Larry H. Miller Hyundai Peoria - Service Center

Tim Hodder Has been my service rep the last two times and he has been outstanding not only in the time he took to check car out , but in leading me to the waiting area, and when the car was ready explain exa he has been outstanding not only in the time he took to check car out , but in leading me to the waiting area, and when the car was ready explain exactly what was done and show me to my car. He treated me as if I was special Make sure you keep him on he is great More

Dirk always communicates effectively and doesn't try to sell us anything we don't need. He is courteous and respectful and I trust his insight. to sell us anything we don't need. He is courteous and respectful and I trust his insight. More

A few months ago, I assisted my daughter in buying her first car on her own. She purchased a 2012 Hyundai Elantra. Because this particular dealership is easily an hour from where we live we agreed to take first car on her own. She purchased a 2012 Hyundai Elantra. Because this particular dealership is easily an hour from where we live we agreed to take delivery that day. 3 hours later and after several nudges, we were finally presented with the keys to the car. It wasn’t until we arrived at home that we notice surface damage to one of the rims. The sales manager would only agree to split the COST of the rim. Later the customer service manager (Mr T) assured me that he met with the dealership’s General Manager (GM) and would do what ever was needed to make us happy. I told him that because of the distance I didn’t want any glitches. I wanted to know the exact cost and assurance that the rim would be in stock. He called me back with a date and time to bring the car in for this service but offered no price. I left work early to show up at the dealership at the designated time. The service representative was only aware that according to the computer, I had an appointment to replace the rim but knew nothing about who made the appointment or anything about my prior conversations with Mr T. He then told that the rim was not in stock, that they could order one and have it in a few days. He could not tell me what our cost would be, and said to talk to Mr T. Mr T said he had no idea and sent me back to the service counter. I finally got them together and they agreed that someone would call me once they knew the cost. Upset at missing work and driving the 2 hours there and back, I called to speak with the GM. He was unavailable so I left a message for him to call me. He has never responded. I then got a call from Mr T who told me the cost would be $495 for the rim. Experience tells me that this price in no way is reflective of their dealer’s cost. I found an OEM rim for less than half that amount. I will save the travel time and money, and just have it mounted locally. Ironically, as I left the dealership that day I personally witnessed an employee cut a corner and scrape another car’s rim. We love the car. However once we agreed to purchase the car, all we’ve received is lip service. In no way would I recommend this dealership. I feel bad that this happened to my daughter on her first real car purchase. More