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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.5
1,158 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,158 reviews

March 15, 2024

Cecil was great. He was friendly. He worked hard to get us through the process. More

by ericmac007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecil
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March 15, 2024

Valencia teamed up to be sure I was taken care of quickly. The text updates are great. More

by Dmacdonald10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia
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March 15, 2024

Very efficient, great customer service & Ford stood by warranty!😎🚙 Thank you Larry H. Miller, East Mesa,AZ More

by LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annabelle Eisenha, Alvaro Guerrero
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March 14, 2024

Quick and great service. Abby was awesome. I drive farther just to get my service done here. More

by Bphilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby
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March 14, 2024

Booked in for 12 noon on Wednesday. Called next day and next day. They didn't start on it til Saturday. Then I had to tell them my diagnosis(not my symptoms) so they could fix the probl More

by Pstof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
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Mar 29, 2024 -

Larry H. Miller Ford Mesa responded

Lanny, I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. - Anthony Judge, General Manager, 480.530.9510

March 14, 2024

Worst customer service. It took multiple calls, voicemails, and a sup request just to get a status up on vehicle. Took almost a week AFTER scheduled appointment for a techni More

by Abrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Frier, Fernando Pacheco
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Mar 29, 2024 -

Larry H. Miller Ford Mesa responded

Adam, It's unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. Please feel free to contact us so that we can discuss your concerns in more detail. If we have not connected by the time you find this response, please contact me directly. I look forward to straightening this out. - Anthony Judge, General Manager, 480.530.9510

March 14, 2024

Abby was very pleasant and accommodating. An employee with impeccable knowledge and experience who was able to make my stay effortless. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby
Report | Print
March 14, 2024

Suzie and her team were professional, courteous, and timely. Not to mention, they worked with my warranty company with no issues. More

by justinbeebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie Famoso
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March 14, 2024

Larry Miller has THE BEST service dept in Arizona! Always friendly, always on time. They make it easy so I tell all my friends to go there More

by mattdunshie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz, Nick Wheeler, Derek Ironside
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March 14, 2024

No communication my vehicle was there for a service issue and no one can tell me what was wrong with it. Kept getting different responses from their service team. The issue on my vehicle wasn’t even fixed. T More

by Karen.tapia158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Frier
Report | Print
Mar 29, 2024 -

Larry H. Miller Ford Mesa responded

Karen, I appreciate you taking the time to leave your feedback. We are sorry to hear that our communication fell short of your expectations. Our team is committed to providing complete service and would appreciate the opportunity to ensure your vehicle receives the necessary repairs. If we have not connected by the time you find this response, please contact me directly. I look forward to straightening this out. - Anthony Judge, General Manager, 480.530.9510

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