Larry H. Miller Ford Lakewood

I have avoided ford vehicles for years, even though as a kid, my dad was sold on fords and so was his dad. I’ve owned three. I unfortunately found a used truck (not ford) at this dealership and went in to kid, my dad was sold on fords and so was his dad. I’ve owned three. I unfortunately found a used truck (not ford) at this dealership and went in to view and ultimately purchase. Of course, they want your business and were super accommodating and friendly. After the sale, however, I found I was missing paperwork and reached back to retrieve it. That is where this nightmare began. My sales associate would not call me back. The dealership promised twice to hand deliver to me at my address. It didn’t happen. I was promised twice for an overnight delivery via fedex to me. It didn’t happen. I left two messages with management. No return calls. Spoke three times to finance and they acted like they didn’t even know who I was. My sales person was Josh. No follow through at all. The Finance staff was Sergio and Chris. No follow through and ignored me. Gave me lip service. Manager was Mr. Bland. No follow through. Didn’t return my call. Team member Mike Martin. No follow through. And a sales member who promised to deliver to me at my house for the third time named Armando. No follow through. I know again why I walked away from fords. It was this same type of total disregard for the customer. It wasn’t the vehicles in any case. It was other items they did or didn’t do around the sale that kept me away. Avoid this dealership at ALL costs. Avoid ford period. More

I had the worst experience at this car service. Not only was the service itself subpar, but the customer service reps were incredibly rude and unprofessional. They seemed annoyed by basic questions Not only was the service itself subpar, but the customer service reps were incredibly rude and unprofessional. They seemed annoyed by basic questions and acted like I was an inconvenience. To make matters worse, the repairs took far longer than promised, and they didn’t even bother to provide updates. I left feeling frustrated and completely dissatisfied. If you value your time, money, and sanity, I recommend taking your car elsewhere. This place is a nightmare. More

cheated a senior citizen by claiming car had air conditioning when it did not , pathetic but like most dealerships conditioning when it did not , pathetic but like most dealerships More

They had no idea where my car was when it was supposed to be picked up for service. It took the entire day, but no one knew where my car was and it was never actually fixed. I thought this might be a one-off be picked up for service. It took the entire day, but no one knew where my car was and it was never actually fixed. I thought this might be a one-off problem, but talking to a friend later, the exact same thing happened to them. More