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Larry H. Miller Ford Draper
Draper, UT
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2024
I wouldn't buy a vehicle from this place again to save my life. Worst, most lazy, unhelpful the second you drive away, dealership ive bought from in 45 years. I have bought from LHM Toyota, GEEAT, LHM Merced life. Worst, most lazy, unhelpful the second you drive away, dealership ive bought from in 45 years. I have bought from LHM Toyota, GEEAT, LHM Mercedes, GREAT, but LHM Ford... HORRIBLE after horrible. first they fired my salesman in middle of my purchase, the new guy did zero to help, they ordered custom parts that weren't right, they wouldn't install as agreed in sale, they couldn't be bothered to teach me the features, because my salesman was paid and gone I assume, Now they want me to drive to the dealership next week so the "Fleet" manger can show me how to use my Ford App to start the truck remote. Yes Im almost 6o, yes it should be simple, but for 80,000 you'd think they could humor me and put someone on the phone to help, not tell me to "Drive to them" and speak to the Fleet manager. You telling me no one else with 100 employees knows how to walk me through this on the phone? And I still have my 900 dollar fender in a box in my garage because the rejigged on painting and installing them and wouldn't even take them back in the unopened box. Hope I live another 30 and buy about 30 more trucks like I do 1 a year, none will ever again be from LHM Group! Ken Forrest, Draper Utah, Go somewhere else is my Advice. More
by ken forrest
Employees Worked With
Sales rep, horrible, he was fired, manager, horrible, no help after deal, service manager, horrible, if I had been his buddy 3 different options would have been offered, instead I was told to pound sand., Garrett Erickson, Brian Hanna
January 06, 2024
Excellent quick service. They kept me updated throughout the day.. They offered an Uber to pick me up after the service. I purchased 3 oil change contract. Which is Great dea They kept me updated throughout the day.. They offered an Uber to pick me up after the service. I purchased 3 oil change contract. Which is Great deal. Thank you!! More
by dave5568h
Employees Worked With
Jeremiah
January 05, 2024
Wouldn’t take my car anywhere else. They are awesome! Kevin Price my service advisor is the best in the business. Amazing communication and world class service. They are awesome! Kevin Price my service advisor is the best in the business. Amazing communication and world class service. More
by Nathanswilliams
Employees Worked With
Kevin Price, Garrett Erickson, Brian Hanna
January 04, 2024
Paid for a maintenance plan with my brand new F150. Take my truck in for all my oil changes. Engines started making a clanking noise on startup. Apparently there was a reprogramming/warranty work that Take my truck in for all my oil changes. Engines started making a clanking noise on startup. Apparently there was a reprogramming/warranty work that could have been done to prevent this that they never made me aware of, but by the time the problem started it was too late. Now my cam phasers need to be replaced at my cost. If you’re expecting them to tell you when there is warranty work that needs to be done, they won’t. I’ll never be scammed into paying for the over priced maintenance plan again. Probably won’t ever buy a Ford again with all the problems I’ve had with my brand new truck. More
by Steve
Employees Worked With
Garrett Erickson, Brian Hanna
January 03, 2024
I received an alert on my app saying it was time for an oil change. I called this morning at 7:30am and they were able to get me in after work at 5pm. It was fast and smooth. Great job! oil change. I called this morning at 7:30am and they were able to get me in after work at 5pm. It was fast and smooth. Great job! More
by Juicebox9erfan
Employees Worked With
No name
January 03, 2024
Dropped off the car and Dean kept us in the loop on what was going on with it. Resolved our issues quickly and we picked up the car a few hours after we dropped it off. was going on with it. Resolved our issues quickly and we picked up the car a few hours after we dropped it off. More
by Larry
Employees Worked With
Dean
