Larry H. Miller Chrysler Jeep Dodge Ram Sandy

Service could be a bit quicker. Despite the fact I had made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when I arrived. This is not a major problem. I remain a satisfied customer and will continue to return. More

As I noted earlier, the letter i received reminding me it was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was looking forward to receiving it, but no mention was made. The LCA contract and extended warranty demand that I have certain items taken care of on a regular basis. I don't know what they are or when they are required. It would have been nice it this had been given to me. I still don't know. More

Once again like I had written in my previous rating of my experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had dir experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had directed me to bring my car into the bay. I pulled up to the bay, one of the employees threw his arms in the air, which I guess was his way of telling me that I was at the wrong bay door, so I proceeded to the next bay door and pulled in and as I pulled in no one directed me to where I should park, whether or not I should leave my keys in the car, or if I should wait for someone to even recognize my presence. I finally asked one of the employees "Do I need to leave my keys in the car?" "Should I go wait inside?" after another employee that I was trying to get help from just walked right by me. So being that this was my first visit for an oil change, I got the impression that I am supposed to assume what I should be doing and where I should leave my car. Compared to other service stations, this is my least favorite. More

I get the coupons in the mail for the $17.95 Oil change, this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service don this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service done on my car I trust him. I don't trust very many people in the car business but I do trust Larry. More

We were please with the selection available of the Jeep Liberty which is the vehicle we were really looking for. Preferred a 2010 which you had quite a few of to get the rebates. Looking for white or sil Liberty which is the vehicle we were really looking for. Preferred a 2010 which you had quite a few of to get the rebates. Looking for white or silver and you had one available. We had a price in mind that we wanted to pay and feel we were able to come to an agreement on a price. It ended up a little higher than we thought it would but we hoped it could be rectified on future assessories. Our only misconception on the Liberty we purchased was it did not have speed control and the ones we had been looking at did. The other steering wheel options would have been nice but not necessary. So this was the only option we thought we had that it didn't. Not sure if there is anything that can be done on this. Since we didn't test drive it, we understand it was our fault. We "assumed" they were the same except for the tow package that the other one had. A suggestion might be to just review the options a vehicle comes with so there are no misunderstandings. Anyway, we thank you for your professionalism. The roses were a thoughtful gift. Looking forward to hearing back from the service manager regarding the RV towing information he was going to check out for us. Thank you again and looking forward to hearing back from someone first of the week. Sincerely, Greg & Connie More

They were great to work with. I am from out of town they were very fair about helping us feel like we were being treated fairly. They were happy to work on my truck without any questions. They loaned me a were very fair about helping us feel like we were being treated fairly. They were happy to work on my truck without any questions. They loaned me a car hassle free while mine was being worked on. Nathan was honest and easy to deal with as well. I will send anyone who asks to Larry H Miller. More

I brought my 2002 Dodge Dakota in for warranty service this week. When I dropped off the vehicle I was told that to test for the issue I was having would be $95 but that if the issue presented itself and this week. When I dropped off the vehicle I was told that to test for the issue I was having would be $95 but that if the issue presented itself and the warranty covered the repair that charge would be covered by the warranty. Larry called me the next day and explained that they could not replicate the problem and no codes showed up in the computer and that becasue they didn't find anything the service was free! I went down and picked up the truck and asked if I could bring it back that day if it happened to have the issue again and they advised me not only to do so but that if it did occur to come straight to them and leave it running so that the information would show up for sure. I was able to replicate the issue and returned to the dealer within 30 minutes. Andy immediately called a tech out who tested the computer and got a reading that I had "intermitent" signals from a rear wheel speed sensor. They advised me that this may be a bad sensor which would be covered under warranty or it may be metal shavings in the differentail and that if I would authorize $86.50 for a rear diff. serice they could check for that as well. Again if a problem is found it would be covered under warranty and I would not have to pay for the service. I agreed to the service and they found that the limited slip mechanism had broke and that all of the gears, bearings etc. (basically a whole new axle) was needed. Over $2500 all covered under my factory issued 3 mo/3K mile service contract. Needless to say I was very pleased with how thorough they were and that they took the time to give options for the repairs thus saving me thousands in the future! I will certainly return to Larry H Miller Dodge based on this experience! More