Larry H. Miller Lexus Lindon

Hard to get an appointment Took 3 days to get an appointment to come in and even get a return call. Called and called. No one was ever available or if I left a message they didn Took 3 days to get an appointment to come in and even get a return call. Called and called. No one was ever available or if I left a message they didn't call me back. More

Service Appointment I came in for the 5000 mile service on my Lexus IS 250. Everyone was friendly and helpful and went out of their way to make sure I was taken care of. I came in for the 5000 mile service on my Lexus IS 250. Everyone was friendly and helpful and went out of their way to make sure I was taken care of. It was a quick, comfortable wait for my car and then I was on my way! More

Joining the Lexus family My parents aunts and uncles and brothers have owned Lexus vehicles for years and I have been impressed as I have observed the quality in the vehicles My parents aunts and uncles and brothers have owned Lexus vehicles for years and I have been impressed as I have observed the quality in the vehicles and the high level of service that is offered by the Larry H Miller Lexus Dealership and its service department. This has led me into buying what I plan on being my first of many Lexus vehicles a GX 470. Ken hs helped me in the sales department and is hands down the most personal and helpful sales person I have worked with. I had my GX brought into the service department and again was very impressed with the can do exceptional attitude and actions of the Lexus of Lindon service department namely Steve who goes above and beyond to represent Lexus by being outstanding in customer service. More

Don't go anywhere else Glen and Jason were the best to work with. They got me my monthly price I wanted and really went above and beyond to get me my new car! I highly recom Glen and Jason were the best to work with. They got me my monthly price I wanted and really went above and beyond to get me my new car! I highly recommend Larry H Miller to anyone looking to get into a sweet new Lexus! Thanks again guys! More

Disappointed We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply beca We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply because of the service we received. I was sadly disappointed when I took the car in last Friday. There was no personalized service as I had become accustomed to. My key was taken by the "concierge", I was rushed into the waiting room and there I waited. I did not even speak to a service advisor until the service was completed, and then it was like he didn't even know who I was or what I wanted. I have written multiple letters full of accolades not only to the Lindon dealership, but to the main office in Torrance. I used to feel as though the service advisor was sincerely happy to see me. Not any longer. I see below an area to indicate the employee's names that I worked with. Sadly, no one gave me their name. Lexus service has really gone downhill, almost to the point of falling off a cliff. PS, I would also like to recommend a dress code. The "concierge" was wearing white knitted tights and a short sweater. Perhaps appropriate when having coffee with friends, not so much when you are working at a premier dealership. More

The Best dealership I have worked with I never thought I would buy from a dealership again after so many bad experiences, but after going through this dealership, I will never buy from anyo I never thought I would buy from a dealership again after so many bad experiences, but after going through this dealership, I will never buy from anyone but them. John Henson and John Romney both were tremendous in following up and finding me the perfect car and doing everything they could to take care of me, as well as their whole staff being helpful. The best dealership I have ever come across More

Great service....you made us very LOYAL My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sen My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sent us a coupon for Spring cleaning for 139 dollars off so she chose to have that done as well. Kyle walked her out to the car at the end and treated her with such courtesy. When she got in the car she thought she had gotten in the wrong vehicle: it looked like new inside and out. The leather treatment and interior cleaning was unbelievable and the complete vacuuming and outside washing made our car feel and look like new. The coupon made it a particularly great deal and introduced us to this service which we did not know you had. My wife called me when I was out of town and raved about the experience and how she was treated. This really made up for some unhappy experiences we had three years ago with the service manager who was transferred or terminated. Your new team is top of the line and we are now very happy and loyal Lexus of Lindon customers. I teach customer loyalty workshops...loyal customers are much different than merely satisfied customers. You have made us loyal. Thank you. More

First Service Experience This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even showed me a few features about the car that I didn't know about. They gave me a 'lender' car while mine was being repaired which was very helpful. Great service. More

Routine Service A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of additional problems and charges can be suspect with some dealerships or independent mechanics, but confidence has never failed in this regard with Lexus service. Trust and capability are two qualifiers for return service, so I continue to return to Lexus. Because the water pump needed to be replaced, my wait would be extended for hours. Trevor immediately arranged for a temporary vehicle for me to use during the interim. When I purchased the pre-owned vehicle, I also purchased an extended warranty with Land Mark. Trevor took care of the negotiations with this company, and it was a stubborn negotiation. Trevor's persistence for 2 hours proved a positive outcome in my behalf. More