Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

very sad they give you the run around I went in on my birthday to trade my 300 in for a new car. We spend the better part of 7 hours there in hope to get the changer that I wanted. But onc I went in on my birthday to trade my 300 in for a new car. We spend the better part of 7 hours there in hope to get the changer that I wanted. But once we come to the right price range we signed all the paperwork and waited another 2 hours after we were told to change over the insurance they said my personal bank would not take me unless I give 2,000 down when I told them mulitpy times I was not going to. So we drive it home a 145 miles a ways to be told the next day I need to give 2,000 down or give the car back so I told them to bring my car back. Went the next day to automa x in farmington and got a newer car with zero down and the loan was for 8,000 more, then the changer. The sad part about it is they never sent anything to my bank. But they sure did sent It to who know how many banks and caused my credit score to drop by 60 points. Lessons learned never will I go to a Larry h Miller again. So sad that they sent the sale person on his day off to bring my car back to me. And at that they made him pay for gas out of his pocket....,so sad that they treated they customers and they employees that way.. More

Check Engine Light and Flash Software Updates to 2004 Dakota Brought in 2004 Dodge Dakota to an appointment at 7:30. Was told it would take 3 hours. FOUR hours later, I had heard nothing so I asked. From pape Brought in 2004 Dodge Dakota to an appointment at 7:30. Was told it would take 3 hours. FOUR hours later, I had heard nothing so I asked. From paperwork ALREADY on his desk, the service guy told me the vehicle needed flash software upgrades, and it would be take about an hour and a half. About an hour later, he told me he was continually checking on status. About a half or so later, he took me beck to the service area. From what I could gather, they had been unable to install the upgrades, and they could not now restore the old software. So, my vehicle was now useless to me, on top of now I have to pay for a new computer, and wait several days. I had to go rent a car so I can get back and forth to work this upcoming week. The service manager on duty would not work with me at all. I believe they did not perform the service work right and basically rendered my vehicle inoperable. And, they wasted all my time - did not finally get out of there (in my rental vehicle which I am having to pay for!) until after 4 p.m. I feel like there was some sort of scam perpetrated on me, but it also appears I have no recourse but to pay for this which will probably wind up costing me in the neighborhood of $1500, including the cost of my rental. WARNING: stay away from this dealer service department! More

Horrible customer service and poor time managing I want to first off say, this dealership is HORRIBLE.. They give you the run around on everything! I went in hoping to trade in my vehicle. They told I want to first off say, this dealership is HORRIBLE.. They give you the run around on everything! I went in hoping to trade in my vehicle. They told me they can do it, So I went back to sign paperwork and they told me that they gave me the wrong quote and I needed a co signer. So I had a cosigner go in and we did all paperwork. We waited 2 weeks until they called back. They said that it is taking to long for the banks and we needed to RESUBMIT our paperwork. So I told them that they can just do it with the previous application and they said no! So I told them I dont want credit run again and they said it was never run in the first place. So I just said forget it and the next day they called and said that my application got denied, but how when they said the credit was never run???! Talk about total xx and poor management. Dont waste your time go somewhere else More

Excellent Service My husband and I were shopping for a new jeep this past summer. We live in Rio Rancho so decided to shop at Mark Casa Chevrolet and Jeep. We drove th My husband and I were shopping for a new jeep this past summer. We live in Rio Rancho so decided to shop at Mark Casa Chevrolet and Jeep. We drove through the parking lot on a Saturday hoping to find one we liked. Unfortunately, there was not a big selection so we pulled over to speak to a sales representative who was standing outside with two others. We spoke with Raul and told him what we were looking for. He took note of it and also our names and number and said he would call back the following day once he found what we wanted. He then invited us to some event the dealership was hosting the following day and mostly talked about this event. The entire time we spoke with him, he appeared more interested in the upcoming event, rather than what my husband and I were looking for and the fact that we were ready to make a deal on the spot had it been available. Regardless of our brief experience, we were excited to receive a call from him the next day hoping he found what we were looking for. I work graveyard, so when I woke at 2pm the next day, I assumed he had already called us. Unfortunately, he had not called us. Perhaps he was too busy with the event their dealership was hosting. My husband and I then decided we did not want to make business with them since it was not important enough for him to call like he said he would. I then called Larry H. Miller and spoke with Marta. I told her what we were looking for and asked if they had it in their lot. She kept me on the phone while she looked in their system. She determined it was available, at which time, I told her what price range we looking at. After our credit check was approved, Marta called back a few minutes later with the payment we wanted and said they would have it cleaned and ready for pickup. She also set us up with Sales Representative, Mike Sweiss. When we arrived, the jeep was clean and the paperwork was ready for us to sign with no unexpected surprises and everything we asked for. This was started at 2 pm and we were done before 5 pm. This is what I call excellent service. Both Marta and Mike made us feel like they valued our service, unlike Mark Casa Chevrolet/Jeep. By the way, Raul did not call us until the following Thursday. A little too late. More

service visit on recall Howard Courtney is always very professional and courteious and does a good job of getting my problems taken care of in a timely fashion. He is very Howard Courtney is always very professional and courteious and does a good job of getting my problems taken care of in a timely fashion. He is very knowleable and efficient. A pleasure doing business with him. More

