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Larry H. Miller Ford Mesa
Mesa, AZ
1,156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,156 reviews
April 16, 2024
Scheduled an appointment for 8:00am, our service advisor kept us posted of the repair. Was told of cost, which from my research was fair. After approval of repairs, repair was completed. Total time was a kept us posted of the repair. Was told of cost, which from my research was fair. After approval of repairs, repair was completed. Total time was a little over 2.5 hours which I thought was in line. Will return for next service. More
by Rick a
Employees Worked With
Justin Frier
April 16, 2024
Quick, easy, easy, with friendly service. They even gave me a ride to work during my service, and then delivered my vehicle to me once it was ready. They even gave me a ride to work during my service, and then delivered my vehicle to me once it was ready. More
by I don’t want a screen name
Employees Worked With
Valencia
April 16, 2024
Vehicle was in service department for over two weeks. Many incidents, parts needed to be ordered, service writer in training, tech out sick, then Too busy to work on my vehicle. Service writer too busy t Many incidents, parts needed to be ordered, service writer in training, tech out sick, then Too busy to work on my vehicle. Service writer too busy to return calls. Had to show up at dealership to find out what was going on. Everyone was sorry, nothing offered as a courtesy for all the delay. I would recommend you do not go to this dealership for service. More
by White
Employees Worked With
Fernando Pacheco
April 15, 2024
The sales advisors are unresponsive. Three voicemails over two weeks and they never got back to me. My truck pulls to the right. It was doing that last year too and after they didn’t fix Three voicemails over two weeks and they never got back to me. My truck pulls to the right. It was doing that last year too and after they didn’t fix it The first time last year, I had a technician ride with me to prove it to them. Turns out it was the sway bar, they say. They finally fixed it. Then it started pulling to the right again. Took it back in a week ago, they said they fixed it, but still pulling to the right. But I’m traveling now and since they didn’t get back to me two weeks earlier to set up an appointment, I didn’t have time to take it back in a second time to tell them they haven’t fixed it.But I shouldn’t have to. I don’t have time to burn like that. Now, with only two months left in my warranty, I have to find another dealership out of state where I am. And will they fix it next time it goes bad after Warranty? More
by Packdavidson
Employees Worked With
Fernando Pacheco
April 14, 2024
Great customer service. Great attention to customer questions. Shows pride in providing customer education on new car technology. Great attention to customer questions. Shows pride in providing customer education on new car technology. More
by sarah.nucci
Employees Worked With
Austin Farzier, Ricky Inclan
April 13, 2024
LHM has done an excellent job of maintaining former Berge Ford friendliness and quality of Service and Parts Departments. Shout outs to Mr. ENGLAND, Service Mgr, Suzie F. Service Advisor, and Richard C. in t Ford friendliness and quality of Service and Parts Departments. Shout outs to Mr. ENGLAND, Service Mgr, Suzie F. Service Advisor, and Richard C. in the Parts Department. Outstanding customer service and helpers. More
by DOCTIN27
Employees Worked With
Mr. ENF
April 13, 2024
My Service Advisor Kaitlyn takes great care of my vehicles. The technicians are thorough and I believe this is the best dealer service available. I have never had a bad or less than excellent visit h vehicles. The technicians are thorough and I believe this is the best dealer service available. I have never had a bad or less than excellent visit here. Thank you LHM More
by jmarcusritze
Employees Worked With
Katlynn Artz
April 12, 2024
Very pleased with my experience at Larry H. Miller Ford. Joshua was very helpful and kept me well informed about the status of my truck. Service was very easy to book with Gracie’s help when I Miller Ford. Joshua was very helpful and kept me well informed about the status of my truck. Service was very easy to book with Gracie’s help when I had called the day before. Hands down this was the best Ford dealership service I have had in Arizona. Simple, friendly, easy in and out. Thank you! More
by Will E
Employees Worked With
Joshua (?) and Gracie (?)
