
Larry H. Miller Dodge Ram Avondale
Avondale, AZ
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1,773 Reviews of Larry H. Miller Dodge Ram Avondale
Horrible experience with the service department. They quoted for repairs to repair a back window leak that has known issues and quoted me for their tech to re-seal the back window. I worked with mop They quoted for repairs to repair a back window leak that has known issues and quoted me for their tech to re-seal the back window. I worked with mopar customer care to create a case number and they said they would cover half of the repair. I went to the dealer to arrange the repairs and at that point they told me they cannot re-seal the window as Mopar doesn’t authorize that and that their tech should not have quoted that repair. They told me to go to a glass shop and get it fixed. I am beyond frustrated that my truck sat there in the rain for a week leaking for them to just say they couldn’t do the fix they quoted me to do. Unreal More
My service advisor did not have any communication with me at all, after I reached out and never got any response. Did complete my services I had requested. at all, after I reached out and never got any response. Did complete my services I had requested. More
It’s always been a great experience to take my Ram 2500 to get the services done here. Donny always does a great job getting the inspection and service that is required for our truck in a timely manner. to get the services done here. Donny always does a great job getting the inspection and service that is required for our truck in a timely manner. More
Had a horrible experience. I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had sup I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had supposedly checked on the car. According to him the car started and no issues driving it. I had to get off work early, get on the rental I had to spend money on and drive straight to the dealership. Once I got there i asked to speak to the manager and he told me the same thing the service advisor had. I requested to go see the car together and of course the car didn’t turn on it was completely dead even though the service advisor had just told me he had checked on the car.(how did he check the car if it wasn’t turning on) At this point the tech had to come and jumpstart it and take it back in the shop I had to personally speak to the tech and explain what was going on with the car. According to the tech nobody had informed him what was wrong with the car. Tech told me he knew exactly what was wrong and found the issue. It was a very frustrating experience to the point I had to be the one calling to get updates, take a rental out just for them to tell me “nothing was wrong with my car”, and take time off work to go and tell them how to do their job. Horrible experience all around. I have call and left multiple voicemails to get ahold of Service manager Trent Beatty but I have got nothing back. More
I have been a customer at Avondale Dodge's service department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with se department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with several options and I choose 10:40 on the 28th of May. I also indicated in the app that I would be waiting for my vehicle. I arrived on time for my appointment. I wasn't acknowledged for over 15 min. I was then greeted by Mark after finding out my regular service manager Robert no longer worked there. Mark took my information and initiated the appointment. I told Mark that I would be waiting for my vehicle as I had also stated when I made the appointment. I waited in the lobby for 2 hrs. My vehicle never moved. I went and asked Mark what was doing on. He said they are busy and there are 2 cars still ahead of me. I told him that was unacceptable and asked for my keys. I then relayed my disappointment to the manager . Busy is good for any business, but when the business has an appointment schedule, that schedule needs to account for the capacity of work the service department is capable of handling. 2 hrs past initial appointment check in without any work being done is unacceptable. I lost 3 hours of work and will need to take more time off to get the work done some place else. More
Courteous people who listened to what we wanted. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. More