Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Vehicle repairs are great but customer service needs significant improvement. When I called for an appointment for a recall repair I was told parts needed to be ordered and I would be contacted when the significant improvement. When I called for an appointment for a recall repair I was told parts needed to be ordered and I would be contacted when they arrived. Didn’t happen. Parts department was supposed to call. Didn’t happen. When parts showed up and I brought the vehicle in on my scheduled repair day, I was told they couldn’t start the repair for three days. So why did I schedule a day and time for repairs if they couldn’t start for three days??? When I brought my vehicle in three days later I was told I would get a phone call update. Didn’t happen. They offer a hyperlink to see realtime status updates from arrival, to inspection, to service, to final touches, to ready for pickup. After 48 hours into my repair the status never left “arrival”. I was told on day two of the repair that the repair would be done between 10 and 10:30. Didn’t happen. Finally picked up my repaired vehicle at 12:30. They kept telling me how busy they are and kept getting interrupted, thus the lack of phone calls and status updates. I’m very happy with the final repair but do not assume promised schedules will be kept. Vehicle repairs can and do often encounter unanticipated delays. Providing customer updates would go a long way in improving customer satisfaction. I’d give the repair 5 stars and customer support 2 stars More

I paid 300 to have my gas cap replaced as my truck was throwing a evap system leak. 4 days later it’s back. The people were friendly, but my problem still exists. throwing a evap system leak. 4 days later it’s back. The people were friendly, but my problem still exists. More

Awesome expruence. Had a nail in my tire. Was able to fet right in. Thanks Had a nail in my tire. Was able to fet right in. Thanks More

This dealership and its employees and customer interactions can't be beat they really go above and beyond... But I waited 4 hours for an oil change today. There is now excuse for that. They were w interactions can't be beat they really go above and beyond... But I waited 4 hours for an oil change today. There is now excuse for that. They were way overbooked for appointments and I went on their site while waiting to see if I could make another appointment just because I was curious and not a single block of time was blocked out so they seem to book whatever they can and if they all show up for their appointments it's a problem. They really need to do something about their bookings and their efficiency. But the employees are amazing! Every single person I spoke to was wonderful and they all apologized profusely for the delay. More

It seems they always try to add more service tasks on top of what was requested. And very disappointed that my Jeep Renegade needs new tires after only 18,000 miles on the tires this dealership sold and inst of what was requested. And very disappointed that my Jeep Renegade needs new tires after only 18,000 miles on the tires this dealership sold and installed. That is utterly unacceptable since tires should get at least 30,000 miles. When this was brought to their attention, they said it would have to be dealt with through the tire manufacturer on our own. Seriously. No offer of assistance or discount or any ownership or responsibility for poor performance of the tires they sold and installed. They lost my business with that insulting service. More

The dealership and employees are great! They are very nice and always explain what needs to be done and what to expect. They are very nice and always explain what needs to be done and what to expect. More

Responsive to needs, fixed car quickly and well. Minor repair, excellent communication throughout process, problem solved. Minor repair, excellent communication throughout process, problem solved. More

Great service, Jeremy was very attentive and seemed genuinely helpful in getting my warranty work completed safely and timely. genuinely helpful in getting my warranty work completed safely and timely. More

When I moved to Sandy, I found Larry Miller Jeep for my service. They have always been helpful, explaining what needed to be done, and doing the work in a timely manner. Today, Austin helped me. I apprecia service. They have always been helpful, explaining what needed to be done, and doing the work in a timely manner. Today, Austin helped me. I appreciated his care in letting me know about my car’s progress. More

They were very professional. Very good service and always kept in touch! Wonderful to work with Very good service and always kept in touch! Wonderful to work with More