Larry H. Miller Ford Lakewood
Lakewood, CO
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Emily was very helpful! She made sure that I got the car I wanted and was thorough with information about the car. Very knowledgeable. She made sure that I got the car I wanted and was thorough with information about the car. Very knowledgeable. More
I purchased a used F150 in december of 2021 from this dealership. Throughout the buying process I was minimized and little was explained to me which I felt was due to my age. I was happy with the truck u dealership. Throughout the buying process I was minimized and little was explained to me which I felt was due to my age. I was happy with the truck until 10 miles after the 4000 mile warranty expired. At this time, both the check engine light and battery light came on. When taking it to a dealership closer to me they found a plethora of problems that likely existed before purchasing including a leaking oil pan, faulty solenoid and a extremely loose wheel bearing. The fact that these issues came up just after passing the warranty was frustrating enough as many were likely intact when the vehicle was purchased and almost seemed planned that none were revealed until the warranty was expired. When talking to the dealership about having these issues fixed due to just having run over the warranty and the scale of the problems I was given no help and told that I would have to pay full price. The service department over the phone was fairly rude in my questions about how this many issues could develop in a 2 month period. Given that I paid for an expensive car with few miles it felt as though I was tricked throughout the buying process and met with hostility when trying to have the issues fixed. I will not be returning to this dealership for service or purchases of future vehicles and would never recommended it to any one. More
Ed, the guy who sold me my car, was amazing. The service department? It leaves a lot to be desired. Gal with the long nails made it seem like it was an inconvenience for me to show up and no one The service department? It leaves a lot to be desired. Gal with the long nails made it seem like it was an inconvenience for me to show up and no one had any record of my service. I had to show them my call log and show her that I actually did get a phone call from them. More
The service I had with Jason what is excellent and he was very knowledgeable and caring of the purchase of my new vehicle. I would refer him to someone else looking for a new vehicle. very knowledgeable and caring of the purchase of my new vehicle. I would refer him to someone else looking for a new vehicle. More