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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
1,968 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,968 reviews
April 17, 2017
Purchased a 2013 Jeep Wrangler about 1 week ago This is our 5th care with Larry Miller, 3rd from this location. JC is a great sale manager. He has helped us with the last 3 purchases. I like that th This is our 5th care with Larry Miller, 3rd from this location. JC is a great sale manager. He has helped us with the last 3 purchases. I like that they are upfront with the customers, are not pushy and allow you time to look, test drive, think about it. Rather than follow you around every 5 minutes.. I would recommend this location and to my family and friends. In fact I have told people that are looking for cars to go to this location. They are great and helpful. They respond to the customer questions and concerns in a a friendly manner. From looking through purchase, it was fast, I didn't spend the entire day there.. What a great place. More
by 1katrina
Employees Worked With
JC Coen
April 14, 2017
Jerry Reis! Takes the pain out of buying a new car! We've been going to surprise since they've been open better service and better people! Kid friendly, they kept our busy boy busy while we bought a ca We've been going to surprise since they've been open better service and better people! Kid friendly, they kept our busy boy busy while we bought a car He thought he had a job at age 6. So we left happy New car owners with a happy kid! Returned to buy again 3 years later and still the same! Thanks to Jerry Reis! More
by Dukeypower1
Employees Worked With
April 14, 2017
Excellent experience I worked with JC. He made it a very easy and simple process. Handled all questions and concerns. It was the easiest and most comfortable car buying I worked with JC. He made it a very easy and simple process. Handled all questions and concerns. It was the easiest and most comfortable car buying experience I have ever been through. More
by LPW
Employees Worked With
Adam, JC Coen
April 09, 2017
Greatest buying experience ever!!! Clay Hay went above & beyond to insure my confidence & the reliability of the dealership. I had no way of getting to the dealership which was a long w Clay Hay went above & beyond to insure my confidence & the reliability of the dealership. I had no way of getting to the dealership which was a long ways from my house. He came & got me. He was very informative about my options & the car I bought. I didn't feel pressured or obligated to make my decision on the spot. The whole buying experience was calm & personable. He made the waiting & processing time comfortable checking on me periodically. I would refer anyone to Clay who is looking for a car. Sheila Pelly More
by nora1
Employees Worked With
Clay Hay
April 06, 2017
Brian Cruz Did An Excellent Job Brian Cruz did a great job. We gave him our dream list and he provided us with the best match. He worked with us and was patient. He has an excelle Brian Cruz did a great job. We gave him our dream list and he provided us with the best match. He worked with us and was patient. He has an excellent work ethic. As a manager I wish all of my employees were as motivated as Brian. More
by Monique Hill
Employees Worked With
Brian Cruz
April 06, 2017
Long time customers We moved to the Valley of the Sun in 1999. We began using Larry Miller Dodge in Peoria to service our two vehicles (both Dodges). Naturally when we ne We moved to the Valley of the Sun in 1999. We began using Larry Miller Dodge in Peoria to service our two vehicles (both Dodges). Naturally when we needed a new car Larry Miller Dodge was our first (and only) choice. That was in 2000, since then we've purchased 3 more cars from Larry Miller in Peoria and Surprise. Oh, by the way; Our Dodges we brought to AZ were from a Dodge dealer in Colorado. We don't see usinfg any other dealer in our future. More
by AZFleming
Employees Worked With
Tom Rodriguez
April 03, 2017
Warranty work as promised I had a premature wear on the seat of my 2014 jeep that was still under warranty. They looked, identified it and told me they had ordered the parts a I had a premature wear on the seat of my 2014 jeep that was still under warranty. They looked, identified it and told me they had ordered the parts and listed them on my report. 3 weeks later I called to ask about this install and they had no record of the parts being ordered. Fortunately the notes were complete. The parts dept ordered the new seat cover and called me when it came in and I scheduled a visit. Because it is difficult the installation took the better part of a full day, but I'm satisfied. More
by GBoesen
Employees Worked With
Mike C
April 02, 2017
Deceitful practices I want to be clear that Patrick, our salesman, was fantastic!!! I think however he has the bad luck to either have been paired with a horrible financ I want to be clear that Patrick, our salesman, was fantastic!!! I think however he has the bad luck to either have been paired with a horrible finance/sales manager or that he works for a dealership that insists on playing games. Patrick showed us several vehicles, listened to our wants/needs and once we found something we liked, we decided to do some numbers. I advised him that I would give him my information to pull credit but that we couldn't sit around and wait for numbers as we needed to visit an ill relative nearby before it got too late. I assured him we weren't playing games as we would be returning customers, that we were a serious buyer & that we would return later that evening after the hospital. Afterall, who completes a loan application and then takes off before finding out the numbers on a car purchase? I asked for a call or text once his manager worked up the numbers. We left the dealership. A couple of hours later we received a call from Patrick to follow up and see if we were returning. He said they had the numbers but that he hadn't seen them yet. We were actually pulling into the dealership as he called so within minutes were sitting in front of Patrick again. He pulled up our credit application and that is where our experience went downhill. I asked if he had numbers and he let us know that some of the guys didn't think we'd actually be coming back. It was apparent to us that one of those people was possibly the manager as it took about a half hour for Patrick to bring us your dealership's offer. Your management team left Patrick high and dry on a serious purchase. We were looking at a 2017 Jeep Cherokee. The price on the internet is $20,782. I understand this may include some rebates we may not qualify for and I also know there is a rebate on the vehicle. The figures that were presented to us were for a grand total upwards of $33,000 (no trade). That is insane!!! No rebate was included in the price and that appeared to be on purpose. We walked out. I understand there is normally some back and forth between the customer & sales (even if they are “non-commission”) but approaching a customer asking them to pay full MSRP when the internet price is $13k less? Well, there are not even words. Your dealership continues to practice deceitful tactics. They are not concerned with giving the customer a great deal from the get-go. They never disclosed what the interest rate or credit score were. I have been in the finance industry for over 20 years. I don’t want other people to fall to the shady practices of this location. More
by JeepLimited1
Employees Worked With
David Jackson
March 24, 2017
Purchasing a new truck The customer service that I received from all departments and personnel superceded all of my expectations. The staff was friendly and courteous and w The customer service that I received from all departments and personnel superceded all of my expectations. The staff was friendly and courteous and we're very helpful. More
by Ace
Employees Worked With
Cruz-salesman and Carol the Internet fleet manager
March 19, 2017
Professional, was a quick service My service was good. They were there when I drove in. They changed my oil, washed my Jeep and I was done in about an hour. I really dislike surveys, a My service was good. They were there when I drove in. They changed my oil, washed my Jeep and I was done in about an hour. I really dislike surveys, and would appreciate it if you didn't send these out. More
by Kathy Bellows
Employees Worked With
Levi
