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Larry H. Miller Ford Mesa
Mesa, AZ
1,152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,152 reviews
August 30, 2024
I brought my first car there. Now I’m on my third car. Hats off to all the staff there and especially Gibby . And I said I wouldn’t buy a ford. Now I’m on my third car. Hats off to all the staff there and especially Gibby . And I said I wouldn’t buy a ford. More
by tutti
Employees Worked With
Michelle Baldenegro, Scott Jones, Gibson Nganga, Scott Solee, Alfonso Caballero, Martin Martinez, Ricky Inclan, Jose Bracamonte, Steven Ibarra, Mel Stewart
August 30, 2024
Katlynn does not respond to requests via text message. 2023 F250 has an issue with dash display not retaining last settings. Supposedly modules were updated to resolve this issue. Tech did not verify prob 2023 F250 has an issue with dash display not retaining last settings. Supposedly modules were updated to resolve this issue. Tech did not verify problem was resolved and they gave the vehicle back to me with same issue. Very disappointed. Mobile techs do not install seat covers and the two mobile techs that just serviced my truck 8/27 were sitting on my tan cloth seats with their greasy clothes. Had to remove black stain from passenger seat. I told the tech to install seat cover everytime or don’t sit in my seat. Commons sense you would think but these two guys were probably only 17-18 years old and obviously need some training. They replaced my batteries, removed the insulation around the batteries and then failed to install the insulation back on the new batteries. Had to call and have the insulation pieces brought back. I will install them myself. Really don’t want these two touching my truck again. I used to be in charge of a fleet of Ford trucks for a company. Tried this service department several times and was always disappointed with the service department’s performance. Feeling generous today giving 2 stars. More
by Chris
Employees Worked With
Katlynn Artz
August 29, 2024
Lack of communication and twice horrible advisors. Reported issues kept getting car is fine. One quit and no one know my car stayed 3 weeks and not touched. Current issue now all say oh yea issues. Ad Reported issues kept getting car is fine. One quit and no one know my car stayed 3 weeks and not touched. Current issue now all say oh yea issues. Advisor avoiding calls. Been a week now. Ridiculous. Service went bad after getting a free oil change couple months back. More
by loss-lane-0e
Employees Worked With
Suzie Famoso
August 29, 2024
It was easy ti get into. Service was great. Wish they had more coupons for oil changes Service was great. Wish they had more coupons for oil changes More
by Tinajohnson1011
Employees Worked With
Dave Harney, Katlynn Artz, Justin Frier, Fernando Pacheco, Rod Mills, John Bond, David Du Vall, Jim Cortina, Derek Ironside, Paul Baron
August 29, 2024
I had an issue with my battery and I brought my car in to get it fixed. Chris was fabulous. So professional and polite. They installed a new battery and checked everything else for me. get it fixed. Chris was fabulous. So professional and polite. They installed a new battery and checked everything else for me. More
by Aprilgordon
Employees Worked With
Christopher
August 29, 2024
Scott Allan was a great service provider he updated me about my vehicle when necessary and when an issue occurred he let me know the service will be extended into the following day before closing hours. P about my vehicle when necessary and when an issue occurred he let me know the service will be extended into the following day before closing hours. Picking up my vehicle was easy and hassle free, he answered my questions and had my vehicle up to service in less then 5 minutes of waiting. Thank you Scott I will definitely be returning and definitely will recommend to friends and family. More
by Mercedes M
Employees Worked With
Scott Allan
August 29, 2024
They got my truck fixed but I would like to see better communication from the service department. They kept raising the quote after they had presented it. It ended up being 3X more than the quote. communication from the service department. They kept raising the quote after they had presented it. It ended up being 3X more than the quote. More
by Kylepierce.co
Employees Worked With
Joey Zaffino
