Larry H. Miller Ford Lakewood

I know it is the practice of the dealership so I will not hold my salesperson responsible for this-but I will hold the management responsible. I did not like the fact they took the keys to my truck and would hold my salesperson responsible for this-but I will hold the management responsible. I did not like the fact they took the keys to my truck and would not return them the first time I requested. I feel they tried to hold me hostage to get me to make a purchase from them. I feel this is rude and unacceptable customer service. However, Jason Fisher was very helpful and fought to get the price I needed on my new car and on my trade in AND did so in only 2 tries (hope whomever has my truck now loves it as much as I did). Thanks for the great customer service Jason!! Hope they never loose you!! More

Chad was unbelievably helpful in my search. He was able to answer every question I had and was very honest and straighforward. He made the buying experience very easy, especially because I am a first time to answer every question I had and was very honest and straighforward. He made the buying experience very easy, especially because I am a first time buyer. I never felt pushed to buy anything I was not ready to. The follow ups from the company have been great and I have even called after-sale to ask questions about the sound system and everyone is so friendly and always willing to help. JR was also unbelievable with helping me finance my car. He worked out a great deal that was perfect for my budget. I could not have asked for better service! More

We had a great experience at Lakewood Fordland! We originally went in looking for a Ford Fusion, but we left with a 2012 Ford Escape; we are so happy! Rick Fair was amazing at helping us find what we originally went in looking for a Ford Fusion, but we left with a 2012 Ford Escape; we are so happy! Rick Fair was amazing at helping us find what we really wanted; it was like shopping with an old friend. We will always go back to this location for any future car buying needs! More

Brandon and Ray where great. They helped with everything from listening to what I wanted and helped me get it. They where both very friendly to me and my daughters which was AWESOME. These two men are goin from listening to what I wanted and helped me get it. They where both very friendly to me and my daughters which was AWESOME. These two men are going to be the reason I return to Lakewood Ford for my next vehicle. Thanks again Mike More

I was originally referred by a long time customer, Randy Golgart regarding the great service and sales representive at Lakewood Fordland and was introduced to Hamid. I told Hamid exactly what I was looking Golgart regarding the great service and sales representive at Lakewood Fordland and was introduced to Hamid. I told Hamid exactly what I was looking for not really thinking it was possible. Then Hamid found me the perfect truck, was very knowledgeable, upfront, and truthful and answered every question resulting in a very quick and gratifying visit to Lakewood Fordland. The next day, financing went great with Jay and he was able to work out the details in a short time without a lot of haggling. Upon my first visit back for maintenance & service Tony & Hamid were very helpful and friendly. Both ensured my truck received the additional upgrades and all maintenance requirements ahead of schedule. I have never had a better truck or service. Thanks, More

Bill Kramer was awesome! Made buying my new 2012 F-150 Raptor an enjoyable experience and would always recommended Bill and Lakewood Fordland for future purchases! Raptor an enjoyable experience and would always recommended Bill and Lakewood Fordland for future purchases! More

I purchased a 2007 F250 from AJ Franks. My experience with him was very good. He listened to me and was up front about offers and submitted my offer even thugh he thought it was too low. There were a c with him was very good. He listened to me and was up front about offers and submitted my offer even thugh he thought it was too low. There were a couple of minor repair items that needed to be addressed and AJ worked with me to get them included in the sales deal. He helped me scedule my repairs and that is where my nightmares began. I scheduled my appointment to have repairs done a week in advance and dropped my truck off for the repairs. I was given a loaner car which was nice and was under the impression it would be for a single day. At 430 that evening i called to check the status only to be told they just ordered the parts and it would be another day. Thenext day was more of the same no communication and delays in gettingmy truck back. I sent a message to the service manager expressing my concern over the lack of organzation and communication. I did hear back from him a week and a half later. Less than a month later my transmission began slipping. I called to schedule an appointment and the service rep didnt ask for any of my information in scheduling the appointment he just said to show up. Feeling the visit would be more of the same and having been told by the finance manager at the time of purchase my warranty was good at any Ford dealer I scheduled service at another dealer. They spent over 10 hours diagnosing a problem trying to keep cost down. They called the warranty company to get approval for a $1300 repair of the transmission computer module only to be told the work is only covered at The Giant Lakewood Fordland. After reading the fine print i found this information on the agreement so shame on me for not reading every word and relying on the word of the dealership. Who knows what other problems I might encounter with this truck and I will be geting the warrany work completed and get rid of the truck as fast as I can. I will certainly buy a vehicle from AJ but only if he works at another dealership. I am very dissatisfied with the service, the honesty and most of all the lack of efforts to earn my approval. There are too many otions to be treated like a number and not a valued customer!!!!!!! Brad Beyette More

What a wonderful time my wife and I had working with Lakewood Fordland and thier team! Mike Frazier was very helpful describing all the options and features in the vehicles we tested, and after we made Lakewood Fordland and thier team! Mike Frazier was very helpful describing all the options and features in the vehicles we tested, and after we made our choice Jay Matilla saved us money on our payment by getting us a great rate! Thanks again guys! We love our 2009 Ford Fx4 150! More

From the time I first inquired about the car I was interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I ha interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I have talked to and worked with has been personable and helpful. Chad (salesman) was very attentive without being pushy over a process that took almost two weeks to complete. Jay (Finance Manager) was equally as helpful. I spent over two hours in Jay's office, but well over half of that time was spent talking about things other than cars and money. Without their approach and willingness to work with me during this process, I may not be in a car that I love. Thank you Chad and Jay for everything, along with everyone else at Lakewood Fordland! More

Richard was very helpful and courteous. He had an answer to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit our needs and convince her even more. Now the fun part. This is partially our fault however the information received from someone at the dealership wasted time and money. When we deposited the money into our checking account to buy a used vehicle we were not aware the bank put an extended hold on the certified check we had deposited. A few days later we paid Lakewood Ford by personal check and a few days after that the checked bounced. Naturally the next day the funds became available and I immediately noticed this on our account. I called the dealership and I spoke to a young man who's name I have forgotten but I specifically asked if they would re-run the check. After being on hold for a few minutes I was told it is their policy to not run the check again and that I would need to bring a certified check to the dealership to clear up the issue. I took time off of work to head to the bank for a certified check and then to the dealership. I spoke to the Sales manager to explain the situation and presented him with the certified check. He had me sit in is office for quite some time before returning and getting me a receipt of payment. He explained the hassle this has caused them since they will now see 2 payments for the vehicle and he will need to void one. As I was in traffic on my way home I received a phone call from the Sales manager who thought I should know that they will in fact run the original check a second time. I explained to him what I was told and that he could have told me when I was in there. Now that I have given them the money I would then receive another returned check fee. He had nothing more to say. We did in fact receive a second returned check fee a couple of days later. When we bought the truck we were told the FORD truck had been through an inspection at the FORD dealership and any issues were already fixed. I have now found many things were either fixed temporarily or was not looked at. Mirrors, windows and doors all have issues. One issue in particular is the A/C. I tested it before we purchased the rig but there has to be a leak somewhere since we tried to use it 2 months after we bought it and it no longer cools. I figure the dealership filled the system but didn't bother to look for a leak. After a few months they are now hounding us to write a review about our experience. Here is our review and I hope it helps. More