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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
770 Reviews
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Showing 770 reviews
December 16, 2023
Since I still haven't gotten a response or anything from anybody that works here even the GM. I'm writing this review. On November 5th I purchased a used 2019 Nissan Titan XD. I got it with the check engine anybody that works here even the GM. I'm writing this review. On November 5th I purchased a used 2019 Nissan Titan XD. I got it with the check engine light, and my salesman Michael Hart said it was just the batteries needing to be replaced but the code was for glow plugs. He said they already had the batteries, but the service department was closed at the time. 4 days later I was able to get the truck back to change out the batteries, once I got back home the same day the check engine light came back on for Glow plugs. So needing to get this issue fixed on the truck It started with me having to go out of MY way and get in contact with THERE PEOPLE because my salesman wasn't in at the time. Told me just talk to theses people. Ummmm ok?? I'll go out of my way to make sure my truck gets seen by you guys since now at this point the Michael Hart didn't care about anything to do with the truck or his customer after he sold it. So getting in contact with Jude the used car manager. Me not being mad what so ever, and being very professional at first talking to him since he had little to no idea except for the "batteries needing to be replaced" he immediately got defensive with me. Then both of use are getting mad at each other. They had nothing available for me to get a loner so my days are ticking for this 15 day 500 mile warranty! Not hearing from him for a week still calling my salesman and him still giving me the work around to contact Jude my self! Now this really shows he didn't care at all for anything relating to me and the truck at that point. So eventually on the 15th after trying with him for a week to get a loner before I take it so I can go back and forth to work, and daycare. I finally told him I'm not getting off the phone until you can help me so we can get this issue fixed with the truck and the loner before my 15 days warranty goes and I can't get it fixed. A hour later on the phone he said the next day I could come in to drop off the truck and get a loner. November 16th I dropped off the truck. It's 1 day away from being a month and haven't gotten and answers or hear ANYTHING in general about the truck back from my salesman he keeps telling me over the phone and text he's not in or busy and doesn't know and will find out the next day. The service department doesn't have anything on my vehicle either I can't get answers from anyone. I call the main number and everyone I talk to asks what's your sales guy, or his number, or his name and says he'll get back or they don't know anything about my truck. At this point Honestly I just want my original truck back the 2013 F150 Ecoboost that I traded in and the 3,000 dollars I put down on it since nobody can seem to respond to me about anything! You guys have had this truck for a month I've made a Payment on it this isn't right make it right and give me my original trade in back and my down payment I put down I will not be accepting this xx with this 2019 Nissan titan XD anymore. I will also not go out of my way to contact the GM knowing you will see this Anthony until you can give me back my original truck More
by Mdchandler2016
Employees Worked With
Michael Hart
November 24, 2023
took my 2021 ram truck in for its second year of in-warranty service. they wanted to charge $500 to put back a plastic cover on the vent that fell off the back of the cab, saying it was "not covered in-warranty service. they wanted to charge $500 to put back a plastic cover on the vent that fell off the back of the cab, saying it was "not covered under the warranty". additionally, they said they had fixed the recall that i was down in Albuquerque to have taken care of, but it now transpires weeks later that they did NOT do the recall, just ordered a part. i have been told the part cannot be sent to Santa Fe (which is much nearer to me) so i can get the recall taken care off there. so basically i drove all the way to Albuquerque to waste time and money. there is nothing good to say about this dealership. NOTHING. it's a total run around dealing with them. i have had service reps hang up on me. i have been belittled in the store. misogyny runs rife in this place, you'd better be a 6 foot dude else it's a hopeless cause. my learning experience from this charade is NEVER NEVER NEVER get an extended warranty. the original warranty is a total joke, so who would care about extending it. just about everyone i talk to who has dealt with Larry H Miller says it's a xxxx show. do yourself a favor and go somewhere else. More
by fdcs
Employees Worked With
i do not recognize names shown
November 08, 2023
I had my two front brakes replaced and I have to take them in a couple of times cuz they were squeaking. But they took care of me change the brake pads. And Jordan the assistant manager took care of me them in a couple of times cuz they were squeaking. But they took care of me change the brake pads. And Jordan the assistant manager took care of me More
by tessiex5
Employees Worked With
Jordan
August 24, 2023
Horrible and extremely slow service and does not respond back when items missing from vehiicle. Management doesn't seem to care. Better walk to them when they ready to rotate your tires if you have a key f back when items missing from vehiicle. Management doesn't seem to care. Better walk to them when they ready to rotate your tires if you have a key for locking lug nuts. It seems to disappear and they claim they put it back in vehicle. Management has had 2 days to call back but I'm guessing they too busy dealing with other dissatisfied customers? Yes, I realize the item is not that expensive but you lost it and should replace it rather than acting like it's a gold brick. More
