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Larry H. Miller Ford Draper
Draper, UT
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 22, 2024
Austin was great! He was professional, efficient and very helpful. When I returned to pick up my truck Austin was away from the desk so Mario jumped in and took care He was professional, efficient and very helpful. When I returned to pick up my truck Austin was away from the desk so Mario jumped in and took care of us. Great experience today. Thank you! More
by ted.varner62
Employees Worked With
Austin ( Service Advisor ) and Mario ( Service Advisor )
March 21, 2024
I had a fantastic experience getting my oil changed and tires rotated on my dually truck. The person I worked with was incredibly friendly, informative and helpful. tires rotated on my dually truck. The person I worked with was incredibly friendly, informative and helpful. More
by mlindstrom2010
Employees Worked With
Service Guy
March 20, 2024
Reliable and friendly. Best experience I’ve dealt with counting other locations. I have all the work and routine maintenance for my F-150 Ecoboost done at this location. Best experience I’ve dealt with counting other locations. I have all the work and routine maintenance for my F-150 Ecoboost done at this location. More
by Cdbills
Employees Worked With
Brian Hanna
March 15, 2024
My experience at LHM Ford has been FAR from satisfactory. Good service and caring about the customer is NOT at this location. LHM Ford in Draper. If you’re not a man in a truck, then the service advisors Good service and caring about the customer is NOT at this location. LHM Ford in Draper. If you’re not a man in a truck, then the service advisors don’t care! I purchased a new SUV from them last year and trying to get a service advisor on the phone to hear any updates on the servicing is impossible! Let alone waiting all day to hear what the problem is with your car and telling the receptionist you’ve tried to get ahold of your advisor because you need a car to get home and the receptionist saying the rep doesn’t have voicemail and she’ll give him the message. And No return call! I had to call several times to se if I could talk to someone else and I was out on hold for 20 minutes…. I feel like they didn’t even take my car apart to check what the problem was. The rep finally called back at 4:30pm saying they didn’t fix it and they’d need it over night but could offer me a loaner car. My story goes on and on, and as of today my brand new 2023 car is still not fixed and the Rep hasn’t even called back to check in and follow up on what needs to happen with my car being fixed. I’m so unhappy with the service and I’m ready to take it to Ken Garff Ford. Ridiculous! More
by Unhappy Customer
Employees Worked With
Won’t name names unless I’m personally asked by management
March 15, 2024
Warranty 13N02 inspection, all was good. Stated inspection was done and inspection sheet would be provided but I never was given a copy of this report. Thank You. Stated inspection was done and inspection sheet would be provided but I never was given a copy of this report. Thank You. More
by Dan
Employees Worked With
Kevin Price
