Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Do yourself a favor and steer clear of this dealership. We bought a vehicle in July of 2025 and as of 11/6/25, still have not received our plates or registration. We kept getting the runaround from the fia We bought a vehicle in July of 2025 and as of 11/6/25, still have not received our plates or registration. We kept getting the runaround from the fianance manager Chase, who consistently lied to us about our registration. Then we moved up to Jesus Alvarez who claimed he would take care of the situation and even gave us his personal cell number (but advised he rarely checks it). Numerous promises, several temporary plates, and still no resolution. Jesus finally answered my text today. My guess is because I advised I was going to the dealerships general manager next and also contacting the AG office. Told today title and registration were processed but could not provide a date. So again, we still sit and wait for the next excuse. Stay tuned....... More

Once I paid for my new 2500 ram, I was out of their mind. My salesman Shawn ignored me for 12 days after texting him everyday. Meanwhile he was still calling my buddy who wanted to buy the exact same truck. My salesman Shawn ignored me for 12 days after texting him everyday. Meanwhile he was still calling my buddy who wanted to buy the exact same truck. Sneaky and nasty. More

I’m really disappointed with our recent experience at Larry H. Miller in Surprise. My boyfriend just bought a brand-new 2026 RAM 2500 Warlock — his second truck from this dealership — and it’s honestly b Larry H. Miller in Surprise. My boyfriend just bought a brand-new 2026 RAM 2500 Warlock — his second truck from this dealership — and it’s honestly been nothing but stress since the sale. During the buying process, the salesperson was calling and texting nonstop. But once the deal was done, all communication stopped. He reached out daily for 11 days with no response — completely ignored. Then the brand-new truck started having electrical and idle problems almost immediately. He brought it in like they told him to, but was left without a vehicle, no loaner, no rental, no help. For over two weeks, nothing. It’s frustrating to see a loyal customer spend $70,000 and be treated like he doesn’t matter once the sale is done. A new truck should come with excitement and support — not silence and stress. Hopefully management takes this seriously, because customers deserve better after putting that kind of trust and money into a purchase. More

Would love to share screenshots of Sean taking care of me after I bought my 2500 RAM. The truth is he ignored me for over 12 days and on the side called a friend of mine whom I said wants the same truck over after I bought my 2500 RAM. The truth is he ignored me for over 12 days and on the side called a friend of mine whom I said wants the same truck over and over. Dirty Move Sean. I am going to share my experience in video format and make sure everyone knows how much you truly care about a customer that made a purchase. You couldn’t have made it more obvious that all you care about is the money More

where is my free oil and lube change? bought my truck on 09/20/24 was told i had oil change package, today 07/28/25 it don't exist was i lied to? Lonnie Strickland bought my truck on 09/20/24 was told i had oil change package, today 07/28/25 it don't exist was i lied to? Lonnie Strickland More

If you decide to shop here for a a Jeep. Good luck. First of all if you see it on their website beware I saw a 2025 Jeep grand Cherokee Laredo that says it only has 3 miles on it and Craig t Good luck. First of all if you see it on their website beware I saw a 2025 Jeep grand Cherokee Laredo that says it only has 3 miles on it and Craig told me it did have only 3 miles on it and sent me four documents stating those 3 miles then I go ahead and have my credit unionrun my credit for the deal and then an hour later a bombshell. Craig then let me know oh he made a mistake. There isn't 3 miles on the 2025 Jeep grand Cherokee Laredo there's 5000 miles folks I said 5000. I don't know how you could mistake 3 miles for 5000 or 5000 for 3 miles. And also the car was used as a loaner car which it says it's a brand new 2025 with 3 miles on it online and that's what they try to sell you it for and maybe they just tried to bait and switch me because I am a woman or maybe because I'm a disabled veteran also whichever the case I will never do business with them again. I have always worked with Larry H Miller from Albuquerque New Mexico and they have been above board but the Larry H Miller in surprise Arizona if I could rate you a zero I would especially Craig and this is no mistake. Craig it was very unprofessional and very underhanded. You are a woman's worst nightmare, and a disabled veterans worst nightmare. More

Sales and finance are great so I have purchased multiple vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars More

UPDATE: April 21, 2025 7. While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into the issue, and said a baffle was not operational, therefore a lengthy wait for a new lamp assembly commenced. 8. At the same time, as I was loading the trunk with grandkid stuff, and the sun was shining into the back windshield, I noticed the high mounted third brake light and there wasn’t anything installed except the housing. Again, LHM Dodge Tucson let me know there would be a lengthy wait for this part. LHM Dodge Tucson service advisor David, will be in contact with the LHM Dodge Surprise people to make the Surprise dealership pay for their incompetence in all these lighting issues. I've been online, and other Last Call owners have commented on how lousy their new cars had been assembled. Too late for the Challenger, but it still needs to be addressed. More