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Larry H. Miller Ford Draper

Draper, UT

Overview
Reviews
Vehicles
4.3
868 Reviews
Call Dealership (801) 742-5237

11442 S. Lone Peak Parkway

Draper, UT

84020

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Showing 868 reviews

April 22, 2024

I am very unhappy with the service provided on Friday. I was told the vehicle would be there for at least half of the day, maybe even a full day. Yet the vehicle was delivered less than 3 hours after pick More

by Demitry Zinchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Brian Hanna, General Manager, (801) 513-6914

April 21, 2024

Very pleased with my purchase transaction. They offered me more than I asked for on my trade...top that! More

by fehansonut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Erickson, Brian Hanna
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April 20, 2024

Everyone there treated us with great kindness and respect. Tony Hilder was especially patient and helpful in answering our questions. More

by Grundvigs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Erickson, Brian Hanna
Report | Print
April 20, 2024

Dealership is clean. Employees are very friendly. Service was fast. Waiting area has TV's with your service on it so you can get up to the minute updates. Loved it. I wil More

by Kadeecooper87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
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April 19, 2024

My vehicle was done in a timely manner and was offered a much need service.. I appreciate the offer and the excellent job was that was done. More

by pennyque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimia and samual, Garrett Erickson, Brian Hanna
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Apr 19, 2024 -

pennyque responded

Great job

April 19, 2024

6 weeks still no fix for seat, LHM made it worse and did not resolve issue More

by Mountainhobbler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew and Rhett
Report | Print
Apr 27, 2024 -

Larry H. Miller Ford Draper responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

April 19, 2024

Always a great help and great experience when visiting this location everyone is friendly my advisor was awesome More

by lynn.groves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Storrs, Richard Gatt , Garrett Erickson, Brian Hanna
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April 18, 2024

They provide excellent service and customer support! They have been providing fleet service my our company for over 10 years. More

by rcmellor
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Wilcox
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April 18, 2024

Miscommunicated on actions to be taken. Once home, I saw a big footprint of oil on my mat, which has just been MissMiscommunicated on actions to be taken. Once home, I saw a big footprint o More

by Luana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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April 18, 2024

They have forgotten about the little guy. And made me arrive and still car wasn’t finished. More

by Stephen Shoemaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only worked with cliff.
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Apr 27, 2024 -

Larry H. Miller Ford Draper responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further.

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