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Larry H. Miller Ford Mesa

Mesa, AZ

4.5
1,155 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,155 reviews

May 18, 2024

Service advisor was up front and honest about the potential cost of the service wanted. Service was done the same day and I was very pleased with the results. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Lopez , Derek Ironside
May 17, 2024

Professional and spot on about the wait time. Easy in and easy out…. Thank you! More

by rmech1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Zaffino, Katlynn Artz, Derek Ironside, Marti Turley
May 16, 2024

Service was quick and reliable. This was my first experience with this service department and I was very pleased More

by Shelly
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Valencia
May 16, 2024

Extremely poor communication by the service department. No issues with the repairs. They do not honor their own coupons. More

by arecasa22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brett R Sampley, Derek Ironside
May 17, 2024 -

Larry H. Miller Ford Mesa responded

Robin, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thanks for taking the time to speak with me this morning and giving me an opportunity to correct some issues. Feel free to call me in the future for any other questions or concerns, Seth England Service Director 480-530-9625

May 17, 2024 -

arecasa22 responded

Thank you for contacting us regarding our issues and correcting the billing issues.

Jul 18, 2024 -

arecasa22 responded

We had to have some major repairs to another vehicle and decide stick with LHM. Have to stay the customer service in the repair department stepped up. We decide on a update schedule they stuck with it. I'm very happy with customer service in the service and of course the repairs. Thank you LHM Service Dept.

May 16, 2024

Super quick service and very clear explanation of the work to be done and the work done. Provides confidence in their work More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina
May 16, 2024

Competent, professional, thorough, caring, convenient. Always services my vehicle to my satisfaction at reasonable cost. More

by DaddioAZ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
May 16, 2024

Our experience couldn’t have been nicer! Jose Bracamonte spent a morning showing me trucks so I could fully understand the features, size , motor etc that would be the best fit for our tow More

by debzimmerman7@icloud.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fritz,Samuel Buttes, Jose Bracamonte
May 15, 2024

ItThe waiting room chairs on one side need cleaned and fruit flys are bad. I didn’t like being asked via text for added repairs to be approved this way. I would have like my rep to talk to me. More

by Laurieberg1
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Forgot his name should be on my paperwork, he was chill not a really customer service personality., Katlynn Artz
May 15, 2024

Very friendly and courteous service associate. Went out of her way to help us. We would recommend her to all our family More

by bjmonroe56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie Famoso
May 15, 2024

"I have my Ford vehicles serviced at Larry Miller Ford, from the day the company established at the Mesa Ford Dealership. I value the mechanic staff who provide quality dependable service and who have con More

by mauirebel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Pacheco
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