Larry H. Miller Chrysler Jeep Tucson - Service Center

Avoid this service location. Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the v Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the vehicle off. All down hill from there. Service Manager Taeylor Stevens worse communications ever experienced. Days went by without an update, until repeatedly reaching out after the 4th day of zero responses. 7 miles from the repair shop the TPM error light came back on. 15 miles from the repair shop the vehicle died in traffic. After several minutes, I was able to get the car started and scarcely made it home. Minutes after dropping $625 on the problems, the car is not functional or safe to drive. A Jeep Cherokee being repaired by the Jeep shop foreman, according to Taeylor - why? During our first conversation Taeylor asked for a list of recent repairs, to which I provided (I thought this was odd). The repairs were done by Firestone within 2 weeks of this service and included engine mounts, 4-tire replacement and wheel alignment. When the final bill was complete, these 3 recommendations were made from Larry H. Miller. When I asked Taeylor why they would recommend services I told him were done 2 weeks prior, he tap danced and then answered we just put them on the service tickets as recommended - how does that make sense?!?!? I sincerely believe zero work was done on my Jeep and this shop ripped me off. Will they refund the money, most likely not! If you want your money's worth DO NOT take your car here! More

Horrible experience on both customer service and vehicle service. My initial appointment was rescheduled less than and hour before my car was scheduled to be looked at. On two occasions I was told my vehicl service. My initial appointment was rescheduled less than and hour before my car was scheduled to be looked at. On two occasions I was told my vehicle was ready for pick up so I drove to the dealership (40 minutes from where I live) only to find out the vehicle was not ready. Spent an astronomical amount of money. I have since had another mechanic look over the services who believes that the car was misdiagnosed and the two of the three parts replaced were unnecessary. I have also made THREE attempts to contact the dealership (general manager, service manager, and service tech) to follow up with no response. More

My service was poor, but when I went to Joe Owens, the general manager things got done right and done fast. Super service recovery! general manager things got done right and done fast. Super service recovery! More

Hubby and I bought 2cars and extended warranties with cash! But that doesn’t protect you from damage done accidentally by service crew that try to cover it up with PAINT! Although we asked for small ja cash! But that doesn’t protect you from damage done accidentally by service crew that try to cover it up with PAINT! Although we asked for small jar of matching paint incase of ding in future, we weren’t given it, So, how does the painted damage match my cars color exactly? They are responsible and need to do right. Can’t believe their answer. Still hoping for correct actions. What say you Chrysler??? More

Incredibly kind and quick service when our car broke down while we were visiting from out of town! while we were visiting from out of town! More

Pretty good. In my experience, they've been a bit less attentive and perhaps less organized than other Larry H. Miller service departments. I'm getting extensiv In my experience, they've been a bit less attentive and perhaps less organized than other Larry H. Miller service departments. I'm getting extensive work done and I've had to initiate follow-up a few times. The staff is generally friendly when you're standing in front of them. More

Very nice people and right on top of work need but not pressured into unwanted work pressured into unwanted work More

Let me first start by saying that I have been a long-time customer of Larry H Miller. And have purchased several vehicles from this dealership and will continue to do so. Far too often people will make signi customer of Larry H Miller. And have purchased several vehicles from this dealership and will continue to do so. Far too often people will make significant efforts to express their complaints and show little effort in expressing their gratitude for the service provided. I recently brought my 2022 Jeep Grand Cherokee in for service and to have a concern looked at. My service advisor Josua Harris was more than helpful explaining what further measures were needed to investigate the issue. People like Mr. Harris is the reason I and others continue to look to Larry H Miller for our future vehicle needs. Thanks again for your support and service. Gerard L Logan More