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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
769 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 23, 2015
Execllent Service I would like to thank Guy Fitzwater for his outstanding service while I was at the dealership with my vehicle. He kept me informed while my van was be I would like to thank Guy Fitzwater for his outstanding service while I was at the dealership with my vehicle. He kept me informed while my van was being serviced and I was out in less than an hour. More
by lybargeg
Employees Worked With
Guy Fitzwater
September 18, 2015
Scammed!Unnecessary Repairs done My 2014 Charger was in for a recall and Tim the service agent asked me since my car just turned 30,000 miles if I wanted to get the maintenance done . My 2014 Charger was in for a recall and Tim the service agent asked me since my car just turned 30,000 miles if I wanted to get the maintenance done . He explained if it wasn't done it can effect my warranty .I said yes since it needs 30,000 miles maintenance .He wrote my service ticket for all this work to be done when my car was still in the bay ,they didn't check if it needed it they just did it . My bill was 702.00 dollars !! After getting home and reading my owners manual and calling another Dodge Co. My Vehicle only needed a oil change ,Air Filter and check the Differential.! Most of the work done was not due for another 120,000 miles!! Calling Miller back and talking to Tim he said it was Preventive Maintenance . Not Once did he tell me it was Preventive Maintenance and that my car Did Not need all this work done until the Manufacturer recommendation . I am a Disabled Veteran on a limited income and had to take a loan out to pay for this .I trusted Tim to explain to me all the work Did Not have to be done and it was Preventive Maintenance I would have had to pay 50.00$ Only ! He scammed me ,did not tell me the truth of only what was due now and Did Not tell me it was Preventive Maintenance and Not Necessary at that mileage .Never Ever Trust them to tell you the truth of Only the work that needs to be done. They will take advantage of you so do not trust the Service Department..They will take you to the cleaners .SCAMMED!!! BBB Will be hearing from me . Consumers Beware !! More
by Ripped
Employees Worked With
Tim , Montoya
August 31, 2015
Good Product Good Sales Love the 2011 Jeep Cherokee that LHM sold us. I approached salesman Zak Ruiz with the need for a 4x4 vehicle, I preferred an SUV. Initially there were Love the 2011 Jeep Cherokee that LHM sold us. I approached salesman Zak Ruiz with the need for a 4x4 vehicle, I preferred an SUV. Initially there were no SUVs that satisfied my budget so a truck was considered. We could not find one on the lot that fit my budget so I said no problem thank you anyway and left. Two days later I received a call from Zak he had found an SUV that fit my budget and in excellent shape! A deal was struck. The Jeep is amazing! I have dealt with Zak before and have always had a pleasant and productive experience. Finance was straight forward, no hidden charges, everything was explained before I signed. More
by Ken
Employees Worked With
Jose Luis Talavera
August 28, 2015
Purchase of 2015 Dodge My salesman Dwight Curry was just outstanding in every respect, he made me feel comfortable during the whole process, and Jose Talavera, the finance o My salesman Dwight Curry was just outstanding in every respect, he made me feel comfortable during the whole process, and Jose Talavera, the finance officer, was just outstanding as well, It is really nice to go a dealership and have the staff treat you like a family member. Again, thank you so very much!!! More
by robbie56
Employees Worked With
Dwight Curry and Jose Talavera
August 28, 2015
EXCELLENT SERVICE GOOD COMMUNICATION UNDERSTOOD MY BILL THE ONLY THING I DIDNT LIKE GOT CAR BACK DIRTY SHOULD HAVE BEEN CLEANED. HOWAED WAS GREAT ON HELPING ME OUT GOOD COMMUNICATION UNDERSTOOD MY BILL THE ONLY THING I DIDNT LIKE GOT CAR BACK DIRTY SHOULD HAVE BEEN CLEANED. HOWAED WAS GREAT ON HELPING ME OUT More
by BLACKLINE
Employees Worked With
HOWARD
August 22, 2015
A very good experience for a first time car buyer Very good customer service. My sales representative was very attentive to my needs and made sure to go above and beyond until I was completely satisfi Very good customer service. My sales representative was very attentive to my needs and made sure to go above and beyond until I was completely satisfied with my purchase. This was my first time buying my own car and I didn't feel pressured. I felt like my sales representative listened to me and made sure he hooked me up with a real good body shop guy to work on the scratches on my car. It turned out looking brand new! A nice professional environment. More
by earmes15
Employees Worked With
Clarence
August 06, 2015
Service depertment treats customers horribly I took my mother to LHM Dodge on July 20, 2015 when her Dodge Durango (with 47,000 miles on it) was towed there after a warranty-related transmission I took my mother to LHM Dodge on July 20, 2015 when her Dodge Durango (with 47,000 miles on it) was towed there after a warranty-related transmission failure rendered the vehicle useless. The service writer was unbelievably rude, unhelpful and on the cusp of being outright rude. She was visiting from out of state and she was essentially told her vehicle repair was not a priority and would take about a month to complete. They refused to help with transportation and blatantly instructed her to RENT a car while hers was in their shop. In addition, the service writer was strongly interested in making her aware that she would be paying at least $100 to have the problem diagnosed, in spite of the evidence provided that the vehicle issue had already been diagnosed by an ASE certified mechanic and Chrysler Corp. had sent a tow truck to move the vehicle to the dealer for warranty (drive-train) repair. To make a long story shorter, she had to make several calls to the dealership manager AND to Chrysler Corp and all of the sudden, a rental car was provided for her and the car was reportedly "fixed" 11 days later. When my parents went to LHM Dodge to get their vehicle, the service writer was insistent that they should give high scores on all surveys regarding the service they received on their vehicle at LMH Dodge. After receiving the vehicle from the LMH Dodge service department they drove 180 miles to the Farmington area. During this drive, several alarms sounded in the car and they had to take it to the Dodge dealer in Farmington. There they were told that the exhaust system was missing several bolts that hold it in place. The remedy for this cost my parents almost $60. If this is how WARRANTY issues are handled, I assure you I will avoid doing business with this dealership at all cost! More
by Customer Courtesy Required
Employees Worked With
Tim
July 20, 2015
Excellent Services Clarence Singleton has given us excellent treatment. I highly recommend that you go to Clarence because he will work very hard to get you the best dea Clarence Singleton has given us excellent treatment. I highly recommend that you go to Clarence because he will work very hard to get you the best deal possible. More
by Shannon
Employees Worked With
Clarence Singleton, and Danny
July 13, 2015
super excited Wasn't real happy with the vehicle I had. Once I mentioned this within 24 hours I was in a vehicle I love with low payments. Thank you Sam, Mike, Rod Wasn't real happy with the vehicle I had. Once I mentioned this within 24 hours I was in a vehicle I love with low payments. Thank you Sam, Mike, Rodney, and Dave!! :-) More
by briskam
Employees Worked With
Sam Nour, Mike Surey, Rodney Hill
July 13, 2015
Great service I entered your service department on Friday July 10, 2015 without an appointment for an oil change. I was waited on by David and Brandon. They welcome I entered your service department on Friday July 10, 2015 without an appointment for an oil change. I was waited on by David and Brandon. They welcomed me without the appointment and took care of the service while I waited. Very nice..... I would recommend this dealership to anyone without reservation.... Thanks again for the great service... More
by sophiebeau
Employees Worked With
David and Brandon
