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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
769 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 10, 2019
Fraud Expert I went in to buy a brand new vehicle and I was taken advantage of by Simon. At least it felt like it. We test drove a car and he gave us the wrong car I went in to buy a brand new vehicle and I was taken advantage of by Simon. At least it felt like it. We test drove a car and he gave us the wrong car after signing all the paperwork to finance it. The manager backed him up and acted as if it was my fault that I took the wrong car home. Just a warning about this guy. More
by Michael
Employees Worked With
TJ, Simon Martinez
April 09, 2019
A realistic approach is helpful. I called to arrange a service appointment for a future date, and arrived at 7:15A, a little early. Howard got me logged in and going immediately. I pl I called to arrange a service appointment for a future date, and arrived at 7:15A, a little early. Howard got me logged in and going immediately. I planned to leave the truck for pickup the next morning (two recalls and regular maintenance), and walked down to Enterprise Car Rental (my schedule doesn't support dealer ride offerings). Got a call late that morning that they had finished. I returned the rental early and got a quick ride back to LHM. Howard reviewed the work list and gave me my keys. They did everything they said they'd do, and earlier than I expected. It's a service department at an auto dealer. I've worked with them since 2013. They run a business, and for the most part everyone is friendly and pleasant, especially Howard Courtney. I'll wager that most of the folks providing negative reviews either woke up cranky, spilled some milk on their new shoes at breakfast, or somehow believe the world owes them a favor. Suggestion: Help us folks select the SERVICE folks a little easier, & not just Sales & Finance. More
by Gary Hefkin
Employees Worked With
Howard Courtney
April 09, 2019
Bad Experience! My entire experience was terrible. I received a recall notice for the passenger side airbag and scheduled an appointment. When I showed up, they said My entire experience was terrible. I received a recall notice for the passenger side airbag and scheduled an appointment. When I showed up, they said they did not have the parts and were calling people to cancel. I never received a call and had taken the day off of work to take the car in. They told me that they were the only ones in town fixing this particular recall and to call back in 3 weeks to reschedule because they would have the parts by then. I called back in 3 weeks and was told that they didn't have the parts yet but that I should get on their wait list. I asked why they didn't tell me about the wait list to begin with...no response. I got on the wait list. Never heard back. Called a few weeks later and was told they had the parts and that I should schedule an appointment. I asked what was the point of a wait list if they weren't going to tell me when my wait was over...no response. I scheduled an appointment. I showed up and waited for my car. Soon after arriving I received a text from the service rep Brandon saying that if I needed anything while I waited to reply to the text. I waited. More than an hour passes and I haven't heard anything, so I responded to the text asking how much longer it was going to be. I never received a reply. Another hour passes. I go to the desk and ask what the status of my car is and am told just a few more minutes. More than a few minutes later my name is called. My car is ready. I pick it up and leave the dealership. On my way home I notice that there are some scratches on the tint on my passenger side window and a chip in the windshield (on the passenger side) has spread...all while it was in the shop. I call and leave a message for the service rep Brandon. Hours later I receive a call from Fernando. I explain the situation. He was rude and condescending and without even looking at the car claimed that the damage just didn't make sense. He tells me to go back into the shop so he can look at the car. At this point I am done with them. I didn't ask them for anything but wanted them to know that they damaged my vehicle. I was not about to schlep myself all the way back to the dealership only to be patronized. Oh, and by the way, the dash now rattles, thank you very much. I purchased my car at Larry H. Miller. I've gotten most of my service done at Larry H. Miller. Never again...they have lost a client in me. More
by angelgallegos7
Employees Worked With
Fernando, Brandon Hill
March 23, 2019
Experience at Larry H. MIller buying a new vehicle Our experience at Larry H, MIller on Lomas with sales person being Lorenzo Prudencio who was very nice and honest as we went in to trade our older toy Our experience at Larry H, MIller on Lomas with sales person being Lorenzo Prudencio who was very nice and honest as we went in to trade our older toyota 4 runner and get us a new jeep. Lorenzo as well as the sales manager were willing to work with us until we were all satisfied. They were very fair with our deal, and we were pleased and never pressured. Thank you Larry H. Miller and Lorenzo. More
by George7
Employees Worked With
Lorenzo Prudencio
March 22, 2019
Customer service sucks. They should all go to training on how to treat customers. Corporate sucks, their employees don't care about the customers. They're just there to get a They should all go to training on how to treat customers. Corporate sucks, their employees don't care about the customers. They're just there to get a paycheck. 1 star because the option of no star is not available. The GM doesn't return calls and no one knows who's in charge when the GM is out. Bad experience. Took my Jeep for repairs after $900+ they returned it with the xx engine light on. The so-called service manager Jason I believe his name was and the fool next to his desk tell me they weren't told to work on that. So I'm supposed to take it like that? Complete idiots work there I tell you. More
by Ochill
Employees Worked With
Jason and the idiot next to his desk
March 22, 2019
Inconsistent work preformed I have been loyal to LHM for over 3 years. Mixed results on over 10 visits. Last service & EGR maintenance to include rear differerential service. Ove I have been loyal to LHM for over 3 years. Mixed results on over 10 visits. Last service & EGR maintenance to include rear differerential service. Over $1,000.000 and not one staff member or internet search could produce at min 5% discount. Ughh... 3rd time on tire rotation, Manf clearly suggest 60-front 80 rear. All set & 75psi. Yes, I drove over 25 mile for re-set and no dice. Easiest task, windshield reminder sticker, “nope” left same one on that vehicle drove in with. The competition is clear xx town... More
by Flapjack
Employees Worked With
Brandon & Velvet
March 06, 2019
Horrible I bought a new Dodge Charger, I went in because the rim on one of the tires was cracked. I was told I hit a pot hole (nope), I blew a tire (really, I bought a new Dodge Charger, I went in because the rim on one of the tires was cracked. I was told I hit a pot hole (nope), I blew a tire (really, you just said I need new ones), I must have been hit (nope) and this was all told to me by two women, who by the way were not mechanics. Hmmmm. THE WORST SERVICE EVERY and never a manger there. I WILL NEVER BUY ANOTHER CAR FROM THIS DEALERSHIP. BEWARE!!!!!! More
by Disappointed
Employees Worked With
They did not identify themselves
February 27, 2019
Helpful and kind We felt that Antionio Nieto was a kind and understanding person and we felt very comfortable. Keep doing a great job. I’m sure we will return again:) We felt that Antionio Nieto was a kind and understanding person and we felt very comfortable. Keep doing a great job. I’m sure we will return again:) More
by Maria v
Employees Worked With
Sorry counld not remember the name but they were nice n kind , Juan Capo, ANDRE COLEMAN, Brandon Hill, Elvis Mumlanyuy, ANDY HOTZ, Jared Perry, Emilio Mena, Kevin Adkins, Simon Martinez, Lee Feehan
February 19, 2019
Professional and friendly I was not pressured by the salesman. Everyone was great and helped me to get in the vehicle needed. I appreciate their help. Thank you! I was not pressured by the salesman. Everyone was great and helped me to get in the vehicle needed. I appreciate their help. Thank you! More
by Tonilee0507
Employees Worked With
Kevin Adkins
February 19, 2019
Great customer satisfaction Larry H Miller works around your busy schedule for any maintenance check or service needed. Great customer satisfaction and service ffrom the team th Larry H Miller works around your busy schedule for any maintenance check or service needed. Great customer satisfaction and service ffrom the team there. Thanks More
by Cary
Employees Worked With
Juan Capo, Brittany Stanforth, Emilio Mena