Not the best We own a Libery diesel and had a check engine light for an EGR valve. After doing some research I found that often times it just needs to be cleaned o We own a Libery diesel and had a check engine light for an EGR valve. After doing some research I found that often times it just needs to be cleaned out. I stopped by your dealership to purchase new gaskets so that I could remove clean and reinstall it. The parts person was able to find one of the gaskets easily but couldn't find the other. He finally found it and had to order it. When I went to pick it up it was incorrect. He searched again and found a different one and ordered it. I picked it up and started to remove the EGR. I after looking at the valve I could tell that I had been given the wrong gasket again..I stopped the job and called the parts dept. after they searched again I was told that they couldn't be sure. I asked if they had a valve in stock to test the gasket on before I disabled the vehicle. They did not. I asked if one could be ordered in so that we could check the gasket they said yes. I asked if it could be retuned if I didn't need it and was told yes. I had to pay up front and it was ordered and I was told it would be in in a week. It actually took a month! When it finally came in they agreed that that gasket was wrong. They did more research and found that it doesn't require a gasket. I took the valve home just in case I couldn't clean the old one. I cleaned the old one over the weekend and tried to return the EGR but was told since it was special order I they would charge a 20% restocking fee. I asked to speak with the parts manager. After I explained what happened he reduced to 15% restocking fee which amounted to $66.24. This is what it cost me to prove that they had ordered the wrong part. As you might imagine I am not happy! I don't mind working with the parts department to try to find the correct parts but I do mind spending 2 weeks messing around trying to find the right part. Then waiting another month for the EGR to come in. Then being charged $66.24 to restock the part that I ordered to prove that the gasket that I was sold was wrong. Is this the normal level of customer service that your dealership? More

Oil change and more Giy Fitzwater and his crew went above and beyond on an oil change for us retired folks. Many thanks for your good works and great spirit of customer s Giy Fitzwater and his crew went above and beyond on an oil change for us retired folks. Many thanks for your good works and great spirit of customer service! More

NOT GOOD Took my truck in and was charged 11 hours over 1100.00 dollars for what should have been a five hour job. I asked to have all my parts put in the back Took my truck in and was charged 11 hours over 1100.00 dollars for what should have been a five hour job. I asked to have all my parts put in the back of my truck which was not done had to do it my self.The so-called tech also l forgot to let me know about the broken compressor bracket, sensor and intake manifold bolt that he messed up. Do not take anything there. More

Awful Service After my purchase of a 2015 Dodge Journey the dealership was to provide tint for my vehicle windows. They contract another business to complete this After my purchase of a 2015 Dodge Journey the dealership was to provide tint for my vehicle windows. They contract another business to complete this work. The original tint was scheduled and I was without my vehicle for an entire day. I picked up my vehicle and the tint was extremely bubbled and not acceptable at all. Neither my salesperson or the sales manager had looked at the work before my arrival. I was asked to give the tint time to settle I gave it over 2 weeks and it was still a very poor job. I had to schedule another appointment to have the tint redone. After not being responded to by the salesperson I called and had to speak with the General manager to get service. I scheduled an appointment, which again was going to take all day, to have the tint redone. At least this time I was given a loaner car. Yet again when I arrived neither the sales manager or salesperson had looked at the tint before my arrival. And again it was not acceptable. I was asked to wait again to allow it to settle. Again it was not a matter of it needing to settle and it is still not done correctly. When I spoke with the salesperson again this time I was given the contractors phone number and told to deal directly with them. I find this unacceptable, but for the sake of my car I obviously will have to handle matters myself. I scheduled my first service appointment for the service contract that I purchased to only have again very poor service. I will not have my car serviced by this dealer for anything even though I have already paid for that service. They are very poorly organized and do not care about their customers time at all. I do NOT recommend that anyone who values service and their own time buy a car from this Dodge dealership or any dealership with the name Larry H Miller. More

Quick service Was in state for a visit and needed an oil change. The appointment was easy to make. Shuttle was available to take me to and from my destination durin Was in state for a visit and needed an oil change. The appointment was easy to make. Shuttle was available to take me to and from my destination during service. Picked up clean vehicle and was back on the road in no time. Gabriell and Keisha were very attentive. More