Larry H. Miller Ford Lakewood

Great experience with Sales Consultant Adam Burger My wife and I were shopping for a new truck, and Adam Burger helped both of us during our dealership visits. Basically Adam did everything I would wan My wife and I were shopping for a new truck, and Adam Burger helped both of us during our dealership visits. Basically Adam did everything I would want from a salesperson and nothing I wouldn't, in an exceptionally professional and friendly way. My wife and I looked at Fords and one other brand, and the decision was very difficult because Adam did a fantastic job showing us precisely the model we would want for our needs (which I confirmed through a couple hours of research after my visit). He did a superb job describing the features of the truck and was very generous with his time. He called us to follow up several times afterward, not in an overbearing way, but just to check in and see how our shopping was going. We ended up buying another brand, but the decision was close. Ford makes a fine heavy duty truck, and Adam Burger came very, very close to selling me one. If we had gone that route, I feel confident we would have negotiated a nice deal with the folks at Larry Ford. I would feel confident buying a vehicle from this dealership, and would recommend it to a friend looking for a Ford. Thanks to Adam and company! More

Terrible knowledge Where do I start. I am not going too mention the salesman name, I went in there looking for a 2016 Ford F-150 sport..I specifically state I want the 2 Where do I start. I am not going too mention the salesman name, I went in there looking for a 2016 Ford F-150 sport..I specifically state I want the 2.7 liter echo boost, the salesman kept directing me too the 5.0 liter, and swore up and down it was an echo...I told him and he got offended . He goes and gets his condescending manager Gil, he looks like he was just finished eating he had crumbs all over his face. Gilbert didn't know much about the F-150, so I left long story short, bought at Freeway. Also there Salespeople was busy smoking and several bad words swearing like sailors, in front of kids, I am so happy I didn't buy my 48k truck here!!! Also when I asked what the rebates where Gilbert told me .....Whatever I want took give too u!!! I tell you this place is a joke! I like the old Lakewood Fordland better Larry H Miller should go back too Utah! More

Simple and straightforward Adam did a great job, and all of our discussions were fair and above board. No added nonsense to the process, and I came away with a good deal on my Adam did a great job, and all of our discussions were fair and above board. No added nonsense to the process, and I came away with a good deal on my trade and a great F150. I would buy at Larry H. Miller Ford again with no hesitation. More

great experience with Dan Price It was the best experience me and my wife have had at a dealership. It was a comfortable and honest environment that he provide with us. With him it w It was the best experience me and my wife have had at a dealership. It was a comfortable and honest environment that he provide with us. With him it was not about just making the sale.It was about us as people and what worked for us. and that the best thing you can ask someone for when working in a sales environment . I have already referred 4 people as of yesterday to the dealership to see him. And will keep doing so because of the experience. Thank you Dan Price and Larry miller ford for the perfect car buying experience. More

Good Experience This was my first experience buying a car and it definitely was a pleasant one. I went in because my mom requested information online back in December This was my first experience buying a car and it definitely was a pleasant one. I went in because my mom requested information online back in December when my old pickup was stolen. My truck was eventually recovered and I thought I could restore it back to where I wanted it. The sales person assigned to the lead was persistent in contacting my mom (who lives in California) and I finally decided to go into the dealership because I realized it would take too much time and money restoring my old truck. Also because of the deals the salesperson explained to my mom she called me and got me to go into the dealership to see the salesperson. When I went in I test drove a new '15 F-150. During the initial visit and test drive the sales person was very knowledgable and explained to me all of the features of the new pickup in great detail. She worked with me to get me to the number I wanted. During the first visit I did not buy the truck as I wanted to consult my parents, given this was my first car buying experience. The salesperson did not pressure me into buying it there on the first day and kept in touch with me throughout the next week until I could come back in again. The next weekend, I test drove a certified pre-owned F-150 at another local Denver dealership. I was given a very attractive offer but because of the numbers and the sales job I was given on the new truck I came back to buy that one instead of the certified pre-owned one. Every feature on my new truck was explained to me in detail when I came to buy and pick up the new truck. The salesperson was the reason I went into the dealership in the first place and the reason I ended up buying the new truck instead of a used one at another dealership. Larry H Miller Ford in Lakewood has definitely earned my business because of the great salesperson I worked with and the pleasant experience I had in dealing with them. The only reason I would not give this 5 stars is because of the amount of time I had to spend there. But buying a car is not a quick process and its definitely an endurance game. I would highly recommend anyone to go there in the future when looking at a Ford and ask for Emily, she was the great salesperson I had the pleasure of dealing with. More

Do NOT purchase or use their terrible service department!!!! Bought a new 2015 exploder from this dealership with every warranty package possible. This is by far the worst car ever, it has been in the shop 6+ ti Bought a new 2015 exploder from this dealership with every warranty package possible. This is by far the worst car ever, it has been in the shop 6+ times in under a year!! They are very condescending and don't want to do their jobs, and will not provide a rental even if it is in your warranty package. Go anywhere but here! You will have better luck wishing on a star for your vehicle to get fixed than taking it to this service center! More

