Larry H. Miller Dodge Ram Peoria

Just drove in from Chicago. When we were about 10 miles from our final destination the check engine light went on and the truck started to run very rough. It was about 1pm on a Saturday and I knew I needed from our final destination the check engine light went on and the truck started to run very rough. It was about 1pm on a Saturday and I knew I needed to find a Ram dealership quickly if I was going to be able to get my new truck with only 2500 miles on it in for service early in the week. I called Larry Miller Dodge/Ram and spoke to John. Made an appointment for 9am Monday morning. My biggest concern was that I was out of town and we knew no one in the area. This was our only means of transportation and now I had to leave it at a dealership for an undertrained amount of time. John was extremely helpful. He suggested we wait for about an hour to see if it was a quick fix or to at least know what was going to be involved in the repair. It turned out to be the computer and it was going to be fixed that day. John, knowing that I might need alternate transportation, had a loaner car set aside for our use in case we needed it. I have normally purchased premium vehicles in the past. A large part of that choice is due to the way they handle customer service. I must say that I normally don't add any comments on a survey but I felt I had to this time. I was so impressed with the buying experience in the Chicago area at Wickstrom Dodge/Ram and even more impressed with my first service experience in Glendale, Az at Larry Miller Dodge/ Ram. Arthur K Oldin More

Excellent service from Larry Miller Dodge. My scheduled oil change and tire rotation was completed in a timely manner and to my satisfaction. I would highly recommend their service. oil change and tire rotation was completed in a timely manner and to my satisfaction. I would highly recommend their service. More

Always great to visit the dealership, good energy and friendly people and the service is great - reliable and reasonable prices. Love the new look of the new building, reminds me of the days when i used friendly people and the service is great - reliable and reasonable prices. Love the new look of the new building, reminds me of the days when i used to go to Lund Cadillac... More

first time a this dealership was greeted and service done to my complete satisfaction. would gladly use this location for all my friends and relatives. great place to work the employees all way did anything to my complete satisfaction. would gladly use this location for all my friends and relatives. great place to work the employees all way did anything to be helpful. More

Prompt, friendly, professional service. Greeted upon arrival and shown an estimate of what the requested work would cost and the time involved. I feel confident that my vehicle is running at optimal pe arrival and shown an estimate of what the requested work would cost and the time involved. I feel confident that my vehicle is running at optimal performance. The new service department and waiting area is clean and has everything you would want in a top rated dealership. Thank you for a wonderful experience. More

We were very satisfied overall with Mike's attitude and service! Would like for them to take more pains with the car wash, like washing the wheels as part of the car wash. and service! Would like for them to take more pains with the car wash, like washing the wheels as part of the car wash. More

Josh was friendly, excellent and honest. I told him about a problem that I encountered on a previous visit to the dealership. He appoligized for the treament and dishonesty that I had received on my previous a problem that I encountered on a previous visit to the dealership. He appoligized for the treament and dishonesty that I had received on my previous visit. This time the service on my vehicle was carried out in a timely manner and the issues with the vehicle were addressed. I will recommend and exclusively deal with Josh Wotiyna in the future. Thank you, Bob Flamisch More

Josh was great at answering all our questions and keeping us up to date as to a what is being done and why and how long it was going to take. He was extremely friendly and we loved that. We have to bring our us up to date as to a what is being done and why and how long it was going to take. He was extremely friendly and we loved that. We have to bring our car back in next week for our brake service and we will be contacting Josh again because he was so very helpful. As for the wait time, it was nice to sit back and relax and watch tv to take our minds off of how long we had to wait.....thanks and keep up the great work! More

I had an appointment for 9:30 am and arrived 9:25 am. A service adviser approached right away and found out who my appointment was with John. He was busy with another customer and the man told me to wait service adviser approached right away and found out who my appointment was with John. He was busy with another customer and the man told me to wait it shouldn't be long. 10 minutes later the first guy returned and said he would start my paperwork since John was still busy. He then did all the routine walk around, mileage taken and checked the tires. While he was doing that another car pulled up behind me for an oil change. I overheard the driver tell the adviser he didn't have an appointment. The adviser told him no problem and completed his paperwork and took him inside before I even got inside. We then went inside to by John's desk where he still was busy with a customer. The other guy told me to sit down at another desk and John should be with me soon. Then he walked over to his desk sat down and started drinking his coffee. Finally at 9:45 John called me to his desk to begin. I informed John that I had an 11 am appointment and would need to leave in about an hour. He said hmmm it's going to be tight. I said well perhaps if my appointment had started on time it wouldn't be. He didn't respond to that remark just completed the paperwork and told me where to wait. I kept my eye on the guy with no appointment and he was done at 10:40am. My car wasn't brought up to the parking lot until 11:20. I feel that if I go to the trouble to make an appointment for an oil change and tire rotation that it shouldn't take 95 minutes to complete. The lack of urgency in your service department is quite disappointing. Several people in the waiting area were complaining about the wait time. Meanwhile your guys were wandering around drinking coffee and chatting with each other. Maybe more service guys are needed and less advisers. More

Dear Larry Miller this is third truck that I have bought from your salesman "Woody" in the last three and all three times Woody has been very true to his word about the terms/price of my trucks. I have been from your salesman "Woody" in the last three and all three times Woody has been very true to his word about the terms/price of my trucks. I have been very happy will all three of my trucks Thank you, Mr. Campbell More