Larry H. Miller Downtown Honda Spokane

This is now Findlay Honda Spokane. This review if for their service department, not their sales. I got an oil change here and they did not correctly replace my engine splash shield, ca This review if for their service department, not their sales. I got an oil change here and they did not correctly replace my engine splash shield, causing it to come loose and scrape on the ground. This forced me to cancel a day trip I had planned to Tri-Cities for my grandpa's funeral 40 minutes into my drive. I took it back in as soon as I could, and I was charged to fix it, despite the problem being caused by their lack of follow through. I was quoted 'an hour' for it to be fixed, so I took an Uber home. I waited for 3 hours for my oil change so I did not trust their judgement that it was only going to be one hour, and it was a workday. I was home for 3 minutes before they called and said it was fixed and I could come back. I wasted $60 here today to waste my time and to re-pay for work they messed up, including the Uber there and back, although they have complimentary Uber and Lyft rides that I was never offered. If they have any customer service they will reimburse me for the money I wasted today at their facility. More

If I could rate this dealership lower, I would. I know this is my experience, but staff was very rude and dismissive. Especially a supervisor named Brian. He seemed to not care about customer servi I know this is my experience, but staff was very rude and dismissive. Especially a supervisor named Brian. He seemed to not care about customer service at all. Never will I get back there. More

Could not have been worse. They damaged my car. I flew across the country on a Saturday to pick it up and they would not leave it outside for me to pick up even though it was a They damaged my car. I flew across the country on a Saturday to pick it up and they would not leave it outside for me to pick up even though it was all warranty. Awful awful awful. They wanted me to wait until the following week to pick up. More

The sales people are extremely excellent on finding a good reliable car. And what I wanted And the cost of the vehicle good reliable car. And what I wanted And the cost of the vehicle More

Experience was very good. Very helpful people., walked us through the process and very accommodating. Very helpful people., walked us through the process and very accommodating. More

Although short staffed, they did try to ensure you are in good hands until you were helped by a sales person. Can't argue that. Sales went fine and got what I wanted specifically even if it took waiting a co good hands until you were helped by a sales person. Can't argue that. Sales went fine and got what I wanted specifically even if it took waiting a couple of days. Totally worth it. If you need a new vehicle, Bill is your guy. -Chris I. More

Had such a stress free experience. I love my new car and am so grateful to work with Bill again after 8years. I love my new car and am so grateful to work with Bill again after 8years. More

The dealership was very nice. They even gave me a loaner while my car was being repaired. The only problem I had is, I felt like this should’ve been covered under warranty altho They even gave me a loaner while my car was being repaired. The only problem I had is, I felt like this should’ve been covered under warranty although they did help me with the payment. It still should’ve been a warranty issue as my warranty only expired 2000 miles and I had been taken it in for this issue for sometime and it was misdiagnosed or not diagnosed Again, the people were great ! And the part came in six months sooner than expected yay More