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Larry H. Miller Lexus Murray
Murray, UT
1,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,007 Reviews of Larry H. Miller Lexus Murray
October 04, 2018
Good job - good experience Car taken on quickly -service helpers were nice. Car done more quickly than estimated. Waiting ares good with nice amenities. Everything taken care of Car taken on quickly -service helpers were nice. Car done more quickly than estimated. Waiting ares good with nice amenities. Everything taken care of nicely More
by Oca
Employees Worked With
Sean
October 03, 2018
60,000 mile service Fast ,efficient and explained well Brought car in a little early and was completed More quickly than expected As always Larry H Miller doesn’t disa Fast ,efficient and explained well Brought car in a little early and was completed More quickly than expected As always Larry H Miller doesn’t disappoint More
by Lexuslady
Employees Worked With
Bronson
August 25, 2018
Scheduled Service Visit The vehicle service at this dealership has been consistently excellent. From the garage employee that greated me to the service representative that wr The vehicle service at this dealership has been consistently excellent. From the garage employee that greated me to the service representative that wrote my order all were very courteous. The waiting area was comfortable and convenient. The work during this visit was done properly and far more quickly than expected. My car was washed and returned clean inside and out. More
by Rater22
Employees Worked With
Sean Nava
August 16, 2018
Service The service at Lexus IS impeccable. Sean nagato was amazing and I look forward to working with him again in the future. One of the main reasons I bou The service at Lexus IS impeccable. Sean nagato was amazing and I look forward to working with him again in the future. One of the main reasons I bought a Lexus was for their service More
by Caroltill
Employees Worked With
Sean Nagato
August 01, 2018
Great customer car and sales As a Lexus, the car speaks for itself. But the sales team really made us feel at home and took really great care of us. As a Lexus, the car speaks for itself. But the sales team really made us feel at home and took really great care of us. More
by joncassie08
Employees Worked With
Johnny D
July 07, 2018
Car license renewal emissions inspection Service technician unhelpful with completing license plate renewal. Dealership ran out of state tags. Technician told me to go to one of their other d Service technician unhelpful with completing license plate renewal. Dealership ran out of state tags. Technician told me to go to one of their other dealerships to ask them to complete renewal process. I expect Lexus service to be the one to contact their other dealership to send additional renewal stickers and not make their customers do that. More
by Lexus
Employees Worked With
Adam
June 21, 2018
Larry Miller Lexus service exceeds expectations Amazing service department. They are trustworthy, timely and hospitable. Even nice to my Boston Terrier when I bring him along. Service to vehicle top Amazing service department. They are trustworthy, timely and hospitable. Even nice to my Boston Terrier when I bring him along. Service to vehicle top notch. More
by Skjazz
Employees Worked With
Josh in servicemen
June 04, 2018
The true test of an organization is how they handle problems and this is where LHM Lexus (and Lexus Financial) have failed. This was one of the worst cases of “Not my problem” I’ve ever been a part of. Shortly and this is where LHM Lexus (and Lexus Financial) have failed. This was one of the worst cases of “Not my problem” I’ve ever been a part of. Shortly after returning my lease, I received an invoice which contained an incorrect charge. I called Lexus Financial, they said it was a problem with LHM Lexus, and LHM Lexus told me that this was a problem with Lexus Financial. After several phone calls over several days (each time I was told this was a problem with the other organization) LHM Lexus impatiently said they would look into it and correct the invoice if they were able to find the discrepancy. Confident that they were professionals and able to resolve this I waited for the new invoice. It didn’t come so I called Lexus Financial and the automated teller said my account has been closed, so I assumed they found the discrepancy and were kind enough to forgive the $350 disposition fee (the only item that was correct on the invoice). I was wrong, I got a call (and notice) from a collection agency trying to collect on the incorrect amount! Keep in mind that I have excellent credit and have never been sent to collections so this was a big deal for me. I called Lexus Financial and was informed that there was nothing they could do and they weren’t even willing to try. I was convinced that there had to be something that LHM Lexus could do so I called several times, drove over several times, left my number each time, and left a voice mail. Finally I received a call back from LHM Lexus and was quickly dismissed after explaining the problem. I was again informed that this wasn’t their problem and was told that I should cut my losses and pay the bill. LHM Lexus was trying to end the call but I pretty much begged them to bear with me and think of a way to help me out. After trying to end the call several times, LHM Lexus finally thought to check another system. This system confirmed what I had been saying the entire time! Why was this system not checked by LHM Lexus (or Lexus Financial) in the 1st place? This information was available to both parties and the issue should have been resolved immediately. Both parties blamed each other and neither were willing to help me out (even after making a sizable lease payment for 2 years). I’ve now spent several frustrating hours trying to resolve something that should have been resolved a long time ago simply by checking the system. Very frustrating, I would expect more from this type of establishment! Even with the proof, I'm still having to deal with a bunch of mindless drones at a collection agency who aren’t willing do to anything other than collect on an incorrect debt :( More
by Jason
Employees Worked With
Not applicable
May 31, 2018
Mandy was perfect Mandy was the perfect representation of what an employee should do to properly take care of a customer!! Courteous, professional and pleasant. LHM h Mandy was the perfect representation of what an employee should do to properly take care of a customer!! Courteous, professional and pleasant. LHM has an excellent rep in Mandy. More
by cjfromnj
Employees Worked With
Mandy Littlefield
May 16, 2018
Great Joshua was great and very efficient. As he is every time I come there. He is always curteous and helpful. He is one of the main reasons I go back. Joshua was great and very efficient. As he is every time I come there. He is always curteous and helpful. He is one of the main reasons I go back. More
by wlcm
Employees Worked With
Joshua Tate
