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Larry H. Miller Chrysler Jeep Tucson

Tucson, AZ

4.5
444 Reviews
Larry H. Miller Chrysler Jeep Tucson is an established Tucson, AZ dealership that maintains a well stocked supply of Chrysler and Jeep vehicles in our new and pre-owned inventories. The sales representatives have the experience to find the perfect vehicle match for you, and our finance staff will provide competitive payment options for drivers from Tucson, Sierra Vista, Casa Grande, Casas Adobes, Catalina Foothills and Nogales, AZ. The entire buying experience is straightforward and no hassle here; come and visit us today at 7800 E 22nd St.
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7800 E 22nd St

Tucson, AZ

85710

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Showing 444 reviews

November 03, 2024

Great experience this is my first visit Taeylor helped guide me through this stressful time, Thank you Taeylor and the Larry H Miller team! More

by Jman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taeylor Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

Avoid this service location. Spent $625 for repair of TPM, Transmission & Parking Brake service lights. Service intake was seamless. The admin gave great advise how to drop the v More

by tstrong77433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taeylor Stevens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Larry H. Miller Chrysler Jeep Tucson responded

Thank you, Tim, for taking the time to provide such detailed feedback. We’re truly sorry to hear about the issues you experienced with your service visit and the subsequent challenges. It's disappointing that your visit did not meet expectations, and we take your concerns seriously as we strive to make every experience a positive one. If we have not connected by the time that you find this response, please reach out to me directly. I hope to hear from you soon. - Joe Owens, General Manager, (520) 258-6002

Nov 11, 2024 -

tstrong77433 responded

Joe - thank you for the response. The only actionable plan your service manager suggested was that I use my insurance to have the car towed back to your location for further evaluation. So the solution to blowing $625 at your service station was to spend more money? The car never stalled in traffic prior to your mechanics dealing with it. And the issued it was brought in for still exist. But your recovery solution is to spend more money so your team can fix their mistake? Hard pass! Business integrity suggests you extend an offer that doesn't cost your client more than it already has. A canned public response is not service recovery. If you're not going to refund the money, the least you could have done was get the vehicle back to your location at your own expense, since your team caused the issues at hand. Thank you for nothing Joe!

October 09, 2024

We had Mikey and it was the best experience with him ! ! Highly recommend! A + 5 star for the experience in this dealership. Straight forward and no hidden fees and not pushy to buy extra insurance or oth More

by Cdonigain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikey O'hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ayad Jafferi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Horrible experience on both customer service and vehicle service. My initial appointment was rescheduled less than and hour before my car was scheduled to be looked at. On two occasions I was told my vehicl More

by Megan B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas, Daniel
Oct 06, 2024 -

Larry H. Miller Chrysler Jeep Tucson responded

Megan, I’m very sorry to hear about your negative experience with both our service and communication. It sounds like we've fallen short of meeting your expectations, and I appreciate your effort in trying to reach out to us. I want to make sure we get this resolved for you, so if we haven’t already spoken by the time you find this response, please contact me directly. I look forward to hearing from you and straightening this out. - Joe Owens, General Manager, (520) 258-6002

August 29, 2024

My service was poor, but when I went to Joe Owens, the general manager things got done right and done fast. Super service recovery! More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Beatty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Taeylor Stevens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Larry H. Miller Chrysler Jeep Tucson responded

Alex, thank you for your feedback and for allowing us to make things right, I was happy to assist. If you need anything further, please feel free to reach out to me directly. I look forward to ensuring your future experiences with us are always great. - Joe Owens, General Manager, (520) 258-6002

June 15, 2024

Gerry does not keep promises Or return calls. Gerry may be the worst salesman. I have ever dealt with. Stay away More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerry Hamilton
Jun 19, 2024 -

Larry H. Miller Chrysler Jeep Tucson responded

Dan, thank you for taking the time to leave your feedback. I would appreciate the chance to speak with you about your experience. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Joe Owens, General Manager, (520) 258-6002

May 18, 2024

Joe always helps me with my needs. I am very thankful to see him at Jeep crystal store I will be buying here. More

by CCtreasures520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

I recently stopped in to look at a used Mercedes they had for sale and Joe and this team were great! Thanks LHM Chrysler Tucson. More

by OVMobileNotary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Joe helped me get our company car . Exactly what we needed and smoothly executed the purchase. More

by Edith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Top Notch! Brings knowledge and leadership to sales teams. No obstacles to big or too small for Joe. Highly recommend More

by vasquezv85
Recommend Dealer
Yes
Employees Worked With
1
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