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Larry H. Miller Dodge Ram Peoria

Peoria, AZ

Overview
Reviews
Vehicles
4.7
1,127 Reviews
Call Dealership (480) 865-3986

8665 W. Bell Road

Peoria, AZ

85382

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Showing 1,127 reviews

February 17, 2024

Great service and timely communication, service advisor Josh bird dogged me entire process , highly recommended More

by steveravenkamp
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joshua
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February 17, 2024

I was told 2 days they didn't even look at my car for 7! Then was told I had to wait on parts another 4 days! Then was told it would be another 4 days! Unacceptable More

by Marajadetn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Feb 25, 2024 -

Larry H. Miller Dodge Ram Peoria responded

I'm truly sorry to hear about the delays and the lack of communication regarding your car service. Clearly, we did not meet the standards of service and responsiveness that we strive for. I acknowledge how valuable your time is, and I would like to hear more about your visit. If we haven't connected by the time you find this response, please reach out to me directly so that we can discuss your experience and work toward a solution. - Marshall Clark, General Manager, (623) 223-8605

February 16, 2024

It was little difficult with using express lane due to long waits once I made appt. With Aaron all went well! Everyone always friendly and helpful all departments!! More

by Rgillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Witt
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February 15, 2024

Aaron Witt a Service Writer has been very very helpful every time we’ve had a question regarding my dart. It’s very upstanding upfront and let me know what’s going on so appreciate it he’s the best. More

by Tam.leblond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron witt
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February 13, 2024

Quality of work has been good in my past experiences but customer service is lacking. When I walk into the service office, the employees stare at me like I’m not supposed to be there and I have to initiate More

by Sandman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex was decent to work with
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Feb 25, 2024 -

Larry H. Miller Dodge Ram Peoria responded

Thank you for taking the time to provide feedback on your service experience. It’s great to hear that the quality of work met your expectations, but it’s clear we fell short in the customer service department. The atmosphere you described is not the welcoming environment we aim to provide, and I apologize for any discomfort caused. I'll address these issues with our team promptly. We value your patronage and want to ensure you feel fully supported and acknowledged from the moment you walk through our doors. If there’s anything still unresolved, please don't hesitate to contact me directly. Your satisfaction is our priority, and we’re committed to improving your experience with us. - Marshall Clark, General Manager, (623) 223-8605

February 13, 2024

They were professional at everything clean in and out they welcome me when I got there and there work hard to get me n to new car More

by Karlettsbegaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Worthen, Andrew Lara, Bruce Weiss, Marshall Clark
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February 12, 2024

The best part about this dealership is Joshua Seyfert. He goes above and beyond. He's been my advisor for several years. More

by sd8133
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Seyfert
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February 12, 2024

Friendly staff. Will be looking for another service center. This is second incise t I dropped off my truck and left for a couple of days then told they hadn’t got More

by mikehayes6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Feb 25, 2024 -

Larry H. Miller Dodge Ram Peoria responded

Mike, I appreciate you bringing this to our attention. It's great to hear that you found our staff friendly, but I'm sorry about the service delay you experienced. We understand that your time is valuable, and it seems we have missed the mark on delivering efficient service. If we have not discussed this personally by the time you find this response, please don’t hesitate to contact me directly. We are committed to making things right and hope to have the opportunity to regain your confidence. - Marshall Clark, General Manager, (623) 223-8605

February 11, 2024

Nick, who was are service rep was the best I have had. He listened to everything we had to say and took care of all our needs. 5-Star More

by joeeppinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Weiss, Marshall Clark
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February 11, 2024

The Service Writer Joshua was very helpful and informative. I’ve dealt with him in the past, and after going to another dealer I realized that Joshua is at the top of his game. Thanks Joshua for t More

by freshy2598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Seyfert
Report | Print
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