Larry H. Miller Ford Lakewood

We called on a 2022 Shelby GT500 that was listed at Larry H Miller Ford Lakewood Colorado. We had a deal in place and they sent the buyers order to me to send to my credit union as we are already approved f H Miller Ford Lakewood Colorado. We had a deal in place and they sent the buyers order to me to send to my credit union as we are already approved for our own financing. Our credit union placed a deposit of 1000 down on this Shelby to secure it. We dealt with salesman Momodou and the used car sales manager. We thought everything was great and on track for us to take ownership of this Shelby as we didn’t hear a word from this dealership. Then when I called today I found out that the dealership sold the car out from under us. Another salesman Hannah messaged me that she sold it to another customer. Do not under any circumstances give this dealership any sort of deposit they will not honor it. This is one of the worst dealerships we have ever dealt with, shop elsewhere More

Larry H. Miller Ford refuses to honor our warranty. They have given us the run around for months. Keep our car for days without even looking at it. And worst Miller Ford refuses to honor our warranty. They have given us the run around for months. Keep our car for days without even looking at it. And worst of all, they keep changing their story. I love my Ford, but I just don't trust this dealership anymore. Heartbroken over the whole thing. Buyer beware. More

Terrible Buying Experience - Used 2023 Ford Bronco Sport Outer Banks. Neither the salesperson or sales manager followed through with commitments made. Salesperson provided incorrect information many times Outer Banks. Neither the salesperson or sales manager followed through with commitments made. Salesperson provided incorrect information many times during the process. I made the agreement to purchase the vehicle on Tuesday 4/2/2024. They were unwilling to negotiate at all on the purchase price. The trade in value of my existing vehicle was ridiculous and an insult and I ended up selling it myself for 8 times the trade in value offered. I was offered one year of maintenance (oil changes) which is minimal in cost and should be included with every purchase anyway as man other dealers do. Was told the purchase would have reward points added to my FordPass account which ended up being incorrect. I asked if I paid a down payment that day if they would hold it for me to come back with the remainder of the payment later in the week. I was told they could not do this by the salesperson, but upon meeting with the finance manager, he said as long as all of the paperwork is completed and down payment made the vehicle is mine but I just could not take it until full payment was received. I found an outstanding recall on the vehicle that had not been performed (the dealer was not aware of this but should be since it is a Ford vehicle at a Ford dealership). It was also agreed upon that a couple of paint chips on the hood would be repaired along with a full tank of gas upon picking up the vehicle on Friday, 4/5/2024. Upon returning to the dealership on Friday with the remaining payment and to pick up the vehicle, none of these items were completed (recall, paint repair, full tank of gas). I inquired why these were not completed in the past three days since I purchased the vehicle and was not provided any explanation. They said I can set up appointments and bring it back for the work to be performed. Since I do not leave locally, I told them they will need to come pick up the vehicle and return it when completed. Was told they will check with the departments and get back with me on when this can occur. Finally on Monday, 4/15/2024, I had to call the salesperson to check on the status. The vehicle was picked up on Tuesday and returned on Wednesday. The paint repair was completed, but nothing more that what I could have done. All that was done was they dabbed on a little bit of touch up paint. With a professional paint shop repair I would have expected the repair to be where it was not noticeable, but that was not the case. Was told the recall work was completed and requested a copy of the service record paperwork for my files. To date I have not received this after many inquiries to the salesperson. Also, I never did receive a full tank of gas (only ½ tank was provided). There were also various missing items noted with the vehicle. The shelf for the cargo management system (which was advertised on the original window sticker), antennae, Owner’s Manual. Upon mentioning these missing items to the sales staff, I was told that the previous owner must have kept them. I originally inquired when looking at the vehicle about the origins of the vehicle and was told that the dealership used it as a loaner for their service department. I mentioned that if the previous owner kept the missing items, was not your dealership the previous owner. The salesperson then changed his story and said it was a trade in and he had it confused with a difference vehicle. I have never received any of the missing items and had to purchase them myself. My recommendation would be not to purchase any vehicle from this dealership (Larry H. Miller Ford in Lakewood Colorado) as they do not follow through with any commitments made and appear to not be knowledgeable in their vehicles and looking to just make a sale with no customer service. I have not used their service department yet and cannot comment on that department. More