Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Electrical Problem - Really Poor Service Need to post this review to update my previous reviews. Had my Dodge Journey for 6 months and had to bring in to the service due to a ridiculous probl Need to post this review to update my previous reviews. Had my Dodge Journey for 6 months and had to bring in to the service due to a ridiculous problem with the Rear DVD video system. I originally had worked directly with the Chrysler Executive team to set up the appointment, extra time needed to troubleshoot, rental car, etc. I was suppose to have a walk in - drive out (rental car) appointment when I showed up. Instead, I got the displeasure of dealing with Steve and Amber. Who made it clear from the beginning that customer service was something they never learned. Steve was almost rude about me being there, he didn't seem to have any clue about it even though I know for a fact the Chrysler Exec team personally called the service department and set up everything. After listening to Steve basically throw everyone under the bus including the service manager, the GM and Chrysler, we found out that it was this Amber that took the call and then proceeded to do absolutely nothing with the information. I mean nothing. So 3 hours later, I finally got a ride over to get the rental car. Of course that was after getting to deal with Amber - who has no business every speaking to a customer. She has zero clue about how to speak to people or deal with customers. Another 2 hours and I had a rental car. Finally. Only 5 hours sitting at the dealership while Steve looked at me like he didn't even know I was there. Again - zero customer service skills. So then I posted on Facebook about the experience and got a voicemail from the Service Manager saying he would call me as soon as he got back from his trip (he was just getting on a flight). And that the GM would call me also about my experience. Never heard from Seth until I called him. 2 days later. I gave him plenty of time to call. This was an ongoing theme during my 8 weeks that the car was in service. That is 8 weeks straight without having the car while I continued to make payments while driving a rental car that was half the price of what I was paying for. 8 weeks. I would have to always initiate contact with them. Rarely did they call me without me calling them. If they did, it would be for Steve to call and tell me everything was fine (4 times) because he seriously did not get the problem. Even though I could not have been more clear when I showed it to him personally when I brought the vehicle in. So eventually, I get a call from Chrysler saying they are going to buy the vehicle back. I would get every penny I spent from day one. I thought this was really great of them and very cool. Then I got to go the process of them buying the car back. For the most part it was OK but the people at Impartial Services were just nasty and rude. Then it turns out - the only money I don't get back? Guess who refused to refund the entire amount? Larry H Miller directly. Turns out he owns the extended warranty company TotalCare who even though Chrysler would of paid me back 100% for an extended Chrysler warranty, Total Care refused. Which really is Larry H Miller Dodge in Surprise refusing. Eventually I had to go back into the dealer to sign the final documents and while the girl that I signed them with was pleasant, she could not have cared less of what I went through, that my car was a lemon, they i had a bad experience. Nothing. Just didn't give a crap. Even commented several times that you are taking a huge risk when you buy a car because so many of them are junk. Seth was called in again to do a walk around on the vehicle and was clearly visibly annoyed with the lady and myself. I have no reason why but he was really rude and nasty that day. Explains a lot about how the customer service works in the service department since he runs it. Oh yeah - to this day - I have NEVER heard word one from the GM. If that doesn't speak volumes to you as a potential buyer, I don't know what will. Clearly he could care less about my experience. I hate blasting a Surprise business as I want them to thrive but I could never recommend Larry H Miller (the company) or Larry H Miller in Surprise to anyone. More

A service experience worth sharing My expectations were exceeded. Seth called to let me know my vehicle was ready only because it met his personal standards and he was absolutely corre My expectations were exceeded. Seth called to let me know my vehicle was ready only because it met his personal standards and he was absolutely correct and more. More

THE PERFECT CAR BUYING EXPERIENCE. I was totally impressed the minute I walked through the doors. I was greeted by a gentleman named Steven who was friendly and very helpful. He sat wit I was totally impressed the minute I walked through the doors. I was greeted by a gentleman named Steven who was friendly and very helpful. He sat with me and my husband and asked us what we were looking for and in no time he had a selection of cars to show us. I fell in love with the Jeep Cherokee Sport the moment I laid eyes on it and within minutes we were talking to Jeremy our Finace Manager who walked us through the process of our purchase. Both of these gentlemen were so helpful and knowledgable and I knew I was in good hands. I love my car so much and I am so pleased that I made this choice. I would highly recommend this dealership to all my friends and family....thank you Jeremy and Steven for all your help. More

Great Service Tom is the best, This is the only dealership I will work with from now on. Tom Rodriguez is fantastic, he lets me know what I need, and doesn't try to Tom is the best, This is the only dealership I will work with from now on. Tom Rodriguez is fantastic, he lets me know what I need, and doesn't try to sell me things I don't, he is the best, and should get a pay raise. Thank you Tom. More

No hard sale! Our salesman Ryan was friendly and informative....no hard sale which would have resulted in no sale. New truck had the additional items added and was Our salesman Ryan was friendly and informative....no hard sale which would have resulted in no sale. New truck had the additional items added and was ready on the day promised. All paperwork was completed quickly, an overall great experience. More

Awesome Everyone we worked with was very helpful and made our experience enjoyable. The staff went far and beyond to get us the best deal possible. Everyone we worked with was very helpful and made our experience enjoyable. The staff went far and beyond to get us the best deal possible. More

Hassle Free I stopped in to check on pricing and options on an SUV or a Crossover. I have never owned a Chrysler product before, and honestly when I stopped it wa I stopped in to check on pricing and options on an SUV or a Crossover. I have never owned a Chrysler product before, and honestly when I stopped it was just to look. However my salesman was knowledgeable on all the products they had and after driving several vehicles, we very quickly agreed on a price for my 2014 Dodge Journey, next thing I knew I was leaving with the car!! I have purchased many new vehicles in the past and I must say that this is the first time that I have ever gone into a dealership and been shown and educated on all the products that they offer that meet my criteria and then no pressure to buy any of them and on my trade I was given what I asked for. Im very happy with my purchase, very! More

Brian Heuseveldt Excellent experience. I will absolutely refer family and friends to see David Jackson at Larry H Miller Dodge when they are looking for a new vehicle. Excellent experience. I will absolutely refer family and friends to see David Jackson at Larry H Miller Dodge when they are looking for a new vehicle. More

Hands down the best dealership!!!!!! I had just a phenomenal experience. Absolutely no stress! They provided the BEST deal and did it painless and incredibly quick! They were incredibl I had just a phenomenal experience. Absolutely no stress! They provided the BEST deal and did it painless and incredibly quick! They were incredibly cordial and went out of their way to please me and make this the best experience ever! If you need a vehicle, save yourself time, money, and hassle and just go to Larry H. Miller Chrysler Jeep Dodge Ram Surprise in Surprise! Absolutely amazing! That is the only dealership I will go to! Thank you all for doing just an amazing job! More

excellent experience Drake and Tom did a terrific job from the start to the finish in this transaction the car was ready and the negation's went very smoothly well d Drake and Tom did a terrific job from the start to the finish in this transaction the car was ready and the negation's went very smoothly well done gentlemen More