Larry H. Miller Ford Lincoln Provo

Horrible experience with service at LHM Provo. I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and deli I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and delivered. Not so the next day I had to be persistent to talk with the same service rep. I told him I needed my car that day. At 3pm he said it would be delivered that day. After 6 pm still no car. I called asking for a manager. The sales manager was very responsive and had my car delivered. Still no communication from the sales rep. I have no idea what they did as the problems still exist including a recall. I called to talk with a service manager but they were not available. I left my number and no call back. Complete failure on the service department. More

Hard to get a hold of. When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate with no explanation. More

The reps and technicians appear to be competent; however, the internal communications between staff is poor. There’s little teamwork or a sense of urgency. the internal communications between staff is poor. There’s little teamwork or a sense of urgency. More

Jonathon, sales person, was honest and straightforward. I felt like he wasn’t out to squeeze me for every penny. I felt like he wasn’t out to squeeze me for every penny. More

Service was a bad experience. My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any updat My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any update at all on my car. If they hadn’t started working on it - fine - but it should not be such a difficult experience to talk to my “service advisor.” I’m going to avoid this dealership for future service. More

Horrible service 3 hour oil change because a service manager wants to call a meeting manager wants to call a meeting More

Good, speedy service. I wish they had told me while I was there that there was a recall on my vehicle, so I could have done my emissions and recall in the same visit. I wish they had told me while I was there that there was a recall on my vehicle, so I could have done my emissions and recall in the same visit. More