Lexus of Murray

Excellent service by service representative Sean Nava and the Lexus Murray team. Lounge area provided for all my needs: social media connection, clean restrooms, and well stocked refreshments. the Lexus Murray team. Lounge area provided for all my needs: social media connection, clean restrooms, and well stocked refreshments. More

I brought our vehicle in for scheduled service and wheel repair covered by the warranty. Also, we asked that they investigate a slight noise, the source of which could be from the AC or the sunroof. In the repair covered by the warranty. Also, we asked that they investigate a slight noise, the source of which could be from the AC or the sunroof. In the process, a tech found that the cabin air filter needed to be replaced. What is noteworthy about this is effort the tech put in to determine the source of the noise. I was extremely impressed by such care. I am grateful to Brandon for orchestrating the process and for his communication skills. Also, regarding the wheel repair, Corbin is a true artist. The wheels now look brand new. And, lastly, thanks to Richard all he has done for us. This dealership is top shelf. More

Sharyl is the BEST! Knowledgeable, thoughtful, straightforward and she made everything so easy! Customer care is at the forefront of her motivation -- even denying deli Knowledgeable, thoughtful, straightforward and she made everything so easy! Customer care is at the forefront of her motivation -- even denying delivery when 'my' vehicle arrived damaged due to a weather event. She cares about her customers and goes the extra mile! My second purchase from this dealership and I would recommend both Sean and Sharyl to anyone looking for service and/or purchase. More

Lexus of Murray is a great dealership. They care about your satisfaction. I have brought several cars from them and Brad Rabe over the past years and I alway feel like they care. Brad i They care about your satisfaction. I have brought several cars from them and Brad Rabe over the past years and I alway feel like they care. Brad is the best and makes sure his customers are completely happy. More

Crystal made my car buying experience smooth and enjoyable. She is an excellent communicator and places customer care as a top priority. enjoyable. She is an excellent communicator and places customer care as a top priority. More

Lexus of Murray went above and beyond to assist me with an on line purchase, they really treated me like they really cared about my needs. an on line purchase, they really treated me like they really cared about my needs. More

Very disappointing, to say the least. It felt like the sales people just wanted us off the lot and didn’t want to deal with us after we had purchased. When we returned to have the plastic It felt like the sales people just wanted us off the lot and didn’t want to deal with us after we had purchased. When we returned to have the plastic cover removed by the service department, it left big holes in the paint that went clear down to the metal. When we returned to have them fixed, they told us their person was “excellent.“ The finished product looked like someone dabbed paint on the several spots where they had pulled paint off and thought it was good enough. I could have done as well at a craft night. When we expected better service from an issue that Lexus of Murray, the salesman got mad and turned us over to someone else. We are very dissatisfied with their “fix” of the problem that THEY caused. And the car certainly hadn’t been cleaned because we found papers, dirt, and even a pair of glasses in the preowned car. Funny thing, we bought another Lexus at a small dealership and have been treated like royalty. It doesn’t appear that Dave, our salesman, or any of the sales managers seem to care once we have driven it off the lot. This group did not live up to any standard, and certainly didn’t LISTEN!! More

We have purchased 4 vehicles from Lexus of Murray and would not hesitate to purchase another. Gregg Vranek has been awesome in all our communications with him. would not hesitate to purchase another. Gregg Vranek has been awesome in all our communications with him. More

Service people is the worst I had my car scheduled for service I think they over booked appointments only person I spoke an had great customer service is a guy named Jorge came spoke to a service guy name service I think they over booked appointments only person I spoke an had great customer service is a guy named Jorge came spoke to a service guy names Sean couldn’t find my name been there a bunch of times seems like they don’t know what going on I didn’t feel comfortable leaving my car there don’t know if they really perform the job also when you call to set up appointments people that answer the phone give you one price when you’re in the dealer they give you a different price 😡😡won’t come back to this so call Lexus dealer no service ethics whatsoever More