Stay away!!! Hidden costs and can't register car!!! I'll share my little story because I got tired of the B.S. So, we bought a used car in October. The initial process was quite painless from the sal I'll share my little story because I got tired of the B.S. So, we bought a used car in October. The initial process was quite painless from the sales side. It went as follows: found a car online, called the internet sales person, she scheduled an appointment, we came in, test drove, like the car, negotiated a final price. So far, so good, and a pleasant experience. Five stars. The nightmare starts from here onward... The Finance person (Chelsea I believe is her name) pushed some B.S. security "feature" they had added to the car costing about $500. According to her "it was like a DNA we add to certain parts of your vehicle that if stolen it can be identified). If my vehicle is stolen, I'll use my insurance and buy another vehicle. I didn't want this. Also, I had initially told the sales person I did not want the feature and she said it was ok (after checking with the sales manager). The Finance person said it was impossible for her to remove the charge because they had already installed this on the car. I threatened to walk out and the sales manager told the Finance person to give an additional discount totaling $500. I don't mind the dealership trying to upsell optional services but to say it's a mandatory cost because it was already "installed" on a used vehicle is pure B.S. Strike one, but so far I was still somewhat content. Rating dropped to 3 stars. Next, another $500 charge for paint protection and other xx I didn't want. Again, not something I wanted nor was told during the sales process. I was not able to remove this once again from my package. It was about 10pm and I was tired, so I caved in but was not happy. Strike two. Rating dropped to 2 stars. As we were signing all the financing documentation we were told we were going to have to come back to sign additional documentation as there was something wrong with the system. I was even less happy. Strike 3 (how many strikes for an out again?). Still 2 stars. We finally went back to sign all the paperwork a couple days later. Although pissed off at their process, we signed all we had to sign and went on our way. Fast forward 3 months... We went to register the car and the DMV could not find the vehicle in their system. The DMV person said if it wasn't in their system it was because the dealership failed to send them the paperwork. The DMV extended our temp tags for 20 days (for $6.20). Strike 4. Rating dropped to 1 star. We called the dealership, got transferred around several times, left a message with someone (should have gotten the name but didn't) and never got a call back. We called the next day, same deal, left a message with Finance person, no answer back. Today, we had to call AGAIN and finally got someone who admitted the dealership made some internal mistake and MAY be able to get it solved before our 20 day extension. The problem? The original owner apparently never signed the title over to them. So, we now "own" a vehicle that technically belongs to someone else. Lovely. Strike 5. Zero stars for Larry Miller Ford. Unfortunately, Yelp doesn't let me five 0 stars. I have placed at least 10 calls this week and NO ONE calls back. My wife also called them and left messages at least 10 times. Even Todd Hoskins who keeps replying to every bad review and asking people to contact him. Summary: Internet sales was good. Finance lady is shady. Operationally, they don't know what the xxxx they are doing and post-sales customer service is not even an afterthought. This reminded me of a time about 8 years ago where I bought a used 350 Z and the sales person and manager offered me $6,000 on my trade in, which blue book'd for $14,000 as a trade-in or $15,500 to a private party. I walked away without saying a word and they called me the next day to offer $11,000 on my trade in. I told them no, thanks. They called again a day later offering what it was worth. The dealership? Larry Miller Nissan. I should have learned the first time around. There, I'm done. If I can help one person by sharing my experience, I'll be happy. Cheers. More

Propped Up Used Cars Bought a used 2006 F250 at their big sales event. Was repeatedly told how they just rebuilt the entire engine to a tune of $4,000. They were very pr Bought a used 2006 F250 at their big sales event. Was repeatedly told how they just rebuilt the entire engine to a tune of $4,000. They were very proud of their work. Drove the truck home to find a massive oil leak, and they broke parts off the engine during the detailing process while we were signing our paperwork. Had to tow the truck back to their shop. The repair to 1 week to fix. The service agreement states they found 87 other various broken parts and fixed them, though they didn't fix the parts they broke while detailing the truck. How were there 87 other broken parts when they just rebuilt the engine?!? Drove it home to find a large coolant leak. Towed back to the shop. All in, the first two weeks with the truck and I had it at home for a few hours each night. Great way to start off. Found more broken parts on the truck and the arrogant service manager tells me they were noted on the original inspection and were not broken recently. I HAVE PHOTOS PROVING OTHERWISE. Had the very impatient service desk attendant print out the original inspection. Definitely did not note the broken parts I listed. If you like your vehicle to run properly for many years, please do not let these guys touch your vehicle. More

Bait and Switch Attempt Josh/Sales Manager called and left me a message stating he had a new truck on their lot with the options I wanted. I was on vacation and dropped every Josh/Sales Manager called and left me a message stating he had a new truck on their lot with the options I wanted. I was on vacation and dropped everything for a 2+ hour drive to this dealership only to find out they never had this vehicle. Upon arrival, Josh handed me off to a Salesperson and never came over to explain why he left the message or to apologize. The day after, I received an email from the General Manager asking about my experience. I responded back with my horrible visit. He too, never responded. Today (9 days later), a female Salesperson called asking if I am still looking for a truck. Really! I told her about the Sales Manager and General Manager and asked that they never contact me again. Here's the transcript of Josh's message. Hey, Scott. This is Josh with Larry Miller Ford one of the sales managers here. I got the information it looks like you're looking to get into an f 350 Lariat obviously in the ruby red give me a call back as soon as you get this. I actually do have that truck sitting on my lot. Best number to get a hold of me at 720-481-2485 once again Josh here with Larry Miller Ford. Give me a call back at your earliest convenience 720-481-2485. Thanks hope you having a great day. More

Poor Communication and new customer management I have been working with this dealership to order a new Mustang. It has been a painful experience. I'm still working with them and I will update my I have been working with this dealership to order a new Mustang. It has been a painful experience. I'm still working with them and I will update my post if I get them to sell me a car. They seem to have more business than they can handle More