Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
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Very bad service I made an appointment and waited for more than 2 hours and they didn’t do the work they said it would only take 45 minutes and in the end they just charge more than 2 hours and they didn’t do the work they said it would only take 45 minutes and in the end they just charge More
I dealt with Roberto (service writer), Robert (service mgr) & Shawn (technician)….all (3) guys were great to work with, helped me out while I’m traveling & got me out of a bind. Their customer service is mgr) & Shawn (technician)….all (3) guys were great to work with, helped me out while I’m traveling & got me out of a bind. Their customer service is very much appreciated. I hope they receive the acknowledgment & recognition from the dealership GM & owner that they deserve. More
I was pretty unimpressed by the lack of communication from the service department. I dropped my vehicle off and was asked if I would be waiting for the vehicle or if I would be leaving. I said I didn’t from the service department. I dropped my vehicle off and was asked if I would be waiting for the vehicle or if I would be leaving. I said I didn’t know, it would depend on how long it was going to take. They told me they would let me know within 30 minutes. After about an hour, I checked in with a service advisor who couldn’t find my vehicle in the system. After asking a few more questions, he located the vehicle, and said they had not properly finished the check in. At this point I had a friend pick me up and waited to hear from them. Several hours went by without hearing anything, until I got a text in the afternoon asking me to authorize additional services. I was at no point given any sort of timeline or estimate of when to expect the vehicle. After the weekend I called, and they still didn’t know, but said someone would call me back. Never heard anything til the vehicle was done, about 6 days after I dropped it off. Very poor communication and service in this instance. More
Free car wash, free oil change & free tire rotation received today. I am grateful for their generosity. They checked to be sure my car was running well after a recall repair in January. received today. I am grateful for their generosity. They checked to be sure my car was running well after a recall repair in January. More
Great service, regular communication. Q was our agent and was on top of everything and did a great job! Compared to other dealerships, this was the most prompt and professional service Q was our agent and was on top of everything and did a great job! Compared to other dealerships, this was the most prompt and professional service I have recieved! More