Larry H. Miller Dodge Ram Avondale

great service Great at everything answered all my questions and was clear about everything. I was stunned at how well they made it fast and simple. Excellent Great at everything answered all my questions and was clear about everything. I was stunned at how well they made it fast and simple. Excellent More

Nygil’s great! Nygil was a pleasure to do business with. His customer service was on par. The car price was good, we’re happy with our purchase. Nygil was a pleasure to do business with. His customer service was on par. The car price was good, we’re happy with our purchase. More

Purchase of a Dodge RAM Big Horn 1500 My husband and I Recently purchased a Dodge ram with the help of Thad Donaldson And the Internet sales team. Thad was so great my husband and I had a My husband and I Recently purchased a Dodge ram with the help of Thad Donaldson And the Internet sales team. Thad was so great my husband and I had a list of things we wanted for this new truck and Thad found a truck with all of them so we didn’t have to compromise on our wants. Not to mention, not only did we get everything we wanted , we got a good deal ! Financing was easy - I recommend prequalifying to save time. My husband and I both agreed that this process was by far the most pleasant in our car buying experience. After the sale was complete the car was washed , and filled up . Thad gave us a run through of all the features and also answered any questions we had. The customer wins here! If I ever need to purchase another vehicle for sure will be coming back to dodge ! More

Returning Customer Exceptional customer service. This is the second time coming to this dealership and me and my husband were never disappointed. The service departmen Exceptional customer service. This is the second time coming to this dealership and me and my husband were never disappointed. The service department was also exceptional with my first purchase and I expect nothing less with our new purchase More

Dodge Challenger What a great experience! Came in with a plan and what I wanted, the entire team was very accommodating and we made it happen! LH Miller Avondale treat What a great experience! Came in with a plan and what I wanted, the entire team was very accommodating and we made it happen! LH Miller Avondale treated me with respect and dignity. More

Bait and switch/false advertising I set up an appointment with Justin Horton to see a specific Ram truck that I was interested in. The truck was advertised with several aftermarket ac I set up an appointment with Justin Horton to see a specific Ram truck that I was interested in. The truck was advertised with several aftermarket accessories. I met Justin at the dealership and he took me around the side of the building where he had prepared the truck for a test drive. To my surprise, ALL of the aftermarket accessories had been removed and the truck had been returned to stock condition. I was obviously shocked and VERY unhappy about this discovery as the accessories were a huge selling point for me. Justin told me that the accessories were removed the previous day (the same day I scheduled the appointment). I was told there was a chance they could be reinstalled at an additional charge, hence this review's bait and switch/false advertising title. There was nothing on the dealership's website stating that the accessories were not included. In fact, some of the pictures on the website specifically singled out the accessories, so it's clear that they were intentionally trying to dupe customers. I demanded to speak with a manager, which is where Luis Acosta comes in. Luis came out and told me that the truck I wanted was actually being sold/transferred to a dealership in Tucson and that dealer did not want the accessories, meaning the truck I specifically went in to see was not even available! None of this was disclosed ahead of time, and I should have been notified before arriving at Avondale Dodge. It's pretty obvious that the the dealership's strategy was to get me in the door so they could try to sell me something else, considering what I went to see essentially didn't exist. The response of both employees (more specifically Luis Acosta) was "oh well there's nothing we can do" and no attempt was made to try to apologize or rectify the situation. I left Avondale Dodge baffled, misled, and downright irate. I've been to unprofessional car dealerships in the past but have never experienced anything like this. More

Cowboy took good care of my buying experience Cowboy Carl Holmes done a good.job of handling buying the Ram 2500. He didn’t think I was old enough to have a drivers license because I look so youn Cowboy Carl Holmes done a good.job of handling buying the Ram 2500. He didn’t think I was old enough to have a drivers license because I look so young for my age. Once we took a test drive I was sold. He gave me four waters because of heat. More

Great Service Great service. Nygil was exceptional to work with. Would highly Recommend Larry Miller Dodge Ram Avondale. My whole experience with this dealership wa Great service. Nygil was exceptional to work with. Would highly Recommend Larry Miller Dodge Ram Avondale. My whole experience with this dealership was my best car buying experience. More

RAM purchase Thus is the 3rd vehicle my husband and I have purchased in 4 years. The service is always great. Bob Mondello has been the epitome of what a good sal Thus is the 3rd vehicle my husband and I have purchased in 4 years. The service is always great. Bob Mondello has been the epitome of what a good sales men should be with each purchase. On our way home from the dealership I ended up with a flat tire due to a valve stem being to long. Bob went above and beyond to take care of the issue. I would highly recommend Larry Miller Avondale to anyone. More

Marc-incredible, Dealer-Always Awesome, Dodge -COMPLETE FAIL Marc Wasser was our salesman for our most recent purchase. He went above and beyond for us. The dealership was amazing too for the most part. We p Marc Wasser was our salesman for our most recent purchase. He went above and beyond for us. The dealership was amazing too for the most part. We purchased a 2019 Dodge Grand Caravan SE. Here's the kicker...this particular unit did NOT have Uconnect / Sirius / Or Bluetooth, despite being on the higher side for the pricetag. Apparently Dodge felt it was valid to go ahead and put a 6.5 inch touchscreen, DVD capability, even a hard drive in the stereo unit. They felt it was a good idea this time to include motors for the very back windows, they even added a back up camera to this year's models, BUT thought not to include what was generally standard on their vehicles up til now. Uconnect or bluetooth. Marc and his team worked extremely hard to help us through this shortcoming, working swiftly to find us an after market alternative at cost to the dealership and not us, and this was AFTER we drove off the lot, so definitely above and beyond. While I'm not at all happy with the alternative, because the module installed by the after market company sucks. I can't say enough good about the dealership and Marc for the sale, patient and accommodating. Will I recommend Larry H Miller as a dealership - HECK YES Will I recommend doing business with Marc Wasser - HECK YES Will I continue to be a loyal Dodge Customer (I've bought the Avenger, The Challenger and a RAM 1500 Quad Cab, and 3 Grand Caravans up til now) - Probably NOT. Good news is, Larry H Miller sells more than Dodge, so I'll definitely still do business with them! More