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Larry H. Miller Ford Mesa

Mesa, AZ

4.5
1,157 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,157 reviews

March 23, 2024

Service took too long. almost 2 hours had apart scheduled not very happy. Not sure why it took so long was not even confiscated for it More

by wildnature1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duane Johnson
Mar 29, 2024 -

Larry H. Miller Ford Mesa responded

It's unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. Please feel free to contact us so that we can discuss your concerns in more detail. I look forward to straightening this out with you! - Anthony Judge, General Manager, 480.530.9510

March 22, 2024

Very professional and efficient yet still managed to treat me like family. My truck was done on time and they even washed it for me. Definitely recommend. ⭐️⭐️⭐️⭐️⭐️ More

by Duane Puckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
March 22, 2024

I’ve always given Miller Ford a 5 star rating but not today. - no response to my text or call while I waited - Fernando did not let me know what else my truck might need - only after I asked - DEF spi More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Pacheco
Apr 12, 2024 -

Larry H. Miller Ford Mesa responded

I apologize for the disappointing experience you had during your recent visit. Your feedback is concerning, and I want to assure you that this is not the level of service we aim to provide to our valued customers. Your loyalty and your referrals mean a lot to us, and we are committed to regaining your trust. Please don't hesitate to contact me directly if you want to discuss this further or if there's anything else we can assist you with. We appreciate your feedback, and I look forward to making things right. - Anthony Judge, General Manager, 480.530.9510

March 22, 2024

Failed to inform me about rewards points, did not wash vehicle or alert me that my oil change package needed renewal until I picked up my truck. Charged me to tighten my rear view mirror even with truck u More

by mark.glancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia
March 22, 2024

The Customer services are excepcional and they are very responsive. They always provide good service to my work trucks. More

by mmconcreteconstructionllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cortina
March 21, 2024

Kaitlyn is awesome! Very thorough and great at letting you know what’s going on with your vehicle while in the shop. More

by betterlifeat40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
March 21, 2024

Larry Miller team was professional and efficient, this is our 4th Larry Miller new vehicle. More

by Markrrich55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Sales, Samuel Buttes Finance
March 20, 2024

Daniel was awesome! Great customer service. Thank you for matching the original price. 🙂Jovann loves the truck, and so do I! 🙂❤️ More

by almayesteban
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
March 20, 2024

As soon as we arrived Scott Solee (sales) was at our service asking if he can help us with anything. Excellent experience at Larry H. miller Ford. More

by cndcvann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Fetche , Scott Solee
March 20, 2024

LHM Ford has always done excellent work and kept me apprised of any additional details that required my attention. A pleasure to do business with them. More

by asweetsir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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