by knight77422
Employees Worked With
Howard Courtney
August 19, 2023
Warning other car buyers and service seekers. Please heed this for your own.good. My husband and I bought two new vehicles from Larry H Miller in 2020. The Jeep Cherokee Trailhawk has been serv Please heed this for your own.good. My husband and I bought two new vehicles from Larry H Miller in 2020. The Jeep Cherokee Trailhawk has been serviced like clockwork and even received the suggest 60k mile maintenance. 7k miles later the drivetrain started lagging and knocking when downshifting. We immediatly scheduled an appt with the service dept. We had been thinking of trading it in for something with better towing so we had reviewed its relative tradein and even spoke with LHM about this. It has been in the service department for a month and a half with no ETA on repair. We were told by Howard that it is likely the Power Transfer Unit and we are just barely outside warrenty. Repairs will be a few thousand If and When they get to it. We called to see about trading it in. The Kelly blue book, Edmonds, etc all show it at approx 20-24k trade taking the 68800 milage and good condition. we barely owe 24k and have never missed a payment with good credit. When we spoke with them today they offered us 12k and raised the cost of repairs exponentially. We still have zero ETA on repairs and now anticipate multiples of the original estimate. When we asked what they could do to make this right they told us we could tow it somewhere else. Two new vehicles loyal service history and friend recommendations for many other purchases. We were looking at a 50K new truck and perhaps another vehicle next year like a SUV. If you want respect, quality, and professional dealership experience may I suggest to you, keep looking and don't do business with Larry H Miller. More
by Disappointed
Employees Worked With
Leonard Lopez, Howard Courtney
August 05, 2023
Had great service with the financial assistant from Zachary Ruiz. Easy to talk to and helped us understand what we needed to know. Will be sending my family and friends to this dealership and hope they Zachary Ruiz. Easy to talk to and helped us understand what we needed to know. Will be sending my family and friends to this dealership and hope they have the same service we did with Zachary. More
by rfruiz
Employees Worked With
Zachary Ruiz
May 28, 2023
Absolutely THE WORST! They have ZERO knowledge of the HYBRID. DO NOT BUY a hybrid from this dealership. I'm out 1200 in rental cars with ZERO resolution on the problem. They have ZERO knowledge of the HYBRID. DO NOT BUY a hybrid from this dealership. I'm out 1200 in rental cars with ZERO resolution on the problem. More
by cindy.diehl39
Employees Worked With
Jerry, horrible and condescending...kept telling me I probably didn't plug it in.
April 11, 2023
Visited for a recall. When checking in stated I would be waiting (remote worker) in the lobby and asked for a fluid top off as my coolant was 3 millimeters below the min f When checking in stated I would be waiting (remote worker) in the lobby and asked for a fluid top off as my coolant was 3 millimeters below the min fill line - surely the warranty can cover topping off the pink fluid! Later provided a $2000 estimate, turns out warranty ran out (17,000 miles on the odometer - but whatever). Refused the repairs. Given $198 bill in order to get my keys back for what should have been a free multi-point inspection. Was never informed or consented to paid diagnostic. Was thanked for "not yelling" when I mentioned I was upset and shouldn't be charged. Paid anyway, figuring maybe I could be the squeaky wheel - perhaps get an oil change and tire rotation for free (I haven't used the 3 free ones from buying the PHEV yet since I still have oil life left on the van's computer). Provided service manager six months to reply, that has now passed, so sharing here. As for the "leak" the coolant system was said to have? I haven't lost any fluid since then, it's always in my garage - I'd have seen fluid, or seen the level drop - I'm going with bad diagnostic. My $200 diagnostic wasn't requested, approved, not the free multi-point advertised online, and turns out - not even accurate. Hoping to get a lesson learned here, we'll see what happens next. More
by Miko
Employees Worked With
Steve Archibeque
March 15, 2023
The issues are related to the Service and Finance departments: They overcharged us $500 for a Grand Cherokee we bought there by forgetting the down payment at closing. Then the service department sma departments: They overcharged us $500 for a Grand Cherokee we bought there by forgetting the down payment at closing. Then the service department smashed into one of the doors during the car's inspection and mounted the wrong rear wiper blade which made it inoperational though the paperwork stated it had passed inspection. As a consequence, the car was in the shop for 2 weeks. The body shop did a great job though. The AC fan needs replacing which that had known all along. Yet the part wasn't available when picking it up. So the car will have to go back once more for that. On the other hand, Jordan Adams, our salesmanm did a great job navigating through these pitfalls, and he is very knowledgeable about the cars and their features. He had the car detailed and filled up with gas twice, at the initial sale and after the body work. More
by CHRWILD
Employees Worked With
Jordan Adams
