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Larry H. Miller Ford Lakewood

Lakewood, CO

3.9
998 Reviews

11595 W. 6th Avenue

Lakewood, CO

80215

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Showing 998 reviews

May 16, 2018

Good serivice! Everyone was helpful and courteous, highly recommend! Went in for an oil change and tire rotation and all the word performed was good. Thank you. More

by DenverJoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
May 17, 2018 -

Larry H. Miller Ford Lakewood responded

Thank you so much for leaving us this kind review and recommendation! I am thrilled to hear that our service department was able to provide the best of experiences for you. Thank you for choosing to come and see us and if there is anything else you need, be sure to let us know. - Todd Hoskins, General Manager

May 10, 2018

Great service Super customer service representative help me get my truck serviced. And back on the road in no time. Jake Daniels was super nice and really helpful. More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Daniels
May 12, 2018 -

Larry H. Miller Ford Lakewood responded

Thank you for your great review, DB! We love having Jake on our staff and we are glad he helped get you taken care of. Come see us again soon! - Todd Hoskins, General Manager

April 02, 2018

Service? I bought my brand new car in November and there were a couple of cosmetic items that needed fixed. From my first visit to their service department the More

by Uggghhh
Recommend Dealer
No
Employees Worked With
N/A
Apr 03, 2018 -

Larry H. Miller Ford Lakewood responded

I’m disappointed to learn about your negative experience. I’m disappointed that we weren’t able to service your vehicle in a more efficient manner. We strive to get our customers back on the road as quickly as possible, and I’m sorry that you feel this wasn’t the case. We’d like to speak to you in the hopes that we can make this right. Please reach out to me at your earliest convenience via my phone number: (720) 789-7790. I hope to hear from you soon. - Todd Hoskins

April 01, 2018

Ron T I scheduled an oil change and tire rotation, after 2 1/2 hours they said my truck was ready.I'm a busy guy never had any problem before, so a couple d More

by pissed
Recommend Dealer
No
Employees Worked With
service
Apr 02, 2018 -

Larry H. Miller Ford Lakewood responded

I’m disappointed to learn about your negative experience, Ron. We understand that our customers time is extremely valuable, and I’m sorry to see that we weren’t able to complete your service within a reasonable window for you. We strive to complete our service to the exact specifications set my our customers, and I’m sorry you feel that we weren’t successful in our efforts. We’d like to speak to you in the hopes that we can make this right. Please reach out to me at your earliest convenience via my phone number: (720) 789-7790. I hope to hear from you soon. - Todd Hoskins

March 29, 2018

Service Nightmare I bought a new 2017 F350 King Ranch diesel from Larry Miller Ford Lakewood, CO approximately one year ago. After being a 30 year customer of Lakewood More

by Bbq Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean, service mgr
Mar 30, 2018 -

Larry H. Miller Ford Lakewood responded

I’m disappointed to learn about your negative experience, Bob. We strive to provide our customers with the stellar customer service that they deserve, and I’m sorry you feel that we’ve failed at this in your latest experience. I can assure you that we never want any of our customers to feel like an inconvenience, and feel badly that this is how your latest interaction has left you feeling. We’d like the chance to make this right. Please reach out to me at your earliest convenience via my phone number: (720) 789-7790. I hope to hear from you soon. - Todd Hoskins

March 11, 2018

Purchased new Escape Great staff, easy to work with, clean, loved the gong, great deal for my Jeep, great deal on the Escape. Thanks! Will recommend to others! More

by Sschil7470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Harrell Todd
Mar 12, 2018 -

Larry H. Miller Ford Lakewood responded

Thank you for sharing your experience with us! I'm thrilled that our staff was able to take such great care of you, and get you a great deal on your Jeep and Ford Escape. Congratulations on your two new cars! We appreciate your business and look forward to working with you again in the future. - Todd Hoskins, General Manager

March 01, 2018

Service experience It was the first time in a long time that I pulled into any dealer's service bay and felt the service advisor being genuinely interested in taking car More

by Karl Lueders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 02, 2018 -

Larry H. Miller Ford Lakewood responded

Thank you for leaving us the awesome review, Karl! I'm glad that we were able to take such great care of you during your recent service visit. We do our best to go the extra mile for our awesome customers, and I'm glad that we were able to do that for you. Logan will be happy to here your kind words of praise. Please let us know if there's anything more we can do for you moving forward. We're excited to work with you again in the future! - Todd Hoskins, General Manager

February 27, 2018

Excellent service Service advisor Charles Osburn was a great help with my service. Charles was very knowledgeable and helpful with solving my problem. The service was More

by happynewcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Osburn
Feb 28, 2018 -

Larry H. Miller Ford Lakewood responded

Thank you for providing us with an excellent rating and review. I'm thrilled that Charles was able to be helpful, knowledgable, and efficient, and get you back on the road as quickly as possible. We appreciate your business, and look forward to your next visit! - Todd Hoskins, General Manager

February 10, 2018

Service was great! Was recommended by friends and have not been disappointed so far with service visits for both of my vehicles. Next vehicle I will consider buying at y More

by Christopher Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stevi
Feb 12, 2018 -

Larry H. Miller Ford Lakewood responded

Christopher, we appreciate you taking the time to share your testimonial with us. I'm pleased that your friends recommended us, and that we were able to exceed your expectations. If you have any questions about buying a vehicle from us, please don't hesitate to ask. We look forward to servicing your vehicle again in the future. - Todd Hoskins, General Manager

February 09, 2018

Customer service Jake was great! Went above and beyond to get everything taken care of in the time he said it would take. I’ll ask for him next time. More

by Traci B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake in Service
Feb 12, 2018 -

Larry H. Miller Ford Lakewood responded

Thanks for leaving us the incredible review, Traci! I'm glad that Jake was able to take such great care of you. He'll be thrilled that you enjoyed working with him! We do everything we can to go above and beyond the call of duty for our incredible customers. We appreciate your business, and can't wait to work with you again in the future. - Todd Hoskins, General Manager

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