Larry H. Miller Dodge Ram Peoria

Luis Becerra is a horrible employee My husband and I purchased a dodge charger from your dealership on 7/2. On 7/6 we were contacted by Luis Becerra stating we owed an additional 671.00 My husband and I purchased a dodge charger from your dealership on 7/2. On 7/6 we were contacted by Luis Becerra stating we owed an additional 671.00. He said to my husband "your payoff is more than what we thought" my husband misunderstood him thinking that he meant you guys owed us money and my husband said "so that is a good thing right? " and Luis laughed and said "yeah its a good thing ...you owe US" my husband said excuse me what did you say and Luis tried to ignore him. My husband asked again what did you say and he said you owe us 671.00. My husband told him we did not have the extra funds and that we were already paying 250/more a month for this vehicle. Luis said "will you be putting that on debit or credit" my husband said you guys will have to meet me somewhere in the middle and he said "no the best we can do is a 100 credit so you only have to pay 571" My husband said he would call him back. I called him back a couple hours later stating we were not able to pay the difference and Luis said very rudely "that's fine it will just be sent to collections." I said collections for what? Luis said "the 671 will go to collections and report to both you and your husbands credit bureau reporting" I said we can bring the car back, he said no you signed a contract. He proceeded to raise his voice and tell me that we were not keeping up our end of the contract and that we needed to pay that 671 now and that bringing the car back was not an option at all. He told us we were not allowed to bring the car back. Once he said that I asked for the general manager, Luis said very arrogantly "I am the general manager- I'm the top of the food chain " At that point I asked for his first and last name and said I would call back to speak with someone else. Later that day on 7/6 I called back and requested to speak to you, the rep said ok and that you were available, then shortly came back on the line stating that I could speak with Luis....I told the rep I did not want to speak with him and the rep said ..."why, you don't like Luis?" I did not respond and asked for you again, the rep placed me on hold and said he was informed you had just left for the day and that the only person I could speak to was Luis. I am hoping this is the right email for you because I am highly disgusted with the way Luis handled this entire situation. He was condescending, rude, arrogant, etc. In fact, once I found out his full name I googled him and you might want to do the same. It looks like we are not the only people that feel this way about him. We have bought 3 cars from Larry Miller but will never go back because of how badly we were treated. I took the time to write to you to see what you can do about this before I run to social media. When I had told Luis this was the most horrible experience ive ever had with a dealership he said "ohwell" I said ok so it doesn't bother you that I will be telling my friends and family to never step foot in a Larry Miller? he said "nope doesn't affect me". You really need to consider who you are employing and think about whether or not they are benefiting your company or hindering it. Just do a quick google search and see how he has treated others. More

Great Buying Experience Going into Dodge my wife and i knew what budget we wanted to stay in, we were able to share that with Ryan and he was very diligent in helping us stay Going into Dodge my wife and i knew what budget we wanted to stay in, we were able to share that with Ryan and he was very diligent in helping us stay within our budget. we returned the next day and purchased our second car with Dodge that week, we were very certain on the price we wanted and Ryan did everything he could to help us get there. overall it was a good experience. More

Great Bying Experience AJ made everything very easy and had our best interest in mind. They came back with a good offer which really limited the need for much negotiation. AJ made everything very easy and had our best interest in mind. They came back with a good offer which really limited the need for much negotiation. More

Durango RT "Hemi" It was easy and felt very comfortable, I enjoyed seeing all the Dodge Challengers it felt like I went back in time to when I had all my 70 & 72 Dodge It was easy and felt very comfortable, I enjoyed seeing all the Dodge Challengers it felt like I went back in time to when I had all my 70 & 72 Dodge Challenger along with all my 68 - 70 Road Runners More

Mark Tudor was very helpful and courteous As much as I dislike buying a car from dealerships, I must admit that I had an extremely good and fun experience. Mark Tudor was very courteous and As much as I dislike buying a car from dealerships, I must admit that I had an extremely good and fun experience. Mark Tudor was very courteous and professional throughout the whole experience. Ralph More

Challenger Everything was really easy, everyone was available to help me out if I had any questions. They're all a great team! I'll definitely go back if I ever Everything was really easy, everyone was available to help me out if I had any questions. They're all a great team! I'll definitely go back if I ever need another car. More

Hemi, Son Good people. Went in, got it done. Went home. Painless. Just how it should be. Friendly courteous staff. Even got a couple free gifts as well. Good people. Went in, got it done. Went home. Painless. Just how it should be. Friendly courteous staff. Even got a couple free gifts as well. More

2016 Challenger Friendly team and the representative Kelly was very direct and determined and great to deal with. I will be back for another car in the near future fo Friendly team and the representative Kelly was very direct and determined and great to deal with. I will be back for another car in the near future for sure. More

Ram 2500 Lois did a very nice job working with throughout this deal. My only detractor is the detail shop needs to put the Capitol D in detail. I found many sp Lois did a very nice job working with throughout this deal. My only detractor is the detail shop needs to put the Capitol D in detail. I found many spots of tree sap on the truck and a spot on the seat. Should of been caught by the detailer. I found a small dent in the bed that should of been caught and fixed prior to me finding it during delivery. More

Most painless car buying experience We have purchased several vehicles at Larry H Miller Dodge Peoria and every time has been fairly easy. This one was by far the most pleasant. Our sale We have purchased several vehicles at Larry H Miller Dodge Peoria and every time has been fairly easy. This one was by far the most pleasant. Our salesman, Joel Allemand was awesome and the Finance Manager, John Bishop, was great and very fast. More