whic edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back which helped us feel more relaxed throughout our experience. Art was also honest with us so nobody's time was wasted as he had to locate the vehicle we were looking for from another dealer as it was being transferred from customs. Not only was he able to do a dealer trade so we could get the vehicle we wanted, but he got it for us in time for Christmas which made my husband very happy. Additionally, we weren't the "ideal" customers as we have a bankruptcy from a couple years ago and not once did Art make us feel as if we were invaluable or a waste of his time. We will go back to see Art when it's time to replace our second car. More

Great customer service from the time I arrived to the time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car an time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car and financing. All the employees at the dealership were friendly and helpful! If I need a car in the future, hopefully not for a long time, but I will go to Bob Baker Toyota to get one. More

Purchasing the car was easy because I had a large down payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to re payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to return to get my Blue Tooth hooked up later. Ray couldn't do it as it was an older phone, but 1 of their younger sales men was able to do it so it worked out fine. After 2 months it rained here in San Diego and after the rain I needed to place an object in my trunk, while wiping off the rain residue from the lower portion of my rear window I noticed a crack at the bottom of the window. I didn't see any evidence of a hit, ie. rock etc., so I took the car back to the dealer to have them check it out. Fortunately for ME the factory rep. was there that day, she inspected the crack and determined it was a factory defect. I must say the guys at the dealer had already told me they were going to replace the window for free but I got the impression they were hoping the rep. would say it was my problem not theirs. The window is now fixed but my issue is that the bottom of the window that sort of extends into the trunk has no rubber gasket around it to protect it from being damaged while placing something in my trunk. None of their cars seem to have that gasket, so all their cars are subject to damaged rear windows and it will be the customers fault. This however is an engineering problem and not a dealer issue, just check out your rear windows for cracks that may not be your fault. Other than that the Bob Baker Dealer has been great to deal with so far. More

This dealership is great. Friendly and helpfull. I would buy another car from there. Service department is also great . Plus those guys know about the car . buy another car from there. Service department is also great . Plus those guys know about the car . More

Best customer service, very family oriented. Honest people overall. Sales and finance went smoothly. Vehicle was clean and ready to go. Would not shop at other Toyota dealership. This is the best deale people overall. Sales and finance went smoothly. Vehicle was clean and ready to go. Would not shop at other Toyota dealership. This is the best dealership in San Diego county. More

On Sunday, April 1, 2012, I purchased my first Toyota--the new Prius C. I purchased this vehicle from Bob Baker Toyota at the suggestion of a close friend who is very knowledgeable about the auto Toyota--the new Prius C. I purchased this vehicle from Bob Baker Toyota at the suggestion of a close friend who is very knowledgeable about the auto industry. So far my new Prius C appears to be an exceptional auto that exceeds my demanding expectations. However, the purpose of this review is not to report the merits of my new car, but to report the buying experience at Bob Baker Toyota. The overall experience was excellent. The Sales Manager and the Salesman were extremely professional, polite, and very detailed in taking me through the buying process. The Finance Manager was also very professional and helpful while explaining numerous financing, service, and accessory options with absolutely no sales pressure (I elected not to purchase any extra items at this time.). I have visited numerous dealerships over the last few months inquiring about various new car models. I can honestly say that the sales staff at Bob Baker Toyota knows its product better than any other dealership, regardless of the car manufacturer, that I visited. Particularly impressive was the Salesman's exhaustive demonstration of all the features of this technologically advanced automobile, including a demonstration test drive. As a result of my experience, I would highly recommend Bob Baker Toyota to anyone considering a new Toyota. More

My neice who just turned 22 was ready to purchase her first financed car but had a budget of 15k.Her dream car was a white Toyota Camry so we got online and started looking.We saw an ad on Auto Trader.co first financed car but had a budget of 15k.Her dream car was a white Toyota Camry so we got online and started looking.We saw an ad on Auto Trader.com for a 2010 Toyota Camry @ Bob Baker Toyota that we were really interested in. We called to see if it was still available and it was. We were there within 20 minutes and were behind the wheel test driving. We loved the car and the price of $14,947. I explained to the salesman her budget and that we were so happy to have found her this car. We filled out the paperwork (she needed us to co sign) and the manager came and sat down with us and told us that the price online was a mistake and the lowest they could sell us the car for was $16,500. I explained my neices financial situation to them and offered to pay the difference and meet them halfway @ $15,800. they would not budge. In my opinion they should of honered their mistake but instead Patrick Williams rudly told us he would loss money and he was not bound to honor the price. The salesman tried to work something out but Patrick cut him off mid sentence and said "let them leave" while doing the schooing motion with his hands. BAD BUSINESS!!! The funny thing is that we were the only people there on a Sat. afternoon....seems like we are not the only ones who think they SUCK!! When we got in the car my neice was in tears :( Good news is that we went to San Diego Toyota and my neice happily drove off in her beautiful white Camry in less then 2 hrs. Alex (sales man) & James Brown (finance) you guys ROCK!! Bob Baker Toyota needs to follow your lead! More

Part 2 of 2 So i walk out of the finance department Part 2 of 2 So i walk out of the finance department and leave my chic behind to deal with the most disrespectful business person I've ever Part 2 of 2 So i walk out of the finance department and leave my chic behind to deal with the most disrespectful business person I've ever met in my life. She comes out with keys to the truck and we drive off. I myself am feeling disrespected, humiliated, insulted, be-littled and just plain pissed cause we just dropped all the cash my girl got from AAA for our previous car she had totalled 2 weeks earlier. And still no appointment for the Lojack installation. That was Saturday night so Monday morning Tracy calls my girl telling her in the nicest of tones that she thought we miscounted the money in the envelope which was supposed be $10,000 but turned out to be only $8,000. WHOOPS!!!!! Someone forgot to count 10 grand in cold hard $100 dollar bills in their fit of rage. Now I totally admit that was MY mistake. My girl is confused because has a cash receipt in front of her telling her its 10 grand we put down. It's my mess so i clean it up and take the dealership the $2,000 we owe within the hour.(We could've kept the $ by the way) I figure I might as well tell her manager about the insults and disrespect while I'm there. Clarence hears me out and calls the general manager Mario so he can hear our terrible experience. I get apologies up and down from those guys and get assured that the matter will be taken care of and that they"ll throw in a full car detail. Car should've been driven off deatailed if u ask me. Well turns out Tracy and Mario the GM are married so we can forget about an apology from Tracy. For the whole story contact me at apalomares619@gmail.com It gets worse. Bob Baker Lemone Grove SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More