Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Very poor service, during a recall of the rear lower control arms the technicians forgot to put on 4 of 5 lugnuts on rear wheel, which was discovered only after hearing a clanking from the rear while dr control arms the technicians forgot to put on 4 of 5 lugnuts on rear wheel, which was discovered only after hearing a clanking from the rear while driving on a dirt road. The positive was they drove 40 minutes to install the lugnuts, but did not bring a jack or intend to inspect for any damage prior to departing. After driving further, we noticed popping noise after going over bumps. Upon inspection at home, I noticed a nut on the replaced rear LCA was loose to the point I could take it off. We drove over 80 miles before I finally discoved the loose nut, and 40 before we discoved the lugs. LHM's negligence had we not discovered it when we did could have easily caused a rollover resulting in serious injury or death. When informed of the LCA, they failed to respond to any messages. More

Deb & Jose were not pushy; they listened to what I wanted. I went in prepared, knowing what I was willing to pay for a new Wrangler, and what I knew my trade-in was worth. They made sure my needs we wanted. I went in prepared, knowing what I was willing to pay for a new Wrangler, and what I knew my trade-in was worth. They made sure my needs were met in an expedient, friendly, professional manner. I got what I came for, and left a happy customer. Thanks, Deb & Jose! :) More

the person who assisted me last name is Martinez...great person...great smile...very polite and cheerful....all around awesome and would recommend to anyone for buying a new or used car. person...great smile...very polite and cheerful....all around awesome and would recommend to anyone for buying a new or used car. More

I have purchased two cars from Larry H. Miller from Sam Nour in the last two years and I have always been pleasantly surprised at what a good time I have while I'm there. Sam has always been extremely hel Nour in the last two years and I have always been pleasantly surprised at what a good time I have while I'm there. Sam has always been extremely helpful and never pushy. He's made my purchasing experiences as painless as possible while still taking the time to be personable and get me the best deal he can. I will refer anyone I know that is in the market for a car to go see Sam. Best salesman, hands down. More

Great Service and quick service. I appreciate the quick service and the comfortability of the showroom with the television and the drinks provided. I will always come back for car service. service and the comfortability of the showroom with the television and the drinks provided. I will always come back for car service. More

I was treated with respect and efficiency exceeding standards I've dealt with by other dealers and shops. No cost was involved, no hidden fees, and no 'service charges.' I am very happy about this. standards I've dealt with by other dealers and shops. No cost was involved, no hidden fees, and no 'service charges.' I am very happy about this. Hi Tom - Thanks so much for the humor and kindness you showed me during my visit. I was, I must say, impressed with your 'instaintaneous' response to my Jeep needs. Your driver was also great - good conversationalist when only one passenger. "All that was to be done was, and all that was repaired was in excess of that expected." my facebook page is Dori Smith. I have many animal photos you might enjoy, including the blond grizzly bear from 2009 (I mentioned 2007-operator error.) that is, if you actually get this Review. Again thank you for your efficiency and kindness. Hope you and your family are doing well. Hopefully I won't see your dealership in a long time. Dori Smith Jeep Owner More

Very pleased with my service experience. Everyone was friendly, helpful and I was in and out in a very short period of time. They even washed my car! friendly, helpful and I was in and out in a very short period of time. They even washed my car! More

When we bought our Dodge Journey in May we were very pleased by the dealership and the employees. They took their time to show us how the various features worked in our new vehicle pleased by the dealership and the employees. They took their time to show us how the various features worked in our new vehicle More

Josh was great, and the upper level manager was also outstanding. They bent over backwards to help us out and we felt great buying the vehicle from them. Josh's boss who introduced himself as Tre(?) cam outstanding. They bent over backwards to help us out and we felt great buying the vehicle from them. Josh's boss who introduced himself as Tre(?) came over and interacted with us about halfway through our visit as there had been a miscommunication in the back room and Josh ended up misquoting our trade-in's payoff amount to us (which obviously meant the monthly payment that we were quoted was incorrect as well). Tre was unfriendly, rude, and honestly speaking our brief interaction with him was enough to cause my wife and I to stand up and walk out of the dealership. Josh chased us down in the parking lot just as we were about to leave and convinced us to come back inside to talk with the next level manager (who's name I cannot remember). He and Josh apologized for the miscommunication, and for Tre's rudeness and this gentleman was willing to work with us to figure out how to adjust the deal such that the numbers would work out to a payment we were comfortable with given the larger payoff we needed to account for. Tre made no attempt to salvage our business. He and Josh went above and beyond from that point to make sure that we were happy and comfortable and ultimately we decided that the overall experience Josh and this upper level manager provided us was great enough that we went ahead with the purchase. For these reasons we give Josh and the upper level manager 5's in all categories except for overall experience as we must include Tre's rudeness in that category. If we were rating Tre separately from Josh and the upper level manager 1's would not be low enough (you should really add some negative numbers to this survey, as he was really quite horrible to interact with). We would certainly recommend the dealership as on the whole the staff was wonderful to work with and really went out of their way to accommodate us and make the buying experience enjoyable. We would however hope that Tre would no longer be on the staff at such a point where anyone who we recommend your dealership to would visit. More

My wife and I were in Albuquerque for other business and we were in our large pickup pulling a large trailer. Randy found parking for out truck/trailer while we looked at the jeeps on the sales lot. We we we were in our large pickup pulling a large trailer. Randy found parking for out truck/trailer while we looked at the jeeps on the sales lot. We were just looking, but found the jeep we had in mind and Randy was able to give us a price that we were happy with so we made a deal that evening and my wife drove our new jeep home. More