Larry H. Miller Ford Lakewood
Lakewood, CO
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Bought a 2018 F-150 in December. To date have had to replace the alternator, the timing cover gasket and the bearings. Have had the car in the shop more then able to actually use To date have had to replace the alternator, the timing cover gasket and the bearings. Have had the car in the shop more then able to actually use it and over $3000 in repairs. Now the check engine light is on again and being told that requires a new solenoid and cam phasers- but dealership doesn't have the parts and cannot confirm when parts might be available. Reached out repeatedly trying to resolve and the answer is "well it's outside our warranty for a used car, so can't help you". Disgraceful behavior to sell this car with all of these issues and then fall back on the warranty over by less than 1000 miles. Have offered to trade in for what we paid for it plus the repairs and then buy a new car from the dealership and no response from the dealership. Have opened a case with Ford to try to resolve but very upset that we paid a premium price for this truck and now cannot drive it. More
Just purchased a 2022 F150 from Larry Miller ford in Lakewood Colorado, what a great experience! Expedited me thru the process, my sales Rep Ralph C. Was awesome, made the purchase painless! Thanks Ralp Lakewood Colorado, what a great experience! Expedited me thru the process, my sales Rep Ralph C. Was awesome, made the purchase painless! Thanks Ralph and thanks Larry Miller! Brian More
The Customer Service Manager, Sales Manager. Sales Rep and Finance Manager were all professional in their communication and customer service. Sales Rep and Finance Manager were all professional in their communication and customer service. More
Honest and direct. Easy and quick on issues. Very helpful. Great communications. Skilled and helpful staff explaining details of the Mustang Mach E and sitting with us Easy and quick on issues. Very helpful. Great communications. Skilled and helpful staff explaining details of the Mustang Mach E and sitting with us at the wheel with an in-service on the car’s many and robust features many of which were new to my wife and I. Could not be more pleased with the entire dealership experience. I appreciated the efficiency of resolving all questions over the phone. 100% recommendation. More
Great customer service! As soon we arrived to the dealer, the help was offered and the total time spend in there was less than expected! which this was great! All questions As soon we arrived to the dealer, the help was offered and the total time spend in there was less than expected! which this was great! All questions were answered and I was satisfied with the service! More
From the moment we arrived, we were greeted with very nice professional people. Randall was our sales person and he took all the time I needed, to understand how buying a vehicle works. nice professional people. Randall was our sales person and he took all the time I needed, to understand how buying a vehicle works. More