Larry H. Miller Chrysler Jeep Dodge Ram Surprise

I am very dissatisfied with how Larry H. Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake you shouldn't fall for. Second, when you make an appointment, that doesn't mean they are going to look at your vehicle at that time. They wanted me to leave the vehicle for over a week before they could look at it and evaluate it. I thought the whole purpose of making an appointment was to have the vehicle evaluated at that time. I couldn't just leave my vehicle with them for 7 days before they would even look at it. That is a terrible way to do business. More

AVOID at ALL COSTS! ABSOLUTELY DISHONEST!!!!!My wife and I were lied to all the way! WE went to look at vehicles in November of 2024. We were interested in the Jeep EV ABSOLUTELY DISHONEST!!!!!My wife and I were lied to all the way! WE went to look at vehicles in November of 2024. We were interested in the Jeep EV lineup based on the zero percent financing and the 7,500 offered tax credit that they boasted. We asked several times when speaking to our sales rep and the finance manager and even signed a form showing the 7,500.00 tax credit that we were told would be included on the drive, but wasn’t (they don’t do copies) because they are paperless. All the while being guaranteed that the vehicle we were purchasing met all the requirements. Fast forward to tax time this year. We met all the requirements as per our CPA for the full 7,500 refund and submitted our taxes which were denied! The dealership failed to do their due diligence in filing the forms to the IRS to get us our tax credit. Fast forward to today 2/26/2024 they are now stating the the vehicle is only qualified for a tax credit of 3,750.00. We have had to pull teeth to get them to fill out the tax paperwork and they are saying that Jeep never even qualified for the 7,500 tax credit on our model. These are absolute lies and were repeated by every person in sales to finance and was the basis of our decision to purchase. This is absolute Garbage and If they do not honor this. As it would be a breach of trust and breach of contract. I am quite sure that you can not make claims like this knowing that they are not true. The entire team lied to our faces through the whole process and willingly took our money DO NOT GIVE THEM YOUR BUSINESS!!!!!!!!! They Are Liable for the remainder of the tax credit we are owed. We have a signed form saying that it was available for the full tax credit. And the rating IS A ZERO….. It would not let me submit without at least one star More

Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. As of today, the key fob still has not arrived. Perhaps due to the holiday? 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me the OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas convinced me to split the add on cost, but in hindsight, he should not have even tried that sales pitch, and I should have kept with my decline of the add ons. Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. I look forward to hearing from you. More

Response to Larry Miller Dodge- Surprise Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. (The key fob arrived on Jan 4, and is operational.) 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me better OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. It may be that the difference between the 2023 and the 2016 Challengers may be cheaper floor mats, or not? 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork I saw on Saturday took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas asked me to split the add on cost, but in hindsight, I should have kept with my decline of the add ons. That’s on me, but Considering my trade was $32K, and you put a sale price of $38K, I hope the $487 was worth this review Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. More

Wrote a review on 11/21 and received 2 "canned" messages saying they would get back to me. One message on 11/23 and another on 11/25. This is 10 days later (12/6) and still no word. I am pretty sure it is j saying they would get back to me. One message on 11/23 and another on 11/25. This is 10 days later (12/6) and still no word. I am pretty sure it is just a coincidence that for years everything went well at that dealership but has gone downhill since a new General Manager came on board a few years ago. Yes, I am sure it is probably just a coincidence. I will contact Larry Miller Corporate again and see if they respond this time. More