Larry H. Miller Ford Lakewood

Emergency brake repair Oz was super. I was from TX traveling. Got me in and out with front brakes replaced in 5 hours and service of my F350 Oz was super. I was from TX traveling. Got me in and out with front brakes replaced in 5 hours and service of my F350 More

Great Salesman : Ron Bouchard Ron was very knowledgable, courteous, friendly and caring and we loved the service we received from Ron as he went above and beyond for us. He found t Ron was very knowledgable, courteous, friendly and caring and we loved the service we received from Ron as he went above and beyond for us. He found the exact truck we wanted, More

Great It was a great visit and the service was seamless the people were nice and efficient. Overall I was very satisfied with this visit and service perfor It was a great visit and the service was seamless the people were nice and efficient. Overall I was very satisfied with this visit and service performed More

Service Center Ryan Doerr in the Service Department was very thurough and friendly!! Great service! I would recommend them entirely to anyone needing services done t Ryan Doerr in the Service Department was very thurough and friendly!! Great service! I would recommend them entirely to anyone needing services done to their vehicle. More

Completely disorganized service dept I left this dealership confused and amazed at their incompetence. I scheduled service online for Recall work on a 2015 Transit Connect. I arrived I left this dealership confused and amazed at their incompetence. I scheduled service online for Recall work on a 2015 Transit Connect. I arrived on time and told them they could change the oil as well - if they had time. Four hours later, they called to tell me the oil change had been completed, but they didn't have time to do the Recall work. They asked if I would return at 730 am the next day to do the 2 hours of Recall work. I told them I would and arrived 10 mins early. I waited for 2.5 hours at the dealership before asking the service representative for a status update. He informed me that they hadn't started any work and were doing work on other cars instead. I told him I couldn't continue to wait and would need a loaner car. He said he would be right back with an answer. 20 mins later, I went to look for him, and he was in the back service area - he saw me and just turned his back and walked away. Then, I found the Manager of the Service Dept and told him I needed a loaner because they hadn't started working on the car I'd brought in 3 hrs ago. He told me there wasn't anything he could do because they were out of cars. At that point, I asked for the keys to my cars so I could leave. Its embarrassing that a huge company like Larry Miller would have such a poorly run service center. Be better. More

Larry’s Truck They were Very busy But took care of my needs Asap Everything was handled as requested They were very concerned about how long it was taking But y They were Very busy But took care of my needs Asap Everything was handled as requested They were very concerned about how long it was taking But your waiting area was a great place to conduct other business as needed More

Ford Edge purchase We had a great new car purchase at Larry H Miller Ford. Our sales representative Robert Fiorentino was the best. I would be happy to buy a car from h We had a great new car purchase at Larry H Miller Ford. Our sales representative Robert Fiorentino was the best. I would be happy to buy a car from him again. More

Always good service and a special deal for being a regular c Great service. My service guy in back is GOOD. PLUS Brandon that I talk with always explains what is going on and helps me understand the services Great service. My service guy in back is GOOD. PLUS Brandon that I talk with always explains what is going on and helps me understand the services needed. He gets me a deal to go along with the service required to help ease the cost associated with the service. More

Car Wouldn't start after a Maintenance Appointment I had prepaid and signed up for the maintenance oil changes, etc. for my 2013 Ford Explorer, which included tire rotation. On one of my appointments, I had prepaid and signed up for the maintenance oil changes, etc. for my 2013 Ford Explorer, which included tire rotation. On one of my appointments, they charged me for tire rotation. On my last visit, because I won't be going back, they supposedly changed my oil, did the 12 point (or whatever) inspection etc. on my vehicle. However, on the very next day my car wouldn't start because my battery cables were so corroded that it wouldn't charge the battery. If in fact LHM did my oil change and 12 point inspection, they would have noticed it, I would hope they would have made me aware. I hope things have changed at LHM so others don't pay for services not rendered. More

Staff was courteous and very helpful. Salesman knew the vehicle I was interested in very well. It made making choices between various options much easier. Larry Miller Ford made me comfort Salesman knew the vehicle I was interested in very well. It made making choices between various options much easier. Larry Miller Ford made me comfortable while waiting on financial matters. More